Unified Communications Analyst – Telecom Services

Oregon Health & Science University Foundation

Unified Communications Analyst at OHSU coordinating telecommunications systems and user support. Responsible for project planning, execution, and technical consultation within the organization.

Posted 6/5/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $40 - $55 per hourWebsite

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Hard Skills

telecommunications systemsUnified Communications designsystem programmingtrouble determinationhardware applicationssoftware applicationsAutomatic Call Distribution (ACD)problem resolutionproject managementtechnical support

Soft Skills

excellent verbal skillsexcellent written skillscustomer serviceindependent workconsultationcommunicationproblem analysissolution determinationtechnical interpretationproject coordination

Industry Keywords

telecommunications terminologyenterprise systemsvendor servicesinstallation techniqueswiring planssystem designcustomized featuresservice offeringsoperational processesproject status reporting

About the role

Key responsibilities & impact

Coordinate the planning and administration of OHSU and HMC Unified Communications related projects at different stages of completion and on an ongoing basis.
Provide consultation and technical support to OHSU and HMC departments in implementation and operation systems.
Provide user support problem resolution / resolution and training for Unified Communications users.
Review scope of projects and/or work orders to determine objectives, diversity of involvement, training and resources required.
Develop a schedule and monitor project status to assure progress toward completion.
Participate in design, planning and operational review meetings.
Contact hospital, university, academic, research and clinical department directors, managers and staff to provide consultation, technical assistance and estimate for customized Unified Communications design.
Schedule and conduct required project meetings necessary for project completion.
Provide project status reports to participants and telecommunications management.
Modify project plans and coordinate changes with client and internal staff as necessary.
Assist in the optimization of operational processes and updating service offerings.

Requirements

What you’ll need

Four years of information technology experience specific to telecommunications systems; OR An equivalent combination of training and experience.
Knowledge of telecommunications industry terminology, equipment types, standard and customized features and services available.
Knowledge of large enterprise systems including various vendor and services providers, and current industry systems installation techniques.
Skill in analyzing and identifying customer telecommunications problems, determining solutions.
Skill in interpreting technical issues for both technicians and non-technical clients.
Broad-based knowledge of telecommunications/Unified Communications design principles and implementation procedures.
Communications concepts, including wiring plans, system design and product knowledge.
Demonstrated mastery of industry-specific skills and comprehension, including Unified Communications terminology, equipment types, standard and customized features and services available.
Advanced system programming skills, trouble determination and resolution, hardware and software applications and interface.
Demonstrated ability to analyze and design Automatic Call Distribution (ACD) contact centers.
Excellent verbal and written skills.
Ability to work independently as a customer consultant translating requirements to technical solutions.
Excellent customer service skills in interpreting technical issues for both technicians and non-technical clients.

Benefits

Comp & perks

Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and national businesses.