OSA Outsourcing Advantage

General

• Serve as the primary point of contact for tenants, property owners, vendors, and contractors.
• Respond to tenant inquiries and resolve issues professionally and promptly.
• Coordinate maintenance requests and dispatch vendors while tracking work orders through completion.
• Follow up with vendors and tenants to ensure maintenance issues are resolved in a timely manner.
• Schedule property inspections, maintenance visits, vendor appointments, and property showings when required.
• Assist with lease administration, renewals, move-ins, move-outs, and occupancy updates.
• Maintain accurate tenant, lease, and property records within the company's management system.
• Assist with rent collection, payment follow-ups, and account inquiries when applicable.
• Monitor shared inboxes, answer incoming phone calls, and respond to general inquiries.
• Prepare reports, documentation, and correspondence as needed.
• Coordinate with the property management team to support efficient day-to-day operations.
• Ensure compliance with company policies and established property management procedures.

Property Management Coordinator

Executive Assistant

• Manage property listings across MLS and other real estate platforms.
• Coordinate real estate transactions from contract to closing.
• Schedule appointments, property showings, inspections, and meetings.
• Maintain and update CRM systems with client and transaction information.
• Prepare contracts, agreements, disclosures, and other real estate documentation.
• Communicate professionally with buyers, sellers, tenants, vendors, and clients.
• Assist with property management and leasing activities.
• Organize digital files and maintain accurate transaction records.
• Conduct basic market research and comparable property analysis when required.
• Support agents and property managers with general administrative tasks.

Real Estate Virtual Assistant

Bookkeeper

• Record and maintain accurate financial transactions in accounting software.
• Reconcile bank accounts, credit card statements, and general ledger accounts.
• Process accounts payable and accounts receivable transactions.
• Prepare and issue invoices, purchase orders, and payment records.
• Assist with payroll processing and employee expense reimbursements.
• Prepare financial reports and assist with month-end and year-end closing activities.
• Maintain organized financial records and supporting documentation.
• Monitor outstanding balances and follow up on overdue accounts when required.
• Ensure compliance with company policies and accounting standards.
• Collaborate with clients and internal teams to resolve financial discrepancies.

Bookkeeper, Accounting Assistant

Graphics Designer

• Design marketing materials, social media graphics, presentations, advertisements, and other visual assets.
• Edit promotional videos, short-form content, and marketing videos for social media and digital platforms.
• Develop and maintain consistent brand identities across multiple clients and projects.
• Collaborate with marketing teams, content creators, and clients to develop creative concepts.
• Create graphics and multimedia content for websites, email campaigns, and digital advertising.
• Edit and optimize videos for various platforms, including Instagram, Facebook, TikTok, LinkedIn, and YouTube.
• Prepare final design files for both digital and print production.
• Manage multiple projects while meeting deadlines and maintaining quality standards.
• Stay current with design trends, social media best practices, and emerging creative technologies.
• Revise designs and videos based on client and team feedback.

Graphic Designer, Video Editor

Appointment Setter

• Initiate contact with potential clients via phone, email, or other communication channels.
• Qualify leads and identify potential sales opportunities.
• Schedule appointments for the sales team with qualified leads.
• Maintain accurate records of interactions and appointments in the CRM system.
• Follow up with leads to confirm appointments and provide any necessary information.
• Collaborate with the sales team to ensure a seamless transition from lead generation to appointment setting.
• Meet or exceed daily, weekly, and monthly appointment-setting targets.

Social Media Manager

• Post daily content on LinkedIn and Instagram.
• Schedule and publish content according to the content calendar
• Monitor engagement and respond to messages and comments.
• Maintain brand consistency across social media platforms.
• Manage multiple social media accounts

Estimator

• Prepare detailed take-offs from construction plans for various project scopes.
• Estimate material quantities, including trims, frames, windows, doors, and moldings required for each job.
• Review and interpret construction plans to ensure accuracy in measurements and calculations.
• Provide precise project estimates and quotes for clients.
• Work independently to deliver estimating deliverables such as material takeoffs, labor hours, and pricing proposals.

Estimator – Take Offs, Wood Trimming

Ecommerce

• Processing daily incoming orders and generating shipping labels
• Maintaining accurate inventory levels across all sales platforms
• Auditing product listings to ensure items are live and store operations run smoothly
• Responding to minor, low-volume customer messages through text-based channels

E-Commerce Assistant

• Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs.
• Clearly explain program benefits and next steps in both Spanish and English.
• Communicate warmly and professionally with patients and families, addressing questions and concerns.
• Collect basic information and transfer interested individuals to the intake team.
• Document call outcomes and notes accurately in the system, keeping records organized.
• Follow up with applicants and manage callbacks to support program enrollment.
• Maintain a high standard of cultural competence and empathy when engaging with elderly and low-income populations.