Administrative Assistant

• Phone Transfer Intake: continually receives and administers all incoming calls and inquiries about OBCC support services in a quick and accurate fashion.
• Gathers pertinent information from referral sources.
• Provides solution focused customer service.
• Coordination of Transfers: Obtains initial clinical, insurance, and demographic information.
• Navigates charting platform to utilize tools in order to find acceptable placement options.
• Continual follow up with referring and accepting locations at appropriate pre-defined intervals to help facilitate transfers.
• Documentation: documents, maintains records, evaluates, and collects statistics relating to transfers, assessments, and patient needs.
• Program & Team support: Attends department, facility, and staff meetings, trainings, and development activities.
• Participates in program planning and development.
• Maintains commitment to personal and professional development and continuing education by attending all mandatory in-services offered since last review.
• Conducts self in a manner which reflects the mission of Oregon Health & Sciences University.
• Continuous Improvement: Continuous evaluation and development of program tools to ensure most accurate information is available and peak program optimization achieved.
• Supports leadership in feedback to both referent and accepting hospitals on processes, communication, and interpersonal interactions.

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