AuditBoard

Sales Operations Manager

• Build and manage the systems that surface insights about how our sales teams execute and where opportunities exist to improve performance.
• Analyze and synthesize insights from win/loss interviews, deal reviews, and field feedback.
• Partner with RevOps to identify trends in pipeline progression, stage conversion, and deal outcomes.
• Identify patterns in competitive losses, buyer objections, and deal execution gaps.
• Translate insights into clear recommendations for improving sales productivity and execution.
• Surface repeatable “winning patterns” that can be scaled across the organization.
• Monitor adoption and impact of initiatives designed to improve sales execution.
• Identify opportunities to improve adherence to sales process and methodology (e.g., MEDDICC), and support enablement efforts that reinforce consistent, high-quality execution across the sales cycle.
• Partner with Sales Leadership to reinforce process excellence, ensuring reps are effectively applying defined sales stages, deal inspection standards, and best practices.
• Design and deliver targeted enablement programs focused on improving sales execution.
• Develop supporting content such as playbooks, frameworks, and training materials.
• Reinforce key sales behaviors and methodologies (MEDDICC) through structured learning experiences.
• Facilitate training sessions and workshops that help reps and leaders improve deal strategy and execution.
• Ensure enablement programs address real performance gaps identified through field insights.
• Collaborate with Sales Leadership, Legal, RevOps, and Marketing to identify productivity opportunities across the sales cycle.
• Partner with RevOps to ensure insights are grounded in accurate data and performance trends.
• Work closely with Product Marketing to incorporate competitive insights and product messaging into enablement programs.
• Ensure feedback from the field is captured and incorporated into global enablement priorities.

Sales Enablement Manager

Revenue Operations

• Responds to Requests for Proposals (RFPs) by answering questions, analyzing and summarizing costs, and providing additional information as requested by the customer.
• Works with other departments such as sales, finance, legal, product, engineering, implementation, and marketing in order to manage ongoing business workflow and sales process.
• Learn to use Responsive software to import security questionnaires for Analysts. May also assist in simple questionnaire completion.
• May update the proposal system, including pricing, status of the proposal, pertinent dates, and tracking.
• May actively work on or facilitate projects and initiatives led by the Revenue Operations team.

Revenue Operations Analyst

Solutions Engineer

• Seek out opportunities to evangelize AuditBoard’s value to partners.
• Lead compelling demonstrations and training of the AuditBoard suite of products to AuditBoard partners tailored to a partners GTM approach, either through an online or onsite meetings
• Maintain accurate mapping of partners’ field teams, penetration rates across our practice lines, and identify opportunities to increase our footprint.
• Maintain deep competitor intelligence to present key product competitive differentiators to partners
• Mentor and cross-train partner resources and develop partner members’ skills+expertise
• Support AuditBoard’s key partners as the go-to subject matter expert on AuditBoard
• Work cross functionality with Product, Engineering, CAS, Marketing, Sales and Legal, serving as an advocate to partners
• Manage and maintain partner demo sites and sandboxes
• Attend networking events and conferences to build relationships that will create new business opportunities

Alliances Solutions Manager – EMEA

Analyst

• Provide expert guidance to the Sales field and Customer Success in the areas of deal structuring, pricing, redlining and contract management. Participate in deal reviews with Sales/Sales Leadership to help drive Account-Level strategy on pricing/deal structuring.
• Ensure deals are structured and processed efficiently and align with company policies.
• Review, interpret, and confirm contract terms and conditions; work closely with finance and legal teams to ensure all contracts are accurate. Verify compliance with internal policies
• Responsible for drafting, modifying, and finalizing contracts including new, add-on, and upsell business for Cloud Subscription Services.
• Review and approve deals for Optro customers and prospects.
• Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies, and procedures.
• Deal with day-to-day queries from Sales, and Account Management teams on Optro’s quoting tools and/or CRM system. Participate in testing, as requested, to support quoting tool enhancements.
• Support Sales enablement through new hire training initiatives and ad hoc training requests as needed.
• Independently drive efficiency and process improvements. Support commercial projects on an as-needed basis.

Deal Desk Analyst

Technical Writer

• Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content.
• Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
• Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality.
• Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection.
• Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users.

Account Executive

• Own and grow a portfolio of enterprise accounts—including both publicly listed and privately held companies—across the DACH region.
• Drive new logo acquisition and existing customer expansion, contributing directly to our growth in a key European market.
• Operate from your home office in Germany, with travel to clients as needed or our London based AuditBoard office.
• Report directly to the Director, Sales and work cross-functionally with regional and global teams.
• Build trusted advisor relationships with C-level stakeholders by understanding their challenges and mapping them to AuditBoard’s platform capabilities.
• Collaborate across Pre-Sales, Business Value Consulting, and Marketing, leveraging tools, partners, and events to drive pipeline and deal progression.
• Partner with the strategic alliances to deliver integrated, customer-centric outcomes.

Enterprise Account Executive – Germany

Customer Success Manager

• Team Leadership: Directly manage, coach, and lead a team of Customer Success Managers in Poland, acting as the primary leadership presence in our Poland hub.
• Hiring & Onboarding: Lead the recruitment and training of new CSMs, ensuring they develop GRC domain knowledge, product use cases and "Scale" operational skills.
• Performance Coaching: Conduct regular 1:1s, shadow customer calls, and provide actionable feedback to help your team achieve their retention and expansion targets.
• Culture Carrier: Foster a high-energy, collaborative, and inclusive environment within the Poland office that aligns with Optro’s global values.
• Execute Global Plays: Take the digital-led strategies and playbooks and ensure they are deployed effectively across the Scale customer base.
• Localization & Optimization: Identify global and regional nuances (e.g., GDPR requirements, international audit standards, or local workflows) and adapt global programs to ensure they resonate with Scale customers.
• Operational Excellence: Monitor team dashboards to ensure "at-risk" customers are being identified by the tech-touch triggers and that your team is intervening effectively.
• Feedback Loop: Act as the voice of the Scale customers. Partner with Scale/Digital and Product teams to share insights that will improve the global digital journey.
• Business Outcomes: Own the GRR (Gross Retention Rate) and lead generation metrics for the Scale segment.

Senior Manager, Customer Success

Artificial Intelligence

• Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education
• Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs.
• Design AI-powered workflows using tools such as Workato, automation platforms, LLM-based tools, REST APIs and internal systems
• Develop standardized automation playbooks to scale repeatable solutions
• Research, identify, evaluate, and recommend third-party automation and AI tools aligned to business needs
• Configure and deploy automation workflows within existing systems (Salesforce, Gainsight, Zendesk, Rocketlane, etc.)
• Develop documentation, enablement materials, and change management strategies to drive adoption
• Build a library of “AI use cases” and reusable prompts / GEMs
• Track automation ROI, including time saved, cost avoided, and efficiency gains
• Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management.

Customer Operations Lead – AI & Automation

Analytics Engineer

• Design, build, and maintain scalable data pipelines that ingest and transform data across Salesforce, Gainsight, Rocketlane, Zendesk, Snowflake, product telemetry, and other core systems
• Strategic partner with Customer Ops & Analytics, Enterprise Data Engineering and Product Operations teams to be a thought leader to design scalable data solutions.
• Develop reliable data models that power renewal forecasting, churn prediction, customer health scoring, professional services metrics, support performance, and product usage
• Implement CI/CD, data testing, and documentation best practices to ensure scalable, secure, and auditable transformations
• Optimize warehouse performance and data architecture for speed, cost efficiency, and reliability
• Partner with Product and Engineering to design telemetry schemas and ensure meaningful product instrumentation, while building pipelines that translate product usage data into actionable insights for both Product teams and Post-Sales teams
• Architect data structures that support AI/ML use cases including churn prediction, renewal forecasting, workflow automation, and sentiment analysis
• Implement monitoring and validation frameworks to proactively detect data inconsistencies
• Familiarity with using Python for basic to advanced data processing tasks
• Develop and document data or system models, flow diagrams and architecture guidelines

