ORNL Federal Credit Union

Analyst

• To administer the fraud loss program, including providing educational resources, investigation of fraud activity, and the prevention and recovery of credit union losses due to fraud.
• Develops internal processes and procedures to prevent or minimize fraud.
• Works collaboratively with cards, ACH, and other vendors to implement rules and/or mitigation steps to prevent fraudulent authorizations/transactions/postings.
• Educates credit union employees and members to identify and respond to potential fraud situations.
• Researches and processes fraud debit card disputes which include credited members, declining disputes, working reversals and direct contact with members and merchants.
• Reviews and analyzes data and activity from branches, remote services, digital, internal departments, and industry trends to determine patterns and areas of potential fraud.
• Works with key stakeholders to implement changes in processes and procedures designed to reduce and/or eliminate fraudulent activity.
• Provides data and retains records on credit union losses that are provided to leadership, monthly accounting reports and through the appropriate channels.
• Works collaboratively with legal counsel and key stakeholders to actively recover funds associated with fraud losses.
• Acts as liaison to local, state, and federal law enforcement agencies, providing needed documentation for prosecutions.
• Acts as a representative for the Credit Union by delivering court testimonies for both defense and prosecution court cases.
• Maintains case log and other supporting resources and documentation.
• Performs other duties as assigned.

Fraud Analyst

Data Analyst

• Responsible for creation, support and maintenance of reports and dashboards for ORNL Federal Credit Union
• Management and optimization of databases including creation, updates, deletions and quality assurance of imported data
• Design, coding and implementation of organizational systems data extraction processes and documentation
• Identifying strategic and systematic opportunities and partnering with business leaders to identify and implement strategies
• Presents findings and insights in a clear, actionable format
• Creates ad hoc reports, dashboards, self service reports, and visualizations
• Ensures the accuracy, integrity, and consistency of data used in analysis and reporting
• Designs, provides oversight to implementation, administers and maintains organizational data warehouse
• Serves as the subject matter expert related to translating business requirements to physical warehouse database structure
• Develops standards that govern the strategy to collect data
• Executes code for analysis and manages data feeds to test and production environments
• Analyzes complex business issues with sound analytical processes
• Conducts statistical analysis, modeling, and other quantitative techniques
• Prepares reports for Executive Leadership with strict deadlines and recommendations for efficiency improvements.

Fraud Analyst

Senior Business Data Analyst