Oregon Health & Science University Foundation

Program Manager

• Provide enterprise-level leadership for the Office of Advanced Practice
• Lead the implementation and ongoing management of highly complex, cross-functional initiatives
• Shape, prioritize, and oversee cross-functional operational strategies and resource plans
• Serve as a key strategic advisor to senior leadership on APP workforce strategy
• Act as the institutional subject matter expert for the Advanced Practice United (APU) Collaborative Bargaining Agreement
• Identify and mitigate enterprise operational risks
• Exercise independent judgment and decision-making authority in resolving operational challenges
• Lead and influence enterprise-wide alignment across departments
• Drive organizational growth, workforce expansion, and operational redesign
• Lead change management efforts associated with new APP workforce models
• Partner with Chairs, Department Administrators, and clinical leadership to align APP workforce deployment with clinical, academic, and access priorities
• Ensure APP-related activities support institutional goals for quality, service excellence, research, and education.

Program Director

Communications

• Coordinate the planning and administration of OHSU and HMC Unified Communications related projects at different stages of completion and on an ongoing basis.
• Provide consultation and technical support to OHSU and HMC departments in implementation and operation systems.
• Provide user support problem resolution / resolution and training for Unified Communications users.
• Review scope of projects and/or work orders to determine objectives, diversity of involvement, training and resources required.
• Develop a schedule and monitor project status to assure progress toward completion.
• Participate in design, planning and operational review meetings.
• Contact hospital, university, academic, research and clinical department directors, managers and staff to provide consultation, technical assistance and estimate for customized Unified Communications design.
• Schedule and conduct required project meetings necessary for project completion.
• Provide project status reports to participants and telecommunications management.
• Modify project plans and coordinate changes with client and internal staff as necessary.
• Assist in the optimization of operational processes and updating service offerings.

Unified Communications Analyst – Telecom Services

Bilingual

• Contact Medicaid members, in both English and Spanish, to identify members who may qualify for the Health-Related Social Needs Medicaid benefit and connect members to supports
• Data entry of member interactions
• Data cleaning and basic analysis
• Other duties as assigned (e.g. supporting meetings and technical assistant offerings)

Bilingual Student Worker

Analyst

• Identity & Access Management system improvement and maintenance.
• Engagement in research with key stakeholders across the organization to ensure the best possible alignment of the new system to the needs of the OHSU community.
• Ensuring best practices for security, in an academic medical institution, are part of the new solution.
• Co-manage the program schedule, resourcing and action plans that gain stakeholder buy-in across multiple disciplines including healthcare, research and education.
• Identity & Access Management (IAM) System Development, Maintenance, and Optimization.
• Development of new features and enhancements based on IAM best practices and documented requirements from customer engagement and research.
• Implementation of IAM functionality such as access history, user access certifications, role-based access, and access governance features.
• Deploy production code updates to development, testing, and production environments, in a seamless process to ensure minimal downtime and customer impact.
• Develop reports for up/downstream system automation and end-users.
• Develop and improve testing methodologies and help develop comprehensive test plans to ensure project success.
• Serve as a SME (subject matter expert) and ambassador to other teams at OHSU and third-party collaborators for IAM systems regarding development, issues, requests, support, and improvements.
• Conduct research of key stakeholders (business, technical and end users) to ensure the best possible alignment of the IAM system to the account provisioning and access needs of the OHSU community.
• Diagnose provisioning problems and develop plans to correct problems with appropriate SMEs, prioritize fixes and enhancements, while communicating problem status.
• Work with DIA team to translate customer requirements for identity data integration and new features into executable specifications which can be used by the wider team to deliver.
• Ensure that development work and projects are following appropriate change management processes.
• Create and update internal system, process, and workflow documentation, and share with the DIA development team.

