Account Manager

PagerDuty

Account Manager managing SaaS customer relationships for PagerDuty. Focusing on retention, renewals, and driving customer success through strong relationships.

Posted 6/11/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorLead💰 $105,000 - $125,400 per yearWebsite

Tech Stack

Tools & technologies

SFDCTableau

About the role

Key responsibilities & impact

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Requirements

What you’ll need

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successrenewals managementusage analyticstelemetrybusiness insightsconfiguration optimizationfeature adoptionSaaS

Soft Skills

customer retentionnegotiationstrategic account managementcross-functional collaborationconsultative guidance