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Mortgage Sales Manager
ORNL Federal Credit UnionMortgage Sales Manager overseeing mortgage production from origination to funding. Collaborating with origination staff and promoting the credit union by participating in civic functions.
About the role
Key responsibilities & impact- Drives mortgage production from application to funding through management of the mortgage origination staff
- Utilizes pipeline reporting to ensure all loans are being worked in a timely manner
- Trains origination staff on best practices in obtaining mortgage business from resources outside the credit union
- Assists Mortgage Loan Originators (MLOs) in finding effective and efficient processes that help them produce assigned loan volume goals (dollars and/or numbers)
- Provides feedback and ratings to employees through regular use of performance metrics, coaching, and evaluations
- Takes prompt corrective action when necessary
- Responds to escalated member and branch issues in a timely and concise manner
- Promotes the company through active participation in civic functions
- Works on special projects as assigned by executive management
- Leads process improvement to create the most efficient and effective processes for all team members
- Creates and maintains MLO product and services manual and ensures MLOs are properly trained on it
- Assists in the research and resolution of any internal or external audit findings
- Develops and mentors staff; provides training on compliance and process improvements; takes corrective action as needed and recognizes positive achievements as they occur
- Performs other job-related duties as assigned
Requirements
What you’ll need- Three or more years of mortgage industry experience
- One or more years of people management experience
- Bachelor's degree in a business-related field, OR equivalent combination of education, training, experience, or military experience
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage originationpipeline reportingperformance metricscompliance trainingprocess improvementloan volume managementaudit resolutionstaff trainingcoachingcorrective action
Soft Skills
leadershipmentoringcommunicationproblem-solvingfeedback deliveryorganizational skillstime managementteam collaborationcustomer serviceparticipation in civic functions
Certifications
Bachelor's degree