Manage 1 team member and assist with coaching, mentoring, and business escalations
Execute and enforce company renewal booking policies
Verify order and contract details for accuracy and completeness
Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
Provide knowledgeable and efficient support on renewal-related inquiries
Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences
Assist with the coordination and contracting of combined deals, concessions, and product swaps
Generate, maintain, and analyze renewal order metrics reporting

Requirements

5+ years of prior experience in a deal desk, order management, or billing role
People Management experience
Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
Familiarity with SaaS order methodology and software delivery
Proficiency in SFDC and CPQ software with hands-on experience
Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA)
Proficiency in Excel and Google Sheets

Benefits

Live your best life (LYBL)! $200/mo for anything that enhances your life
Comprehensive employee health coverage (all locations)
401K with match (US) or pension with match (UK)
Competitive compensation & bonus program
Flexible Vacation (US exempt & CA) or 25 days (UK)
Time off for your birthday & volunteering
Employee resource groups
Opportunities for team and company-wide get-togethers!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementbillinganalytical skillsproblem-solvingdetail-orientedSaaS order methodologyregulatory complianceExcelGoogle Sheetsrevenue recognition (ASC 606)

Soft Skills

people managementcommunication skillsinterpersonal skillscollaborationorganizational skillstime-managementability to prioritizeability to manage multiple prioritiescoachingmentoring