OptiNizers

Human Resources

• Maintain and update employee records in UKG , including: New hires, Terminations, Compensation changes, Department transfers, Status and job changes
• Support payroll processes by ensuring employee data, deductions, pay updates, and payroll-related information are accurate and updated on time
• Process HRIS updates and review system data for accuracy, completeness, and consistency
• Assist with HR operations tasks such as: Reporting, Audits, Documentation, Employee data requests
• Coordinate with internal teams regarding payroll updates, employee record changes, and HR system-related questions
• Maintain organized HR records and help improve operational workflows when needed

HR Operations Specialist

Ecommerce

• Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary)
• Provide accurate updates regarding orders, shipping, returns, and product-related concerns
• Maintain a positive customer experience and ensure customer satisfaction
• Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop
• Assist in maintaining smooth day-to-day operations within the selling platforms
• Escalate urgent issues or recurring customer concerns when necessary
• Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests
• Assist in monitoring fulfillment-related concerns and ensuring timely resolution
• Communicate shipping or operational updates clearly to customers and the client
• Work closely with the client to support daily operational tasks and customer-related processes
• Assist with organizing information, tracking issues, and maintaining operational efficiency
• Support additional administrative or operational tasks as needed

E-Commerce and Operations Specialist

Supply Chain

• Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
• Provide Drivers with appropriate information to allow for a seamless delivery transaction
• Routing multiple routes in a timely fashion
• Ensuring emails and customer phone calls are responded to in a timely manner
• Monitor current schedule of delivery agents to ensure workload balance
• Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
• Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
• Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
• Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
• Handle high phone call and email volume
• Function in a fast-paced environment while managing a variety of moving parts
• Work within the appropriate level of independence, but serving as a team player

HR Operations Specialist

E-Commerce and Operations Specialist

Logistics Coordinator