Administrative Assistant, Learning & Development
Radio-Canada
Administrative Coordinator
Oregon Health & Science University Foundation
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $38 per hour
Job Level
Mid-LevelSenior
About the role
- Phone Transfer Intake: continually receives and administers all incoming calls and inquiries about OBCC support services in a quick and accurate fashion.
- Gathers pertinent information from referral sources.
- Provides solution focused customer service.
- Coordination of Transfers: Obtains initial clinical, insurance, and demographic information.
- Navigates charting platform to utilize tools in order to find acceptable placement options.
- Continual follow up with referring and accepting locations at appropriate pre-defined intervals to help facilitate transfers.
- Documentation: documents, maintains records, evaluates, and collects statistics relating to transfers, assessments, and patient needs.
- Program & Team support: Attends department, facility, and staff meetings, trainings, and development activities.
- Participates in program planning and development.
- Maintains commitment to personal and professional development and continuing education by attending all mandatory in-services offered since last review.
- Conducts self in a manner which reflects the mission of Oregon Health & Sciences University.
- Continuous Improvement: Continuous evaluation and development of program tools to ensure most accurate information is available and peak program optimization achieved.
- Supports leadership in feedback to both referent and accepting hospitals on processes, communication, and interpersonal interactions.
Requirements
- Four years of general office or secretarial experience; OR An Associate’s degree or certificate in office occupations or office technology and two years of general office or secretarial experience; OR A Bachelor’s degree and two years of general office or secretarial experience; OR An equivalent combination of training and experience.
- Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
- Training as a medical scribe, CNA, MA, or equivalent relevant experience.
- Demonstrated ability to work in a high stress, high acuity setting.
- Demonstrated ability to adapt to rapidly and constantly changing work environment.
- Knowledge of medical terminology.
- Demonstrated ability to direct and control multiple critical communications events simultaneously.
- Demonstrated ability to work in a team-oriented, high stress environment with competing priorities, while also working independently.
- Demonstrated exceptional customer service skills; highly proficient in verbal communications with widely diverse interactions.
- Experience with multiple phones with multiple lines and extremely high call volume.
- Type 50 WPM
Benefits
- Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
- Two separate above market pension plans to choose from
- Vacation- up to 200 hours per year depending on length of service
- Sick Leave- up to 96 hours per year
- 8 paid holidays per year
- Substantial Tri-met and C-Tran discounts
- Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical terminologycustomer servicedocumentationdata collectionrecord maintenanceprogram planningprogram developmenttyping 50 WPMcharting platform navigationclinical information gathering
Soft skills
adaptabilityteamworkcommunicationstress managementproblem-solvinginterpersonal skillstime managementcustomer interactionmulti-taskingself-motivation
Certifications
Associate’s degree in office occupationscertificate in office technologyCNA trainingMA training
