PagerDuty

Product Designer

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

Principal Product Designer

Sales

• Focus on demonstrating the unique value our products and services bring to both new and existing customers
• Balance your time between growing existing accounts and prospecting for new business
• Develop and execute strategic plans to expand accounts and identify new high-potential opportunities
• Establish and maintain strong, authentic relationships with both new and existing clients
• Conduct high-level conversations with senior executives (VP+) to uncover strategic needs
• Ensure thorough and accurate pipeline management
• Utilize marketing, alliances, and BDR programs to uncover new logo opportunities
• Map out territory and account strategies

Customer Success Manager

• Act as a trusted advisor guiding customers through their digital transformation journey.
• Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
• Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
• Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
• Drive collaboration across internal teams to ensure customers experience maximum value and operational success.