User Researcher

• Develop and lead a cross-market customer insight program
• Critically review existing customer experience trackers
• Lead mixed-methods research projects
• Collaborate cross-functionally with product managers, data scientists and commercial stakeholders
• Partner with analytics and data science teams to define customer experience metrics
• Independently lead end-to-end research initiatives
• Mentor and coach other researchers
• Translate complex insight into actionable recommendations
• Design scalable research systems and frameworks

Lead UX Researcher – 12 Month Fixed Term Contract

Senior UX Researcher