Oregon Health & Science University Foundation

Operations

• Process all incoming referrals from the NICH Program.
• Coordinate with referring providers to gather information and complete referral process after assessing for eligibility.
• Provide referrers with timely updates on the status of their referral.
• Strives to reduce barriers for referring providers.
• Communicate eligibility criteria to partners.
• Optimize referral intake process by making process improvements, as needed.
• Maintain referral tracking spreadsheet.
• Update projections spreadsheet weekly to inform case assignments as interventionists’ caseloads open up.
• Monitor upcoming patient close dates monthly.
• Send interventionists and supervisors monthly emails with information about upcoming close dates
• Provides operational and technical support for NICH program activities through centralized database and tracking management.
• Maintains active patient tracking tools, master program lists, referral lists, and service status updates.
• Produces routine monthly program updates and audits for Program Manager, include caseload reporting and patient status tracking, to support program planning, oversight and compliance.
• Monthly invoicing based on NICH contracts for patients.
• Track and manage ROIs, consents, pre-post assessment packets, weekly surveys, discharge summaries, etc. scan information into Epic.
• Ensures accurate patient flag updates.
• Serve as Back-Up for Reimbursements (completed by NICH AA).
• Knowledge of how to upload and process all P-card receipts for interventionists, supervisors, and program manager for program purchases.
• Ensure that NICH has adequate office supplies.
• Ensure interventionists are equipped with cell phones, cases, and approved accessories to aid with their productivity.
• Maintain inventory of all NICH staff tech (cell phones, laptops, iPads, Fitbits, etc.).
• Purchase new technology as needed.
• Assist with scheduling of interviews.
• Train new staff on relevant administrative functions.
• Works with NICH Clinical Director in supportingongoing communication and coordination with payors through quarterly checkins, documentation tracking, and follow-up.
• Acts as a program liaison by preparing materials and presenting NICH program information, to internal partners, referring providers, and community stakeholders as appropriate.
• Operationalize relationship by working with CCOs to develop systems for reporting and monitoring shared patients.
• Prepare agendas for quarterly meetings
• Other Duties as Assigned

Referral and Operations Coordinator

Financial Planning and Analysis

• The Financial Analyst 2 (FA2) provides a senior role for the Oregon National Primate Research Center (ONPRC) Business Office.
• The primary role of this position is detailed financial analysis when developing and managing budgets for large, multi-million-dollar infrastructure grants at ONPRC, including but not limited to the P51 grant.
• Maintain a portfolio of research grants which require detailed analysis to ensure proper expenditures and forecasts.
• Work closely with executive leadership, Principal Investigators (PI) and managers to understand finance by employing every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decisions.
• Managing these grants includes budget development, detailed financial and variance analysis, financial reporting, reviewing and approving expenditure requests and ensuring compliance with federal, state and OHSU standards and policies.
• Prepare annual budget worksheets and overall summary.

Finance and Accounting Analyst 2

Analyst

• The CTMS Support Analyst 2 works within the Clinical Trials Management Team.
• The team oversees and facilitates the use of the system in conjunction with clinical research at OHSU.
• The team ensures compliance with OHSU policies and procedures to accurately track all patient activity when involved in clinical research.
• This position supports OHSU’s Clinical Trial Management System (CTMS), known more broadly as the Clinical Research Management System (CRMS).
• Assessing and analyzing new study creation, activation, and post-activation processes for clinical research studies.
• Enter financial study information in the CTMS.
• Review new study creation and proposed changes, communicate directly with personnel.
• Respond to incoming questions and perform analytical tasks.
• Develop and maintain policies and procedures related to research.
• Conduct validation of data in the CTMS production and staging environments.

