PagerDuty

Account Executive

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

Account Manager

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Product Designer

• Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

Principal Product Designer

Sales

• Focus on demonstrating the unique value our products and services bring to both new and existing customers
• Balance your time between growing existing accounts and prospecting for new business
• Develop and execute strategic plans to expand accounts and identify new high-potential opportunities
• Establish and maintain strong, authentic relationships with both new and existing clients
• Conduct high-level conversations with senior executives (VP+) to uncover strategic needs
• Ensure thorough and accurate pipeline management
• Utilize marketing, alliances, and BDR programs to uncover new logo opportunities
• Map out territory and account strategies

Customer Success Manager

• Act as a trusted advisor guiding customers through their digital transformation journey.
• Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
• Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
• Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
• Drive collaboration across internal teams to ensure customers experience maximum value and operational success.