OpenTable

Director

• Grow revenue and customer base through new sales acquisition and retention + growth of assigned accounts
• Develop and nurture a high-performing team of people leaders, account executives, and account managers that consistently meet or exceed sales goals
• Frequently spend time in the market, actively engaging in customer meetings and events alongside your team
• Develop and execute annual territory strategies and forecasts, including comprehensive sales and retention planning
• Maintain an expert level of understanding of all products and services that OpenTable offers
• Maintain clear communication lines and a sense of camaraderie for your team
• Represent OpenTable as a leader in the industry and to assigned accounts
• Build strong relationships with top customers and prospects and establish a standout personal brand in the market

District Director

Sales

• Grow revenue through new sales acquisition, installation, and retention of assigned accounts
• Provide leadership and vision for the dispersed Sales and Restaurant Services team in the regions through a hybrid phone/field sales model
• Direct management of District Managers / Directors who lead individual pre- and post-sales teams
• Own and improve the sales process and customer experience from pre-sale to post-sale in specified territories. Examine and improve key business processes through tech / data innovation that drives scalable growth. Source, vet and build business cases to implement technologies that will improve our understanding of the restaurant landscape
• Effectively handle performance across the team to hit goals for the regions and manage out poor performers
• Define characteristics of top performers for the organization. Identify, recruit, hire and train the team to build and retain a group of highly motivated, bold, and top performing Account Executives, Account Managers, and Sales Leaders
• Represent OpenTable as an industry leader and also to high value accounts as the final point of partner concern for resolution of conflicts, competitive threats, and changes to market strategy
• Provide guidance and cross-departmental coordination as sales leadership voice with key department heads including Product, Brand & Performance Marketing, Finance & Operations, Support, and Business Development
• Design, drive and present compelling strategic plans by developing goals, objectives and implementation plans. Run the regions as business units with P&L responsibility, with an understanding of top line and bottom line drivers
• Actively participate in executive decisions related to the team by providing thoughtful analysis and input related to pricing strategies, prioritization and delivery of corporate initiatives
• 30-50% travel is expected

Senior Director, Restaurant Sales and Services

Manager

• Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers, reinforcing OpenTable’s position as a trusted partner.
• Develop game changing and unique strategic offerings for standout restaurant partners that reflect their unique goals, voice, and vision.
• Represent OpenTable at industry events and roundtables, building brand visibility and staying closely connected to culinary culture and trends.
• Set the strategy and objectives for how the Key Accounts team can elevate OpenTable’s most prestigious restaurant partnerships.
• Lead high-impact programs that showcase chef talent and restaurant brands through innovative marketing, events, and strategic collaborations.
• Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery.
• Apply structured problem-solving and data-driven analysis to shape partnership strategies, identify new opportunities, and optimise programs.
• Orchestrate large-scale, cross-functional initiatives from concept through execution, collaborating with Marketing, Events, Partnerships, and Account Management.
• Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs across initiatives.
• Bring operational rigour to complex programs that you own—defining goals, ensuring clear workflows, driving clear communication alignment, and ensuring timely delivery with clear and measurable KPIs.
• Establish operational systems, frameworks, tooling, and/or processes that enable the team to scale, improve efficiency, and track impact over time.
• Create systems and tools to measure engagement, success metrics, and partnership impact.
• Build internal communication frameworks to keep teams aligned and informed on key account activity, goals, and outcomes.
• Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value.
• Represent OpenTable in high-level conversations, presenting with clarity and credibility to executive stakeholders and external partners.
• Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams as necessary
• Design and scale programs that build community among key accounts—such as mentorships, ambassador programs, and nonprofit/philanthropic partnerships.
• Foster a sense of shared identity and long-term value across the Key Accounts ecosystem.
• Contribute to OpenTable’s thought leadership by shaping how we show up in the broader hospitality space.