Clinical Trials Management System Analyst 2 – Integrity Analyst 2

• Supporting administration and maintenance of faculty and clinician compensation plans
• Develops and oversees reliable, timely, and efficient processes for managing faculty and clinician compensation arrangements in accordance with established compensation policies.
• Ensures processes and procedures necessary for the administration of clinician compensation models are well understood by all stake holders
• Serves as the primary point of contact for the organization related to clinician compensation
• Serve as a subject matter expert for the organization regarding rules, regulations, standards, and emerging trends impacting clinician compensation arrangements including relevant fair market value regulations.
• Implementing and integrating compensation processes with associated business processes
• This position requires communication and coordination with senior management across the enterprise including leadership in the OHSU Practice Plan, Academic Departments, Provost’s Office, Human Resources, Research Administration, Finance, Information Technology and other departments as needed.
• Serves as a business process expert on system-wide provider compensation arrangements.
• Serves as the subject matter expert for department administrators supporting School of Medicine faculty and providers.
• Is responsible for planning, developing, and implementing processes and procedures related to physician compensation policies and methodologies
• Serves as a primary point of contact in collaborating with the IT Business Intelligence team on the development of provider compensation and productivity analytical and benchmarking tools.
• Ongoing process evolution and change management
• Direction, support and guidance for the ongoing analysis and management of the faculty compensation plan
• Supporting educational needs and answering questions regarding changes to compensation methodologies and/or regulations.
• Prepare feasibility studies on the implementation of physician compensation plan changes including recommendations as to the feasibility and impact of proposed changes.
• Responsible for communications and education sessions for department, divisional, and sectional administrative leadership regarding all compensation plan changes.
• Provide compensation plan expertise in business process integration, operation and communication efforts related to faculty compensation
• Partner with clinical operational leadership to identify best practice improvements that align with provider and payer incentives
• Other duties as assigned including compensation and human resources support.

Senior Compensation Analyst, Faculty and Clinicians

Administration

• Independently manage, analyze, draft, negotiate and execute complex sponsored project agreements funded by industry partners including, but not limited to, clinical trial agreements, collaboration agreements, investigator-initiated agreements, sponsored research agreements, master agreements, and business associate agreements.
• Negotiate contract terms, incorporate appropriate terms, and as necessary, draft terms, working with various contracting parties to ensure that the requirements of the University and the industry sponsor are met while mitigating risk, maintaining the integrity of the research plan and protecting the intellectual property rights of the principal investigator and the University.
• Consult and collaborate with CRSO, Collaborations and Entrepreneurship, OHSU Legal, Risk Management, ORIO, the funder, the sponsor and its affiliates, the principal investigator and his/her department where appropriate.
• Ensure that contract payment schedules, budgets, reporting requirements, termination schedules, and deliverable schedules are complete, compatible with OHSU policy, practicable, and in the best interest of the principal investigator and OHSU.
• Use extensive knowledge of applicable OHSU policy, public laws, regulations, and guidelines to translate program requirements into contract terms.
• Verify necessary internal prior approvals, compliance requirements and documentation of subcontract institutions.
• Provide superior customer service to internal and external contacts.
• Clearly and reliably communicate with sponsors on behalf of OHSU (sponsors both internal and external to OHSU).
• Provide subject matter expertise to entire Institution (including departments, hospital, foundation, and other contracting groups).
• Develop and maintain working partnership with IRB, CRSO, and other internal offices as needed.
• Actively participate as a team member by assisting others and freely sharing information.
• Provide leadership and training on internal processes and procedures to departmental staff and stakeholders, including training of Contract Administrators and Contract Coordinators.
• Draft or modify policies, guidance, strategies, and practices to ensure researchers comply with contractual obligations under the contracts, including compliance with applicable state and federal regulation in conjunction with OHSU policies.
• Develop contractual language, standard terms and clauses, templates and master agreements for training and use by the Industry Agreement team.
• Participate in and contribute to externally focused departmental initiatives, such as contracts formal and informal training for department staff or faculty, brown-bag training sessions, and Research Administration Information Network (RAIN) meetings.
• Serve as a resource for department staff, including study teams.
• Other duties as assigned.

Senior Industry Research Agreements Administrator

Recruitment

• Manages a requisition load; handling a wide range of requisitions, such as high-volume positions in operations support ie. administrative roles, areas with structured hiring programs such as allied health roles or Support Services and manage other moderately complex roles.
• Conducts intakes, establishes recruitment plans, coordinates advertising, screens candidates, works up and extends compensation offers, prepares offer letters, facilitates the reference check process.
• Responds to inquiries from internal and external customers and candidates, meeting service level agreements and ensuring a positive candidate and customer experience.
• Ensures all aspects of the process are consistent with collectively bargained provisions.
• Provides education and training on recruitment and hiring procedures and best practices; screening and interviewing techniques, evaluating and documenting candidates’ qualification and selection.
• Reviews reporting to understand vacancy data, factors impacting time to fill and how to improve.
• Participates in the creation, documentation of, implementation, monitoring, and evaluation of procedures, processes, tools, systems to ensure efficient delivery of information and service to all stakeholders.
• Participates in work groups and special projects.
• Serves as a partner for change management.
• Monitors their performance against key performance indicators, metrics and benchmarks.
• Participates in the development and deployment of hiring and recruitment events. Attends events. Assists in the evaluation of outcomes from the events, ie. hires made, and measuring return on investment.
• Performs other duties as assigned.

