About the role
- Leads a team's understanding of user behaviours, needs and motivations.
- Leads the UX Research strategy for a business or product line.
- Informally mentors other researchers.
Requirements
- Deeply understands customer use cases and market segments.
- Collaborates closely with UX Designers to ensure user feedback shapes design.
- Coaches teams to align with customer needs and shares research findings.
- Stays informed about competitors and regulatory environments.
- Analyzes briefs to ensure the right problems are addressed.
- Presents research insights to stakeholders and guides future projects.
- Leads user-centered research processes and mentors junior researchers.
- Applies a range of UX research techniques and creates documentation.
- Regularly tests design work with users and uses data to set project metrics.
- Expert in research analysis tools and software (e.g., Qualtrics, Lookback, Usertesting.com).
- Mentors junior researchers in technical skills and builds relationships with tech teams.
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX researchuser-centered researchresearch analysisUX research techniquesdata analysisproject metrics
Soft skills
mentoringcollaborationcoachingcommunicationleadership