Our Future Health UK

User Researcher - Engagement

Our Future Health UK

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 £40,000 per year

Job Level

Mid-LevelSenior

About the role

  • Our Future Health will be the UK’s largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.
  • Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people’s health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer.
  • We’re looking for a User Researcher to help shape and optimise how Our Future Health engages with participants. You’ll play a critical role in ensuring our products and services are grounded in a deep understanding of user needs, behaviours, and experiences.
  • Projects you’ll work on include: Targeted engagement journeys: Designing tailored engagement pathways for participants who are invited to contribute additional health data, take part in further research, or receive personalised health feedback. Your work will ensure these journeys are meaningful, inclusive, and aligned with participant needs.
  • Consistency of experience: Collaborating with teams across Our Future Health to embed engagement principles from the very first interaction. You’ll help ensure that participants experience a coherent and supportive journey throughout their involvement with the programme.
  • Your duties will include: Lead and conduct user research across the product lifecycle, using qualitative and quantitative methods such as interviews, surveys, diary studies, and ethnographic research.
  • Generate and communicate actionable insights that inform design decisions, improve user experience, and support strategic priorities—through reports, presentations, and storytelling tailored to different audiences.
  • Design and run usability studies to refine features before launch, reducing friction and enhancing participant satisfaction.
  • Post-launch, evaluate the impact of products and services, identifying what works, what doesn’t, and why, working in collaboration with product analysts.
  • Collaborate with other user centred design professionals to embed user-centred thinking into cross-functional teams.
  • Facilitate workshops to align teams around user insights and design priorities.
  • Maintain a repository of user Insights to support ongoing and future work.
  • Support non-expert colleagues in planning and conducting user research, providing guidance and subject matter expertise.
  • Champion inclusive and accessible design research, ensuring the voice of the user is represented throughout.

Requirements

  • Proven experience conducting user research with digital products or services, including designing and running studies independently.
  • Experience working in growth-focused environments, where engagement and retention are key metrics.
  • Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis.
  • Ability to generate actionable insights from complex data, translating findings into clear recommendations that improve participant engagement and experience.
  • Ability to clearly communicate research processes and outputs to stakeholders in a way that maximises the likelihood that insights are integrated into product and service development.
  • Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation).
  • Experience working in agile, cross-functional teams, contributing to both discovery and delivery phases of product and service development.
  • Confidence advocating for user research, helping teams understand and act on participant needs and behaviours.
  • Understanding of life sciences or health-related services is desirable, but not essential. You must be able to grasp and communicate complex concepts in these domains clearly and sensitively.