Optimal

Account Executive

• Oversee the full enterprise sales cycle with a strategic mindset - from identifying key market opportunities to closing out long-term engagements.
• Drive new business acquisition by securing high-value accounts and establishing a refined, repeatable framework for regional success.
• Lead the regional team to help support and expand the book of business.
• Lead multi-threaded engagements with long-term horizons, ensuring all internal and external stakeholders remain aligned throughout the journey.
• Facilitate high-level negotiations regarding pricing and contract terms, ensuring a seamless bridge between customer needs and our legal/security requirements.
• Maintain high standards of CRM hygiene to ensure data-driven decision-making and accurate regional forecasting.
• Serve as a key internal advisor, providing market feedback to help shape our future product roadmap and regional business development.
• Build deep, trusted relationships with C-level executives and senior stakeholders, acting as a strategic consultant across diverse business functions.

Enterprise Account Executive

Sales Development Rep

• Identify and contact potential clients through a variety of outreach methods including email, LinkedIn, and phone calls
• Qualify inbound leads and set meetings with Account Executives by applying BANT criteria
• Nurture leads and ensure timely follow-ups to move them through the sales pipeline
• Document and continuously improve our outbound and inbound sales motions, including outreach sequences, messaging frameworks, objection handling, and insights from call recordings
• Update and maintain accurate sales activity records in Salesforce or HubSpot
• Conduct research on potential customers and industry trends
• Work closely with Sales and Marketing teams to align strategies and share insights
• Consistently meet or exceed monthly and quarterly quotas for qualified opportunities and meetings completed
• Maintain a strong understanding of our products, services, and competitors to effectively communicate value to prospects

Sales Development Representative

Customer Support

• Collaborate with your regional team to execute account plans and support renewal and expansion opportunities
• Own the renewal process, including leading customer conversations, demos, and pricing discussions
• Partner with Solutions Consultants to support onboarding, training, and ongoing enablement
• Troubleshoot product issues and work with internal teams to resolve bugs, answer questions, and escalate feedback
• Keep systems like HubSpot and Intercom up to date
• Build strong knowledge of our platform and contribute to help resources and self-service content
• Monitor and manage customer support and recruitment needs in your region, ensuring timely responses and a great customer experience

Enterprise Account Executive

Sales Development Representative

Customer Experience Manager