Product Strategy Director
The Cigna Group
User Researcher - Participants
Our Future Health UK
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £40,000 per year
Job Level
Mid-LevelSenior
About the role
- Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases.
- Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.
- We’re looking for a User Researcher to help shape and optimise how Our Future Health recruits participants. You’ll play a critical role in ensuring our products and services are grounded in a deep understanding of user needs, behaviours, and experiences.
- Projects you’ll work on include: Diversity: Tailoring the sign-up journey to meet the needs of diverse communities to build trust, aid recruitment and ensure a lasting commitment to the programme.
- Developing our participant security tools and consent management: Building participant trust around new security tooling and how we obtain informed consent.
- Regional recruitment: Supporting successful participant recruitment across the devolved nations.
- Exploring alternative recruitment journeys: Developing a depth understanding of alternative approaches to recruiting participants.
- Lead and conduct user research across the product lifecycle, using qualitative and quantitative methods such as interviews, surveys, diary studies, and ethnographic research.
- Generate and communicate actionable insights that inform design decisions, improve user experience, and support strategic priorities—through reports, presentations, and storytelling tailored to different audiences.
- Design and run usability studies to refine features before launch, reducing friction and enhancing participant satisfaction.
- Post-launch, evaluate the impact of products and services, identifying what works, what doesn’t, and why, working in collaboration with product analysts.
- Collaborate with other user centred design professionals to embed user-centred thinking into cross-functional teams.
- Facilitate workshops to align teams around user insights and design priorities.
- Maintain a repository of user insights to support ongoing and future work.
- Support non-expert colleagues in planning and conducting user research, providing guidance and subject matter expertise.
- Champion inclusive and accessible design research, ensuring the voice of the user is represented throughout.
Requirements
- Proven experience conducting user research with digital products or services, including designing and running studies independently.
- Experience working in growth-focused environments, with a focus on acquisition.
- Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis.
- Ability to generate actionable insights from complex data, translating findings into clear recommendations that improve participant engagement and experience.
- Ability to clearly communicate research processes and outputs to stakeholders in a way that maximises the likelihood that insights are integrated into product and service development.
- Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation).
- Experience working in agile, cross-functional teams, contributing to both discovery and delivery phases of product and service development.
- Confidence advocating for user research, helping teams understand and act on participant needs and behaviours.
- Understanding of life sciences or health-related services is desirable, but not essential. You must be able to grasp and communicate complex concepts in these domains clearly and sensitively.
- You may work remotely from anywhere within the UK, with monthly travel to London.