Talent Acquisition Partner

• Partners with departments across the School of Medicine to implement full-cycle, strategic faculty recruitment plans
• Conducts intake meetings with hiring managers to understand and refine job criteria with a focus on identifying ideal candidate profile
• Reviews job postings to ensure alignment with OHSU values and employment brand, using inclusive language and ensuring the posting is compelling to candidates
• Executes innovative strategies to attract diverse, qualified talent
• Screens candidates and work with hiring committees on the selection process
• Manages candidate communication and the candidate experience, planning proactively for candidate interactions throughout the process and responding to requests and concerns that arise with promptness and empathy
• Provides guidance to SOM hiring leaders regarding all areas of recruitment
• Attends career fairs and events throughout Portland, Oregon, and the US in support of faculty recruitment
• Collects and analyzes data regarding recruitment and retention of employees; develops recommendations for policy or procedure changes based on data

Senior Faculty Recruiter

Community Manager

• Leads day-to-day clinical operations in collaboration with Vice Chairs, Medical Directors, and Managers; ensures consistent delivery of high-quality, efficient patient care services.
• Manages operational performance through identification of key metrics, dashboard development, and timely resolution of operational issues.
• Oversees clinical site financial operations including budget supervision, variance analysis, proforma development, and financial reporting.
• Partners with clinical and administrative leaders to support departmental strategic planning and growth into new service locations.
• Collaborates with Finance and Revenue Cycle teams to support provider compensation analysis and alignment with department goals.
• Provides direct supervision to administrative and clinical operations staff and ensures continuity of operations by providing backup as needed.
• Contributes to quality improvement and business development initiatives across all clinical care environments.

Director, Community Oncology

Director

• This position provides strategic and operational leadership for the OHSU Knight Cancer Registry, operations, and oncology accreditation programs across the OHSU Knight Cancer Institute and its partner sites.
• This role is accountable for ensuring Oregon Health & Science University (OHSU) Knight Cancer Institute and contracted facilities maintain oncology accreditations.
• Responsibilities include guiding complex data requests, statistical analyses and performance reporting to inform program growth and excellence.
• This role actively participates in enterprise workgroups and committees, leads new accreditation efforts and serves as subject matter expert on oncology registry data and reporting.
• The position has direct oversite of the Cancer Data Management Manager and the Cancer Data Analyst and is responsible for ensuring tumor registry operations meet or exceed all state, federal on Cancer Requirements.

Assistant Director, Tumor Registry

Business Intelligence Developer

• Collaborate with customers to lead the analysis, design, development, and support of complex computer applications and systems, as well as clinical and operational workflows related to Hospital Billing, Professional Billing, and Epic Integrated Reporting.
• Gather requests for new reports and coordinate with customers to identify and document detailed requirements.
• Design and develop reporting solutions that meet customer needs while adhering to OHSU Finance and BIAA standards.
• Develop and monitor reporting using systems such as Power BI, Epic Reporting Workbench, SlicerDicer, and to a lesser extent, Business Objects Webi.
• Analyze hospital & professional, along with clinical data to deliver robust data visualizations, dashboards, and reports to be leveraged by OHSU customers.
• Ensure data integrity in current system and when creating and moving to new systems.
• Provide recommendations for selection of systems for new programs and projects.
• Meet with customers to translate complex requests for reporting, system, and data needs.
• Identify and advise on technical limitations, alternatives, data extraction methods, and create data collection tools as needed.
• Collaborate with analysts, developers, managers, and leadership to define requirements and inform priorities and needs.
• Perform complex research in complicated data environments and front-end systems to ensure correct data selection and validity.
• Research and recommend improvements in workflow, documentation, or alternative solutions.
• Create data visualizations and self-service solutions using Microsoft PowerBI.
• Write complex queries and run reports from the various OHSU data warehouses.
• Optimize SQL code for efficient execution.
• Distribute monthly, special quarterly, and annual reports as requested.