Senior Data Analytics Engineer

• Manage 1 team member and assist with coaching, mentoring, and business escalations
• Execute and enforce company renewal booking policies
• Verify order and contract details for accuracy and completeness
• Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
• Provide knowledgeable and efficient support on renewal-related inquiries
• Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences
• Assist with the coordination and contracting of combined deals, concessions, and product swaps
• Generate, maintain, and analyze renewal order metrics reporting

Senior Renewals Deal Desk Analyst

Manager

• Manage all resale workflows including pass-through transactions, partner sourced (deal registered), deals where we bring partners into the transaction, etc.
• Act as SME for our sales team on how to communicate and work with resale partners on transactions.
• Drive momentum and achieve quarterly and annual revenue, pipeline, and/or partner acquisition targets through enabling current partners in partnership with our Alliance SEs and Partner Sales Managers.
• Create Joint business plans with partners and aggressively execute against mutual goals.
• Develop a deep understanding of partners’ business strategy and build specific Optro growth initiatives that align with partners’ business strategy.
• Where appropriate, coordinate efforts between our Partner Services leader and our Value Add Resellers to build service offerings around the Optro software software.
• Orchestrate marketing and demand generation events with partners and our Partner Marketing team.
• Serve as a primary Optro point of contact for the executives at your assigned partner organizations.
• Support Optro sales activities webcasts, roadshows, and contract negotiations.

Alliances Manager, Resale

• Execute structured partner enablement training plans aligned to partner maturity and AuditBoard modules
• Continuous enablement of partners - monthly calls re new features, methodology and tooling updates
• Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
• Track partner capability development and readiness milestones, escalating risks and gaps proactively
• Updates to Partner U for new modules and working on the build out to Partner U
• Act as the day-to-day Partner Services owner for assigned partners
• Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
• Support partner maturity progression toward greater delivery self-sufficiency
• Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
• Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
• Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
• Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
• Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
• Acting as an advisor as needed on partner implementations
• Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
• Develop expertise in partner services best practices with a growth path toward people leadership

Partner Services Manager

Recruitment

• Support the full recruitment lifecycle across multiple roles in the EMEA region, with a heavy emphasis on Sales and GTM (e.g., Account Executives, Marketing, and Sales Engineers) to ensure a smooth process from application to hire.
• Collaborate closely with the Senior TA Partner to understand role requirements and execute defined interview plans.
• Execute sourcing strategies to build a pipeline of high-quality candidates using LinkedIn Recruiter and other channels.
• Perform recruitment screening of passive and active candidates for role alignment, interest level and provide recommendations to stakeholders
• Ensure a high-touch candidate experience through timely communication and authentic representation of our culture.
• Manage the end-to-end logistics of interview coordination across various time zones.
• Maintain data integrity within our ATS and ensure candidate records meet local hiring regulations.

Talent Acquisition Specialist II – EMEA

Full-stack Engineer

• Build and ship product features end-to-end
• Ability to write clear and well defined design documentation
• Mentor fellow engineers
• Lead application architecture decisions
• Troubleshoot, debug and resolve software bugs
• Implement back-end APIs in Node.JS
• Work on our Ember SPA front-end
• Collaborate with engineers, designers, and product managers
• Participate in an Agile software development life cycle
• Write well-designed, maintainable & testable code
• Be product-minded and think about the customer
• Work with JavaScript, Node.JS, Ember(or other relevant frameworks), Python, PostgreSQL
• Contribute to open-source projects

Staff Software Engineer, Issues

• Build and ship product features end-to-end
• Ability to write clear and well-defined design documentation
• Mentor fellow engineers
• Lead application architecture decisions
• Troubleshoot, debug and resolve software bugs
• Implement back-end APIs in Node.JS
• Work on our Ember SPA front-end
• Collaborate with engineers, designers, and product managers
• Participate in an Agile software development life cycle
• Write well-designed, maintainable & testable code
• Be product-minded and think about the customer
• Work with JavaScript, Node.JS, Ember, Python, Docker, PostgreSQL, Kubernetes, etc.
• Contribute to open-source projects