Optiom

Operations

• Look at a cluttered backlog and start thinking about how to fix it
• Bring structure where others bring chaos
• Facilitate a release readiness conversation
• Write a process map that a new team member can follow
• Coordinate delivery across a growing specialty insurance MGA

Delivery Operations Analyst

Systems Engineer

• Work closely alongside the Technical Integrations Manager to analyze applications, workflows, and cross-system dependencies.
• Partner with the Delivery Operations Analyst to ensure work items are complete, accurate, and ready for execution.
• Create documentation when it doesn’t exist and clarify system behaviour.
• Manage the analytical capability that sits between business operations and technical delivery teams.
• Ensure clear system documentation and accurate requirements are met for a growing application landscape.

Delivery Operations Analyst

Systems Analyst