Senior UX Researcher
RELX
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Lead a team's understanding of user behaviours, needs and motivations
- Lead the UX Research strategy for a business or product line
- Informally mentor other researchers
- Takes ownership of personal development and career
- Engages in regular self-development conversations with manager, coach, or mentor
- Learns from both successes and failures
- Builds challenges into current assignments for growth
- Utilizes formal and informal networks effectively
- Identifies and analyzes problems, proposing effective solutions
- Manages day-to-day issues independently
- Develops and integrates new ideas to improve processes or products
- Communicates clearly, listens actively, and questions to understand others’ viewpoints
- Encourages cooperation and collaboration within and across teams
- Builds strong relationships, treats all individuals with respect, and handles conflict constructively
- Facilitates open discussion, removes barriers to team performance, and seeks further collaboration
Requirements
- Deeply understands customer use cases and market segments
- Collaborates closely with UX Designers to ensure user feedback shapes design
- Coaches teams to align with customer needs and shares research findings
- Stays informed about competitors and regulatory environments
- Analyzes briefs to ensure the right problems are addressed
- Presents research insights to stakeholders and guides future projects
- Leads user-centered research processes and mentors junior researchers
- Applies a range of UX research techniques and creates documentation
- Regularly tests design work with users and uses data to set project metrics
- Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com)
- Mentors junior researchers in technical skills and builds relationships with tech teams
Benefits
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX researchuser-centered researchresearch analysisdata analysisdocumentationuser feedbackdesign testingproblem analysisprocess improvementcoaching
Soft skills
communicationactive listeningcollaborationmentoringrelationship buildingconflict resolutionproblem-solvingself-developmentteam leadershipcreativity