Delivery Operations Analyst

Optiom

Delivery Operations Analyst coordinating operational work at Optiom, a specialty insurance MGA. Streamlining processes and facilitating teams through a pivotal growth period.

Posted 6/2/2026full-timeCalgary • 🇨🇦 CanadaJuniorMid-Level💰 CA$60,000 - CA$75,000 per yearWebsite

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Look at a cluttered backlog and start thinking about how to fix it
Bring structure where others bring chaos
Facilitate a release readiness conversation
Write a process map that a new team member can follow
Coordinate delivery across a growing specialty insurance MGA

Requirements

What you’ll need

2+ years of experience coordinating operational, support, or delivery work in a business or technology environment
Hands-on experience with work management tools such as Jira, Azure DevOps, ServiceNow, or a comparable platform
A track record of producing documentation that people actually use
Experience working across technical and non-technical teams to coordinate issues
Clear written communication skills
Sound judgment in triaging incoming work
A steady, organized approach to environments with changing priorities

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Employee Assistance Program (EAP)
Vacation: 3 weeks to start, increasing with tenure

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

clear written communicationorganizational skillssound judgmentability to coordinate across teamsability to manage changing priorities