Sales Development Representative

PagerDuty

Sales Development Representative generating new business opportunities for PagerDuty. Prospecting and qualifying leads to help build a pipeline for Account Executives with a focus on lead generation.

Posted 6/11/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

Tech Stack

Tools & technologies

CloudSFDCTableau

About the role

Key responsibilities & impact

Focus on highlighting the unique PD value and benefit our products and services can provide to a customer.
Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities.
Aligning use cases with the appropriate service offering.
Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method.
Developing a proactive point of view on solutions based on customer's biggest pain points.
Encouraging positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision.
Ensuring complete customer satisfaction in all interactions.
Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools.
Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework).
Qualifying inbound and outbound opportunities to support Account Executives.
Prioritizing accounts and allocating appropriate outreach efforts.

Requirements

What you’ll need

1-2+ years strong background in lead generation and prospecting
1+ year experience with common SaaS software tools:
SFDC
Outreach / Salesloft
Tableau
DemandBase / 6Sense
Proven ability to quickly gain trust with senior leaders, internal and external
Highly organized with exceptional follow-up skills
Passion for cloud technologies

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lead generationprospectingsolution sellingcustomer-centric salesMEDDICC Framework

Soft Skills

communicationcustomer satisfactiontrust buildingorganizationfollow-up