Partner Services Manager
AuditBoard
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $150,000 per year
About the role
- Execute structured partner enablement training plans aligned to partner maturity and AuditBoard modules
- Continuous enablement of partners - monthly calls re new features, methodology and tooling updates
- Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
- Track partner capability development and readiness milestones, escalating risks and gaps proactively
- Updates to Partner U for new modules and working on the build out to Partner U
- Act as the day-to-day Partner Services owner for assigned partners
- Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
- Support partner maturity progression toward greater delivery self-sufficiency
- Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
- Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
- Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
- Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
- Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
- Acting as an advisor as needed on partner implementations
- Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
- Develop expertise in partner services best practices with a growth path toward people leadership
Requirements
- 8+ years related experience, with a minimum of 3 years of AuditBoard Experience
- Experience working with partners (training, escalations, monthly webinar, advisor)
- Experience in acting as an advisor on implementation whether internal or with a partner
- Trained in multi modules and willingness to learn modules outside current scope
- Experience dealing with Elite and Advanced Implementations
- Understanding of both Project Lead and TI Lead responsibilities and ability to advise on escalations that might arise for both
- Strong communication and stakeholder management skills, including comfort presenting to senior audiences
- Solid technical fluency in all AuditBoard modules, audit and compliance workflows, and end-to-end implementation methodologies within enterprise environments.
- Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy
- Analytical mindset with the ability to identify root causes and drive improvement
- Interest in developing leadership and management capabilities
Benefits
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AuditBoardaudit workflowscompliance workflowsend-to-end implementation methodologiespartner enablement trainingroot cause analysisdelivery readinessoperational excellencedelivery self-sufficiencycapability development
Soft Skills
communication skillsstakeholder managementanalytical mindsetability to manage ambiguityautonomycollaborationadvisory skillspresentation skillsrelationship managementleadership capabilities