Senior Manager, Key Account Relations

• Serve as the strategic, operational, and creative leader for OpenTable’s Key Accounts initiatives focused on Chef Talent and Community
• Define and execute high-impact programs that elevate OpenTable’s most prestigious restaurant partners
• Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers
• Develop strategic offerings tailored to standout restaurant partners
• Represent OpenTable at industry events and roundtables
• Set strategy and objectives for the Key Accounts team to elevate prestigious restaurant partnerships
• Lead high-impact programs showcasing chef talent and restaurant brands through marketing, events, and strategic collaborations
• Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery
• Apply structured problem-solving and data-driven analysis to shape partnership strategies and optimise programs
• Orchestrate large-scale, cross-functional initiatives from concept through execution with Marketing, Events, Partnerships, and Account Management
• Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs
• Define goals, workflows, communication alignment, and KPIs for complex programs owned
• Establish operational systems, frameworks, tooling, and processes to enable team scaling and impact tracking
• Create systems and tools to measure engagement, success metrics, and partnership impact
• Build internal communication frameworks to keep teams aligned on key account activity and outcomes
• Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value
• Present with clarity and credibility to executive stakeholders and external partners
• Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams
• Design and scale programs that build community among key accounts, such as mentorships, ambassador programs, and nonprofit/philanthropic partnerships
• Foster a sense of shared identity and long-term value across the Key Accounts ecosystem
• Contribute to OpenTable’s thought leadership and shape how the company shows up in the broader hospitality space
• Report to the Director of Key Accounts
• Remote position with up to 30% domestic travel

• Serve as the strategic, operational, and creative leader for OpenTable’s Key Accounts initiatives focused on Chef Talent and Community; report to the Director of Key Accounts.
• Define and execute high-impact programs that elevate OpenTable’s most prestigious restaurant partners, driving measurable outcomes and shaping industry engagement.
• Cultivate strong relationships with leading chefs, restaurateurs, and industry influencers, reinforcing OpenTable’s position as a trusted partner.
• Develop strategic and unique offerings for standout restaurant partners reflecting their goals, voice, and vision.
• Represent OpenTable at industry events and roundtables to build brand visibility and stay connected to culinary culture and trends.
• Lead high-impact programs showcasing chef talent and restaurant brands through marketing, events, and strategic collaborations (e.g., Chase Sapphire Reserve Dining Collection, OpenTable Icons).
• Build and manage budgets and financial models to ensure efficient resource allocation and measurable value delivery.
• Apply structured problem-solving and data-driven analysis to shape partnership strategies, identify new opportunities, and optimize programs.
• Orchestrate large-scale cross-functional initiatives from concept through execution, collaborating with Marketing, Events, Partnerships, and Account Management.
• Translate strategic objectives into scalable operational plans, identifying risks, dependencies, and resource needs.
• Define goals, ensure clear workflows, drive communication alignment, and ensure timely delivery with measurable KPIs.
• Establish operational systems, frameworks, tooling, and processes to enable team scaling, efficiency, and impact tracking.
• Create systems and tools to measure engagement, success metrics, and partnership impact.
• Build internal communication frameworks to keep teams aligned on key account activity, goals, and outcomes.
• Act as a strategic advocate for key accounts, aligning internal and external stakeholders to deliver shared value.
• Engage with partners and prospects pre-sale to drive win rates in cooperation with account teams.
• Design and scale programs that build community among key accounts, including mentorships, ambassador programs, and nonprofit/philanthropic partnerships.
• Contribute to OpenTable’s thought leadership and represent the company in high-level conversations with executive stakeholders and external partners.