Senior IAM System Analyst

Administrative Assistant

• Administrative Support
• Coordinate annual performance appraisal process
• Support the new hire process by facilitating access requests new hire paperwork and ensuring all information is complete in employee file and OHSU information systems
• Maintain employee files
• Monitor corporate compliance and update HR information systems
• Process HR actions
• Provide standard reports to unit managers and respond to requests for information
• Act as liaison with other areas including HR, payroll and ITG
• Pick up and distribute paychecks
• Provide other administrative support as requested by unit managers
• Time and Attendance
• Assist manager to ensure accurate time and attendance records of staff
• Work with NRM to ensure time and attendance corrections are received
• Process historical adjustments, special check requests, overpayment adjustments and CNI payments
• Provide time and attendance management reports to unit managers for review
• Unit Staffing and Scheduling
• Enter unit schedule into scheduling system as directed by unit manager
• Provide training and support for unit schedulers
• Review and post final schedule in the scheduling system and on the unit
• Print and distribute daily assignment sheets
• Archive schedules and daily assignment sheets
• Process schedule changes in the scheduling system
• Ensure vacations are entered into the scheduling system per unit protocol
• Other duties as assigned by manager

Operations

• Collaborates with charge nurses to assess current and future staffing needs.
• Triages requests and works collaboratively with Mission Control and the Administrator on Duty group to meet hospital and operational needs.
• Uses extensive knowledge of OHSU Health’s complex patient population, procedures and protocols to correctly and equitably allocate available resources in accordance with clinical guidelines and/or collective bargaining agreements, when and where relevant.
• Complete staffing activities within tight time frames dictated by collective bargaining agreements.
• Provide complete documentation of issues surrounding shift staffing to alert supervisor and manager of items needing management follow up.
• Accurately enter data into scheduling database to facilitate the creation of reports for the Patient Care Services Division.
• Participate with other staff in on-call coverage.
• Utilize knowledge of timekeeping processes to complete entries for approximately 4,000 employees, including unusual circumstances and bargained agreements specific to individual areas. These entries include clock in’s and out’s, completing historical adjustments, entry of vacation cash out’s and special check requests, all per established protocols.
• Run KRONOS reports as requested, including manipulating data in Excel versions of reports
• Serve as resource for Float Pool and unit staff regarding payroll procedures and KTM usage
• Serve as resource for unit management staff for payroll and timekeeping questions
• Other duties as assigned

Healthcare Operations Specialist

Project Manager

• Collaborates with OHSU Practice Plan and School of Medicine leaders from planning through project completion.
• In consultation with Project Teams, facilitates identification of key stakeholders, communication needs and ensures appropriate stakeholder engagement throughout the project lifecycle.
• Delivers and maintains project document plans, reports and related communications and correspondence.
• Ensures a strong line of communication on project deliverables, timelines, updates, outcomes, risks and budget.
• Designs and recommends a method for regular stakeholder updates, taking into consideration standard work tools.
• Prepares and delivers presentations as indicated.
• Identifies and recommends approaches to issues and identifies the most effective means of solving issues, engaging best practices and doing so in a timely manner, thus ensuring project success.
• Serves as subject matter expert on the project.
• Engages others to join in a culture of collaboration and accountability for project deliverables.

Practice Plan Project Manager – Program Administrator 2

Human Resources

• Provide early and consistent input into large scale HR and/or organizational initiatives
• Work with key stake holders to offer innovative and integrated HR solutions to processes that translate strategy into tactics
• Work with senior leaders to define and design strategic initiatives
• Align HR strategies and practices with organizational strategies
• Lead organizational redesign process in partnership with Organizational Development/Effectiveness team
• Supports the organizational culture of DEIB and promotes our vision to achieve a people first culture
• Communicate policies and procedures to employees
• Anticipate and prevent future problems, taking initiative within role
• Anticipate leadership gaps and build action plans to address
• Understand business level metrics, use data to forecast current and future needs
• Collaborate with the Learning & Talent/Organizational Development team to curate resources and opportunities that develop common competencies and skills
• Help leaders understand and action plan around Employee Engagement Survey
• Act as coach and lead teams through change
• Lead and support client areas to achieve key Diversity & Inclusion metrics
• Partner with Talent Acquisition (TA) on department Workforce Planning
• Participate in recruitment planning and process for roles at the Management level and above
• Drive engagement initiatives and understand benefit and wellness plans
• Lead compensation change initiatives with customers
• Partner with Compensation team to resolve concerns brought forward by the organization
• Lead work around reorganizations, reclassifications, job description reviews, resolves issues, and communicate changes to leaders
• Partner with Advice and Counsel Center (ACC) on performance and departure issues