Virtual Assistant, Spanish Outreach Caller – Medicaid Program

OSA Outsourcing Advantage

Virtual Assistant supporting Medicaid outreach programs targeting Bronx residents. Conducting outbound calls and providing detailed program information in Spanish and English.

Posted 5/28/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct outbound calls to Bronx NY USA residents to assess eligibility for Medicaid support programs.
Clearly explain program benefits and next steps in both Spanish and English.
Communicate warmly and professionally with patients and families, addressing questions and concerns.
Collect basic information and transfer interested individuals to the intake team.
Document call outcomes and notes accurately in the system, keeping records organized.
Follow up with applicants and manage callbacks to support program enrollment.
Maintain a high standard of cultural competence and empathy when engaging with elderly and low-income populations.

Requirements

What you’ll need

Prior experience in cold calling, customer service, healthcare, Medicaid, or outreach
Comfortable speaking with people on the phone all day
Experience documenting call outcomes and notes in a system (CRM, spreadsheet, or similar)
Basic computer skills for documentation and data entry
Experience communicating with Spanish-speaking patients or families by phone to explain services and answer questions
Experience working with elderly and/or low-income populations in a customer-facing or outreach capacity
Bilingual fluency in Spanish and strong conversational English (C1 level)
Available to work during U.S. Eastern Time business hours
Reliable internet connection and a quiet work environment suitable for remote calling
Familiarity with healthcare, Medicaid, or community outreach contexts

Benefits

Comp & perks

Opportunity to work on diverse and exciting projects
Supportive and collaborative work environment.
Weekly payments.
Weekends off.
Growth Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cold callingcustomer servicedocumentationdata entrybilingual fluency in Spanishconversational EnglishCRMspreadsheets

Soft Skills

communicationempathycultural competencewarmthprofessionalism