People Operations

• Scale global HR operational infrastructure and oversee end-to-end strategy for compensation, benefits, operations, immigration, and systems programs
• Lead a team responsible for service delivery, systems administration, and rewards execution
• Serve as a trusted partner to Legal, Finance, Payroll, IT, and the OpenTable executive team
• Design, implement, and evolve a scalable shared services operational model that centralizes HR operations processes while ensuring global consistency, compliance, and a high quality employee experience
• Lead HR Systems strategy across the employee lifecycle (e.g., onboarding, job changes, offboarding) to drive efficiency and compliance
• Oversee execution of mid-year and year-end compensation cycles and compensation forecasting/budgeting in close partnership with Finance and senior leadership
• Craft and fine tune global benefits programs that align with business goals and drive employee retention

Director, People Operations

Sales Development Rep

• Conduct outbound prospecting activities, including cold calling, emailing, and social media outreach, to identify and engage potential restaurant clients
• Educate prospects about OpenTable's products, services, and features, highlighting the value they bring to restaurant operations and customer experiences
• Qualify leads by assessing their needs, budget, and fit with OpenTable's offerings, ensuring that only qualified prospects are passed on to the Account Executives
• Build and maintain strong relationships with restaurant owners, managers, and decision-makers, fostering trust and credibility as a knowledgeable resource
• Collaborate with Account Executives to strategize on target accounts, share insights, and align efforts for successful conversions
• Use customer relationship management software (i.e Salesforce) to track prospect activity, update information, and maintain accurate records of interactions and opportunities
• Stay informed about industry trends, competitive landscape, and restaurant market conditions to identify new opportunities and challenges
• Attend sales meetings, training sessions, and professional development activities to enhance product knowledge, sales skills, and industry expertise

Sales Development Representative

• Scale global HR operational infrastructure, overseeing compensation, benefits, operations, immigration, and systems programs
• Lead a team responsible for service delivery, systems administration, and rewards execution
• Serve as a trusted partner to Legal, Finance, Payroll, IT, and the OpenTable executive team
• Design, implement, and evolve a scalable shared services operational model that centralizes HR operations processes while ensuring global consistency, compliance, and a high quality employee experience
• Lead HR Systems strategy across the employee lifecycle (onboarding, job changes, offboarding) to drive efficiency and compliance
• Oversee execution of mid-year and year-end compensation cycles and compensation forecasting/budgeting in close partnership with Finance and senior leadership
• Craft and fine tune global benefits programs that align with business goals and drive employee retention

Bookkeeper

• Report to OpenTable’s Senior Manager, Global Payroll and foster a culture of excellence and collaboration
• Ensure payroll is paid in a timely and accurate manner for multiple countries and frequencies
• Directly support (or provide backup for) payroll processing operations for multiple countries including US, Mexico, Canada, UK, Australia, India, Germany, France, Ireland, Lithuania, Switzerland, Singapore
• Calculate and report tax liabilities and perform periodic, quarterly, annual, and ad hoc balancing; validate payroll tax reporting and year-end forms
• Ensure full compliance with payroll-related matters and reporting requirements, collaborating with HR, Accounting, Finance Operations, Tax and Legal
• Investigate and resolve payroll-related queries and issues (vendor, compliance, reporting/accounting)
• Work with HR Operations to ensure payroll data integrations run smoothly and suggest enhancements and solutions
• Support projects, process improvements, and payroll audits
• Manage payroll service provider relationships
• Assist in creating payroll SOPs and calendars to document processes and meet deadlines

Payroll Specialist

Product Designer

• Lead the product design and research function at OpenTable to shape visual identity and define design strategy across marketplace & SaaS offerings.
• Define, evangelize and implement a design vision and strategy that aligns with company business objectives.
• Oversee end-to-end design process ensuring high standards of quality, consistency and aesthetics across in-product experiences and partner with marketing and brand teams for consistent visual experiences.
• Forge strong relationships with leaders across product, engineering, marketing, sales, brand and partnerships to ship impactful, high quality products.
• Champion a customer centric, data driven and market aware approach that implements research and data.
• Lead, mentor and inspire a diverse team of designers and research ops across multiple product verticals and cultivate a culture of innovation, customer centricity and collaboration.
• Invest in upleveling design craft and manage design delivery in a timely manner.

