User Researcher

• Be a self-starter. Discover high-value opportunities and prioritize ruthlessly to maximize user and business impact. Lead multiple strategic research projects end-to-end, including managing ambiguity, complexity, and a mixed methods approach. Support other team members to ensure success.
• Collaborate to drive value. Drive collaboration across teams to maximize the impact of insights to overall product outcomes. Leverage collaboration with product managers, engineers, customers, subject-matter experts and fellow designers to balance business needs and user needs.
• Voice of the user. Influences and drives key product decisions by independently designing experiments and performing research studies, throughout all stages of the product life cycle. Advocate and influence designs that capture holistic context (brand, support, onboarding, sales etc.) and every touch point in the user’s experience. Raises our design bar by informing decisions that elevate our experiences so that they are not just visually appealing but intuitive and user-centric.
• Measure success. Takes responsibility for the quality and success of their product teams', the end-product, the end-users, and the business goals. Consistently measures success of work, tying it back to business-relevant outcomes.
• Make an impact. Responsible for advocating for research with your stakeholders and product teams'. Guiding them on best practices and enabling them to conduct their own research. Influences strategy and contributes to user experience vision and user interface standards for the entire product suite, helps evolve product toward unified design vision that drives significant business value.
• Lead and mentor. Provides research leadership to the product, engineering, and design organization. Inspires and coaches other team members by providing constructive feedback proactively, while also learning from those who have different experiences than yourself. Be willing to give and solicit feedback to make yourself and your work better.

Senior User Researcher II, Internationalization

UX Researcher

UX Research Lead