ORNL Federal Credit Union

Accounts Payable

• Accurate and timely accounts payable processing of payments
• General ledger transactions
• Balancing and reconciling for both the Credit Union and its CUSOs
• Maintains strong vendor relationships
• Supports internal departments with payment-related inquiries
• Works under minimal supervision and in accordance with established procedures
• Ensures compliance with credit union policies and financial controls

Accounts Payable Specialist

Recruitment

• Identifies and attracts qualified candidates to fill job openings
• Manages the full recruitment lifecycle from sourcing to extending offers
• Collaborates with hiring managers to understand position vacancies
• Creates and implements effective recruiting strategies
• Proactively sources candidates using various platforms
• Identifies and assesses candidates
• Oversees interview and selection process
• Builds partnerships to create a robust talent pipeline
• Develops and maintains relationships with external partners
• Provides training and guidance on compliant recruiting practices
• Maintains records associated with recruiting to comply with regulations

Recruiter II

Events

• Evaluates and develops internal processes and procedures to control weaknesses and potential for loss in order to mitigate loss or fraud.
• Works collaboratively with cards, ACH, and other vendors to implement rules and/or mitigation steps to prevent fraudulent authorizations/transactions/postings.
• Collaborates with key stakeholders to implement changes in processes and procedures designed to reduce and/or eliminate fraudulent activity.
• Researches and analyzes potential customer fraud cases to identify and prevent future fraud.
• Processes fraud debit card disputes including crediting members, declining disputes, working reversals and making direct contact with members and merchants.
• Reviews and analyzes data and activity from branches, remote services, digital and internal departments, responding to complex fraudulent service requests and identifying fraudulent transactions to determine patterns and identify areas of potential fraud.
• Identifies areas that need increased security procedures or software to protect customer accounts.
• Stays up to date with industry trends and makes recommendations to improve fraud prevention.
• Follows standard procedures to document a loss and prepares a summary and reconciliation.
• Retains records of loss in order to provide data to leadership, create monthly accounting reports and to various stakeholders.
• Works collaboratively with legal counsel and key stakeholders to actively recover funds associated with fraud losses.
• Communicates the status and resolution of the incident to the customer and/or bank.
• Acts as a representative for the Credit Union by delivering court testimonies for both defense and prosecution court cases.
• Maintains case logs and other supporting resources and documentation.
• Acts as liaison to local, state, and federal law enforcement agencies, providing needed documentation for prosecutions.
• Educates credit union employees and members to identify and respond to potential fraud situations.
• Performs other job-related duties as assigned.

Senior Fraud Prevention Analyst

Security Engineer

• Responsible for administration of the ORNL Federal Credit Union security program.
• Implements and makes recommendations for the overall physical security program.
• Responds appropriately to security incidents.
• Prepares a Security Report for the Board of Directors annually.
• Practices critical thinking skills while managing physical security equipment and vendor relationships.
• Conducts security inspections at each credit union facility annually.
• Develops, monitors and enforces emergency plans and building access controls.

Security Specialist

Systems Engineer

• Responsible for developing and maintaining the data structure of the Empyrean Dataverse and Empyrean Reporting module
• Identifies business and strategic opportunities and makes recommendations to management to improve efficiency, cash flow and/or long-range financial position
• Manages and ensures documentation of data flow to external systems from core
• Recommends strategies for efficiency improvements and develops confidence in reporting systems
• Ensures accuracy and completeness of data input by balancing to core system
• Analyzes complex business issues, incorporating company and industry knowledge, mathematical and technological expertise, and sound analytical processes
• Conducts statistical analysis, modeling, and other quantitative techniques
• Prepares hierarchical data within the Empyrean Dataverse that is aligned across all Empyrean modules
• Prepares and analyzes statistical and financial reports, financial statements and supporting schedules.
• Recommends changes to established policies/procedures in alignment with data analysis.

Financial Systems Analyst II

Bilingual

• Processes and prepares loan applications for underwriting by reviewing and verifying all required loan documents are complete and accurate
• Verifies borrower(s) information and compliance with underwriting guidelines
• Identifies and resolves any discrepancies and/or missing items before submission to underwriting
• Completes order-outs and reviews external services such as appraisal, title, flood, employment verification, etc., to ensure the information provided on the loan application is accurate
• Responsible for verifying that each loan file is processed in a compliant manner
• Communicates with loan officers, underwriters, title companies, and borrowers to facilitate smooth processing and closing
• Serves as the final checkpoint for mortgage loans by completing final verifications and clearing closing conditions
• Inputs key information to prepare closing paperwork and verifies the accuracy of closing packages
• Coordinates closings with various title agencies, mortgage loan originators, and members to ensure a smooth and timely closing process
• Confirms accuracy of fees, loan terms, and borrower information
• Act as the central point of contact to ensure everyone is aligned on timelines and requirements
• Tracks loan statuses from application through closing
• Prioritizes workload to meet closing deadlines and maintain high member and partner satisfaction
• Consistently reviews pipeline to ensure loan notes, statuses, and dates are accurate
• Proactively identifies, communicates, and resolves loan file issues early in the process to prevent delays, while effectively managing pipeline volume to consistently meet or exceed turn-time expectations and key performance indicators (KPIs)
• Acts as liaison with all interested parties to ensure the successful outcome of the loan application process
• Ensure adherence to federal, state, and investor guidelines (e.g., TRID, RESPA, HMDA)
• Maintains current knowledge of guidelines, policies, and regulations
• Monitors deadlines for disclosure and closing timelines to avoid violations
• Performs other duties as assigned.

Accounts Payable Specialist

Recruiter II

Senior Fraud Prevention Analyst

Security Specialist

Financial Systems Analyst II

Mortgage Loan Processor, Closer – Bilingual Spanish/English