ORNL Federal Credit Union

Communications

• The Communications Manager is responsible for managing internal communication channels and content that support employee engagement, operational clarity, and organizational alignment.
• This position partners with technical teams as needed but does not perform system administration, development, or advanced technical configuration of communication platforms.
• This role oversees the day-to-day management of ORNL Federal Credit Union's intranet and internal communication platforms, ensuring content is organized, accurate, timely, and accessible.
• The Communications Manager partners across departments to publish and maintain internal content, including the creation of original materials and the management, posting, and organization of stakeholder-provided content.
• The role ensures the Credit Union's voice, messaging, and visual aesthetic are consistently reflected across internal communications, reinforcing brand standards and a cohesive employee experience.

Communications Manager

Accountant

• Concentrates on the accounting operations and prepares complex general ledger account reconciliations
• Assists with the preparation of monthly financial reports
• Prepares income and balance sheet statements, consolidated statements
• Completes complex general ledger reconciliations and accounting functions
• Assists in annual external audits and NCUA examination processes

GL Accountant III

Controller

• Oversees daily operations of the accounting department in compliance with GAAP, regulatory requirements and internal controls.
• Supervises, develops, and trains staff in general accounting and ledger functions.
• Drives efficiency, automation, and continuous improvement across the accounting function.
• Executes corporate projects consistent with tactical initiatives.
• Attends meetings/training related to performance management and other multidiscipline projects and initiatives.
• Coordinates with auditors, examiners, and internal audit to provide information and answer questions.
• Develops sound policies and procedures to support departmental functions.

SVP Controller

Collections

• Develops and implements collections strategies to effectively manage delinquencies and losses while maximizing member retention
• Establishes goals and performance metrics aligned with the organization’s lending strategy and risk tolerance
• Monitors and analyzes collection performance and trends, adjusts strategies as necessary
• Leads and manages a diverse team of management and staff-level employees across collections
• Collaborates cross-functionally with Lending, Risk Management, Fraud, and other stakeholders
• Maintains knowledge of industry regulations and compliance requirements related to collections practices
• Represents the credit union in legal proceedings related to collections activities
• Prepares and delivers regular reports to senior management on collections performance

Vice President, Collections

Vice President

• Serves as a key partner to the CEO and executive leadership team
• Provides data-driven insights that inform strategic decision-making across the organization
• Synthesizes complex internal and external data into clear, actionable narratives for board-level presentations
• Analyzes and interprets internal KPIs to assess organizational performance
• Translates quantitative data into clear business insights, highlighting trends and opportunities
• Designs and maintains executive dashboards and reporting frameworks
• Develops compelling data visualizations and storytelling materials tailored for non-technical audiences
• Supports enterprise strategic initiatives by providing analytical insights
• Collaborates cross-functionally with Finance, Human Resources, Operations, Marketing, Risk, and IT
• Conducts ad hoc analyses and special projects as directed by the CEO
• Monitors industry trends, peer benchmarks, and market conditions

AVP Strategic Analytics, Executive Reporting

Procurement

• Assists in maintaining and organizing the vendor management universe.
• Reviews contracts for completeness, accuracy, and compliance with organizational standards.
• Performs quality control and assurance checks on vendor documentation.
• Monitors vendor performance and adherence to contractual obligations.
• Supports reporting activities related to vendor management and contract compliance.
• Provides assistance with risk management tasks, including data collection and analysis.
• Supports small-scale Business Continuity and Disaster Recovery (BCDR) activities.
• Collaborates with the Risk Management & Business Continuity leadership on process improvements and documentation.
• Performs other job-related duties as assigned.

Communications Manager

GL Accountant III

SVP Controller

Vice President, Collections

AVP Strategic Analytics, Executive Reporting

Vendor Management, Risk Specialist