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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.
- Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.
- Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.
- Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.
- Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.
- Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.
- Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.
Requirements
What you’ll need- 5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.
- Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.
- Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.
- Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.
- Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.
- Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.
- Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.
- Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development
- Track record of building positive working relationships with engineering, UX design and teams outside of product development
- Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)
- Strong customer empathy and a curiosity-driven approach to learning their needs.
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementworkflow automationintegration platformsjob schedulersinfrastructure toolingAPI specificationstelemetryauthorization modelsrunbooksSRE
Soft Skills
written communicationverbal communicationcustomer empathycuriosityrelationship buildingstrategic thinkingproblem-solvingcollaborationadaptabilitylearning