Business Intelligence Analyst, Sr.

Support Engineer

• Provide customer support via e-mail, phone call, walk-in, or ticketing system to end users regarding their mobile devices.
• Perform installation and upgrades of supported cell/smart phones, tablets, pagers and Vocera systems/devices.
• Provide Tier 1 & Tier 2 support of Mobile Device Management.
• Testing of new Wireless Technologies.
• Act as technical lead for new wireless mobile technologies, working with ITG staff in testing, documenting, training, and coordinating efforts.
• Create monthly reporting statistics for department of cell/smart phones, tablets, Vocera; inventory control of new hardware, hardware replacement, or hardware return requests; add, change, or deletion of service requests, and department projects.
• Develop and recommend updated operational processes to Supervisor.
• Provide proactive involvement with ongoing performance analysis of paging systems to help diagnose failed pages not sent in Spok system, and in the interface to cellular systems.
• Conduct testing of Spok Mobile, Vocera badges, cell/smart phones, and tablets to assist in problem identification and resolution between various multi-tiered networks.
• Collaborate with Engineers on any system concerns, as paging outages and wireless network interferences.
• Conduct monthly audits of databases to ensure continuity and accuracy of work performed.
• Conduct regular audits of devices in the field, inventory, and track devices sent in for RMA.
• Work with the supervisor to assess training needs.
• Assists with on-the-job training of the Wireless teams and other ITG work units; may include presentations to OHSU groups such as IT Contacts.
• Plan, produce, and implement follow up procedures concerning customer issues and concerns involving all methods of communications.
• Continued professional development.
• Other duties as assigned.

Wireless Services Support Analyst, Computer User Support Analyst 2

Project Manager

• Developing and executing communication strategies for the ORHC project, which includes creating and coordinating complex and highly technical information to rural health care-related organizations and the Oregon Health Authority;
• Supporting regional planning meetings and educational events by creating information packets, presentations, marketing materials and web content;
• Creating compelling content about project activities;
• Effectively disseminating information about project activities, outcomes and success stories to regional participants and communities;
• Coordinating with rural health organizations to gather and disseminate stories and data for reporting purposes;
• Creating templates and toolkits to support project communications and branding;
• Tracking communication metrics and engagement;
• Providing technical support for virtual and in-person education events, including the RHTP statewide gathering at the Oregon Rural Health Conference and ongoing virtual learning collaboratives; and
• Maintaining the ORHC mailing list database, reconciling database email platforms and producing reports from the database as needed and requested.

Content Coordinator – Project Coordinator

Business Analyst

• Support OHSU Health Networks’ Delivery System by analyzing business processes, identifying areas for improvement, and implementing solutions
• Define detailed requirements, validate solutions, and provide strategic support to improve workflows, enhance data visibility, and optimize provider network monitoring
• Transform complex data into actionable insights to support business planning and administrative decision-making
• Identify, analyze, and improve business processes across Health Plan Services and network operations
• Recommend solutions that streamline workflows, automate tasks, and address operational pain points
• Translate business needs into technical specifications; collaborate with IT and vendors
• Design and maintain dashboards using Power BI, Quest Analytics, and other tools
• Monitor adequacy by evaluating geographic access, provider type coverage, and capacity across the OHSU Health network
• Ensure compliance with Oregon CCO, NCQA, CMS, and internal standards
• Analyze data and produce reports that inform business decisions and strategic planning
• Prepare visualizations, statistical summaries, and executive summaries for leadership
• Respond to IT service type requests and resolve production issues in collaboration with technical support

Network Development & Applications Business Analyst

Risk

• Manage specific functional processes related to OHSU insurance, claims, and risk management activities.
• Identify and assess issues with incoming workers’ compensation and employment related matters.
• Serve as one of the initial contact and referral resources for internal and external customers.
• Manage special projects and department needs as assigned.
• Provide support to the Risk Management Vice President and assigned Risk Management (RM) Department teams.
• Coordinate day-to-day RM departmental operations activities including triage of workers’ compensation claims.
• Provide administrative assistant support to the Risk Management department, including managing schedules and handling legal documents.
• Perform various claims and customer concern interventions to address customer needs related to potential and actual claims.
• Develop and maintain processes related to insurance activities and claim management processes.