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Sales and Marketing Specialist
OptiNizersRemote Sales & Marketing Specialist focused on driving sales, managing customer relationships, and assisting with marketing initiatives for an eCommerce business.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Sales, Customer Engagement, and CRM Management, with a strong focus on building customer relationships and providing exceptional service across multiple communication channels. Proficient in managing digital platforms and creating Standard Operating Procedures to enhance operational efficiency.
Highest-signal resume keywords
Sales ExperienceCRM ManagementCustomer ServiceCommunication SkillsProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesBusiness DevelopmentCustomer SuccessCRM ManagementStandard Operating Procedures
Soft Skills
Relationship BuildingOrganizational SkillsProactivityReliabilityMultitasking
Tools & Technologies
TikTok ShopInstagram Shop
Industry Keywords
Customer EngagementSales OperationsOutbound SalesCustomer InquiriesDigital Platforms
About the role
Key responsibilities & impact- Support daily sales operations, customer engagement, and marketing initiatives
- Manage and update customer information within the CRM system
- Conduct outbound follow-ups and sales outreach to potential and existing customers
- Assist customers throughout the sales process while identifying upselling opportunities
- Build strong customer relationships through professional and timely communication
- Respond to customer inquiries through phone, email, live chat, and other communication channels
- Handle product inquiries, returns, exchanges, and order-related concerns
- Provide exceptional customer service while maintaining a positive customer experience
- Help maintain website content and product information across digital platforms
- Assist in managing TikTok Shop and Instagram Shop activities
- Create and update Standard Operating Procedures (SOPs)
Requirements
What you’ll need- Proven experience in Sales, Business Development, or Customer Success
- Strong sales mindset with the ability to identify opportunities and close conversations
- Excellent verbal and written English communication skills
- Experience handling customer service across multiple communication channels
- Strong CRM management experience
- Highly organized, proactive, and reliable
- Ability to multitask in a fast-paced environment
- Comfortable learning new tools and technologies
- Strong problem-solving and relationship-building skills
Benefits
Comp & perks- Fully Remote
- Fast-paced, collaborative eCommerce environment
- Opportunity to contribute directly to business growth while expanding marketing and digital commerce skills