Outforce

Customer Support

• Provide day-to-day support for customers using WCM and HHQ products
• Deliver a high-quality customer experience through professional and responsive communication with quick resolution
• Troubleshoot product issues across multiple workflows and product lines
• Respond to customer inquiries clearly, professionally, and empathetically in written English
• Investigate, reproduce, and document software bugs
• Submit detailed bug tickets and product enhancement requests to internal teams
• Identify when issues require escalation to onshore support, product, or engineering teams
• Maintain accurate records of customer interactions and issue resolution
• Collaborate with cross-functional teams to ensure timely customer outcomes

Application Support Specialist – EMEA

Operations

• Coordinate international freight operations across UK, US, and EU regions.
• Manage and track inventory levels to ensure availability and accuracy.
• Oversee wholesale order processing, fulfillment, and delivery timelines.
• Utilize ERP systems (NetSuite, SAP, Odoo, or similar) for operations management.
• Collaborate with suppliers, logistics partners, and internal teams to optimize workflow.
• Ensure compliance with international shipping regulations and documentation.
• Analyze logistics and inventory data to improve efficiency and reduce costs.

Logistics & Wholesale Operations Coordinator

Ecommerce

• Customer support — all online channels
• Managing all online customer enquiries through Gorgias (the brand’s helpdesk platform), responding within 24 hours
• Handling WhatsApp customer communications, including responding to broadcast messages around new collection launches
• Resolving issues calmly and professionally — order amendments, delivery problems, sizing questions, product enquiries
• Processing customer refunds following the brand’s policies
• Supporting returns and exchanges, including inspecting return data weekly and flagging patterns
• Uploading product information, copy, and imagery to the brand’s Shopify site
• Tagging products correctly so they appear in the right collections and filters
• Running regular UX spot-checks across the website to catch issues before customers do
• Supporting the brand’s international customers through Global-E (their cross-border e-commerce platform — training provided)
• Supporting performance reporting across e-commerce, social, and email channels — extracting key metrics from the brand’s analytics platforms and presenting them in a structured weekly format

E-commerce, Customer Support Coordinator

Proposal Manager

• Lead development of standard submittals.
• Ensure content aligns with RFP requirements, client needs, and company standards.
• Coordinate and lead proposal review meetings, including kickoff and quality review sessions.
• Serve as the primary point of contact for proposal efforts, engaging with internal teams and external partners as needed.
• Collaborate closely with the Proposal Manager to support the planning, coordination, and execution of high-value, strategic proposals, ensuring alignment with client requirements and internal quality standards.
• Responsibilities may include coordinating timely collection of resumes, project descriptions, and administrative content, ensuring accurate and complete integration into final proposals.
• Draft, edit, and refine technical and marketing content, including resumes, project descriptions, and executive summaries.
• Maintain and refine a library of reusable content, such as resumes, project sheets, and boilerplate responses.
• Identify and recommend improvements in proposal workflows, templates, and tools to increase efficiency and effectiveness.
• Work with technical teams, proposal staff, and leadership to gather information and ensure alignment with project strategies.
• Review proposals for accuracy, compliance, and consistency with branding and industry standards.
• Develop and manage proposal schedules, ensuring that deadlines are met.

Senior Proposal Coordinator

Salesforce Developer

• Configure and deliver Salesforce solutions aligned to documented user stories and approved designs
• Set up and enhance objects, fields, page layouts, record types, and security models
• Build and manage flows, validation rules, assignment rules, and declarative automation
• Develop reports and dashboards aligned to business needs
• Assist with minor development tasks (Apex triggers/classes, Lightning Web Components) under senior guidance
• Support UAT cycles, defect resolution, and configuration updates
• Contribute to technical documentation, configuration notes, and release artifacts
• Ensure all work follows Salesforce best practices and internal governance standards

Salesforce Administrator – Mid-Level Salesforce Developer

Backend Engineer

• Analyze and interpret complex data sets to provide actionable insights and recommendations.
• Develop, maintain, and optimize Power BI reports and dashboards for various stakeholders throughout the organization.
• Manage and maintain data integrity within Azure Data Lake.
• Collaborate with IT and business teams to define data requirements and ensure data accuracy.
• Perform data cleansing, transformation, and integration tasks.
• Support data governance initiatives and ensure compliance with data policies.
• Provide training and support to end-users on data tools and technologies.
• Stay current with industry trends and best practices in data analysis and data management.

Application Support Specialist – EMEA

Logistics & Wholesale Operations Coordinator

E-commerce, Customer Support Coordinator

Senior Proposal Coordinator

Salesforce Administrator – Mid-Level Salesforce Developer

IT Data Analyst