Vice President, Product Design and Research

• This is a hybrid role requiring working from the San Francisco office 2x/week.
• Craft the Vision: Define, evangelize and implement a design vision and strategy that articulates OpenTable’s product vision and aligns with our company’s business objectives.
• Exceptional Execution: Oversee the end-to-end design process - ensuring high standards of quality, consistency and aesthetics across all in-product experiences in a timely manner. Partner with and influence marketing and brand teams to ensure consistent and market-leading visual experiences across all digital touchpoints.
• Cross-functional Collaboration: Forge strong relationships with leaders across product, engineering, marketing, sales, brand and partnerships to ship impactful, high quality products.
• Champion the customer: Champion a customer centric, data driven and market aware approach that implements research and data.
• Mentorship and Management: Lead, mentor and inspire a diverse team of designers and research ops across multiple product verticals. Cultivate a culture of innovation, customer centricity and collaboration within the organization. Invest in upleveling design craft.

Customer Support

• Oversee the QA, CX, WFM, Reporting, and Training functions — ensuring alignment, collaboration, and measurable impact on frontline performance.
• Build robust programs to measure and improve quality, voice of customer, and overall customer experience; translate insights into tangible operational improvements.
• Partner with Product, Engineering, and Operations to design, test, and scale AI solutions that enhance efficiency and service quality.
• Ensure effective staffing, scheduling, and forecasting that balance operational efficiency with customer experience.
• Oversee the design and delivery of reporting dashboards, enabling data-driven decision-making across Support.
• Partner with Training to design upskilling initiatives that prepare agents and leaders for evolving customer needs.
• Act as a thought partner to senior leadership, bringing enablement insights into broader support and company strategy.
• Develop, coach, and inspire your team, promoting accountability, innovation, and continuous improvement.

Customer Support Senior Manager – Operations & Enablement

• This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.
• You’ll work with a global team of product managers, product & brand designers, engineers and data scientists, to define our strategy and drive the future of OpenTable’s diner experience.
• Build impactful user experiences that delight customers and drive our business forward, evolve, and develop new experiences while balancing the needs of our diners, restaurants, and the business.
• Collaborate with other designers while navigating the full range of a product designer’s work—from research to high-fidelity designs.
• Learn more about how we work at opentable.design.
• Please apply if: you put people at the center of everything you do, you are proactive about learning emerging AI tools in design and product development, you are a systems thinker, you have extensive experience designing for web and mobile, you have a portfolio that demonstrates leadership across platforms.

Senior Product Designer – Diner Engagement

Account Executive

• OpenTable is looking for an Associate Account Executive who can bring new restaurants onto the OpenTable dining network
• This individual will lead with a consultative sales approach within a revenue pod, and act as an expert in OpenTable’s product and features
• Under the direction of more senior sales leadership, the Associate Account Executive will handle their own book of business/territory across multiple markets
• They will run business meetings with restaurant owners and operators, and close deals based on varying needs
• In this role, you will:
• Target, identify and sell OpenTable products to restaurants within an assigned territory that spans multiple geographic markets within the United States
• Conduct outbound prospecting activities, including cold calling, emailing, and social media outreach, to identify and engage potential restaurant clients.
• Cultivate and build upon existing relationships with restaurants and serve as a trusted advisor to your territory’s client base
• Educate prospects about OpenTable's products, services, and features, highlighting the value they bring to restaurant operations and customer experiences
• Stay informed about industry trends, competitive landscape, and restaurant market conditions to identify new opportunities and challenges
• Challenge customers to think differently about their business
• Strategically overcome objections and competition
• Generate business plans to define your selling strategies and tactics
• Consistently over-achieve monthly and quarterly acquisition and revenue targets
• Use Salesforce to run your territory, stay organized, forecast sales activity, and process contracts
• Travel 5 - 10% in the role
• Must be proficient in Google Suite