Training Specialist III

ORNL Federal Credit Union

Training Specialist III designing and delivering training programs to enhance member experience for mortgage lending teams. Collaborating with leaders to ensure compliance and best practices in learning.

Posted 7/17/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering training programs for mortgage lending functions, ensuring alignment with lending regulations and industry best practices. Proficient in tracking training effectiveness and identifying skill gaps to enhance team performance.

Highest-signal resume keywords

Mortgage Lending LifecycleTraining FacilitationInstructional DesignLoan Origination SystemsAdult Learning Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentMortgage LendingOnboarding ProgramsUpskilling ProgramsPerformance Metrics Tracking

Soft Skills

CollaborationFacilitationCommunication

Tools & Technologies

L360Encompass Suite

Industry Keywords

Credit UnionConsumer LendingRegulatory ComplianceBest Practices

About the role

Key responsibilities & impact

Develops, designs, and maintains comprehensive training programs for member experience and mortgage lending functions, including origination, processing, underwriting, closing, and servicing.
Ensures all training content aligns with current lending regulations, credit union policies, and industry best practices.
Facilitates instructor-led training (virtual and in-person) for new hires and existing staff.
Conducts onboarding and upskilling programs for mortgage loan officers, processors, underwriters, and branch lending staff.
Delivers ongoing training for new products, systems, and process updates.
Tracks training effectiveness using metrics such as learner feedback, assessment scores, and performance outcomes.
Collaborates with leadership to identify skill gaps and training opportunities.
Performs other job-related duties as assigned.

Requirements

What you’ll need

One or more years of experience in mortgage and/or consumer lending within a credit union or financial institution is required.
Three or more years of experience in training, facilitation, or instructional design is preferred.
Strong understanding of the mortgage lending lifecycle (origination through servicing) is required.
Knowledge of adult learning principles and learning techniques is preferred.
Familiarity with loan origination systems (e.g. L360, Encompass suite) is preferred.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities