OpenTable

Account Executive

• Prospect, target, and acquire new restaurant partners across Washington
• Build and maintain trusted advisor relationships with restaurateurs
• Drive revenue through thoughtful discovery and solution-based selling
• Deliver customized in-person and virtual product demos
• Educate operators on industry trends and operational best practices
• Help restaurants rethink how they attract, manage, and retain guests
• Develop and execute a strategic territory plan with accurate forecasting
• Address objections and compete effectively in head-to-head sales cycles
• Create business plans outlining selling strategies and tactics
• Consistently exceed monthly and quarterly acquisition and revenue targets
• Share market feedback to influence product and marketing direction
• Manage pipeline, forecasting, and contracts in Salesforce
• Stay current on product updates and technology changes

Onboarding Specialist

• Enthusiastically contact our restaurants and guide them through the onboarding process
• Work with our restaurant partners to configure the OpenTable system to their needs
• Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
• Provide administrative and coordinator functions related to Global Onboarding program including scheduling training activities, content collection, and software implementations
• Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
• Work with internal partners to help develop and refine the Onboarding program
• Effectively handle a queue of restaurants to reduce time-to-onboarding
• Communicate status of tasks and the backlog to peers and a broader community
• Works closely with OpenTable's Sales, Customer Success, Customer Support and Billing teams to eliminate customer pain points.

Backend Engineer

• Participate in technical and architectural decisions and implementations
• Ensure our platforms are scalable, highly available, reliable and have a high performance, especially under peak traffic spikes.
• Responsible for the restaurant onboarding process, including onboarding, activation, and sales integration services.
• Own both the front-end (FE) and back-end (BE) services for onboarding and activations.
• Key member of a multi-functional team that builds and designs OpenTable’s identity and access platform for restaurants globally
• Deliver world-class tooling for OpenTable’s most important groups and enterprise customers.
• Passionate about building small, independent product development teams – product managers, designers and engineers working together and empowered to make their own decisions.

Engineer II, Backend

Engineering Manager

• Partner with Product Management, Design, and other Engineering teams.
• Empower the team to execute with high performance by using your experience along with your technical and collaboration skills.
• Own the architecture of the products that you own.
• Deliver on the product roadmap and maintain a healthy codebase.
• Provide servant leadership, give mentorship and tools to make decisions independently that lead to positive outcomes.
• Build a culture of trust and teamwork.
• Strengthen the team's capabilities through the professional development of the current engineers and hiring.
• Take ownership and thrive with autonomy.

Product Designer

• Design the core experiences that restaurants, partners, and internal teams use to connect to OpenTable — from onboarding, reporting, security, to APIs and partner tools.
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver practical, high‑quality solutions that scale.
• Champion product concepts that expertly balance customer needs with critical business goals.
• Become an expert in restaurants’ needs by planning and facilitating research with restaurant owners and staff; turning findings into actionable design direction.

Senior Product Designer, Restaurant Platform

• OpenTable is looking for a Senior Software Engineer to join the Payments Platform team to help deliver a robust and secure Payments Platform.
• You will also be building world-class payments solutions for our restaurants.
• This is a hands-on technical role with a dash of leadership and strategy.
• You'll be a key member of a multi-functional team that builds and designs OpenTable’s Payments platform for restaurants globally.
• As a Senior Software Engineer, you will be responsible for technical and architectural decisions to ensure our platforms are scalable, highly available, reliable and have a high performance, especially under peak traffic spikes.

Senior Engineer, Backend

Technical Program Manager

• Partner with product and engineering leaders to establish program planning, proactively manage risks, set clear objectives, and ensure strategic goals are met.
• Lead transformation initiatives, ensuring successful program delivery.
• Develop strategic roadmaps for partner programs, aligning cross-functional teams towards common goals.
• Foster engineering excellence, advocating for reliable software systems and enhanced developer productivity.
• Engage with partners across Software Engineering, Platform Infrastructure, Quality, and Infosec to craft solutions that strengthen OpenTable's software quality.
• Lead and collaborate across the different levels of product development, sales, marketing, and support, ensuring clear communication and alignment among all teams.

Senior Technical Program Manager

• Identify, target, and develop a list of potential enterprise clients in your assigned territory.
• Build and maintain relationships with key decision-makers, including C-level executives.
• Collaborate with marketing on account-based marketing strategies to drive demand.
• Prospect new business opportunities and maintain a healthy sales pipeline through Salesforce CRM.
• Manage a complex sales cycle that involves multiple stakeholders and decision-makers.
• Conduct in-depth research and discovery to understand each client’s business needs.
• Lead product demonstrations and present customized solutions to prospective clients.
• Negotiate and close contracts with enterprise clients, including multi-location chains and large restaurant groups.
• Maintain strong, consultative relationships with restaurant and hospitality executives.
• Act as a trusted advisor to clients, guiding them on how OpenTable can enhance their operations and guest experiences.
• Collaborate with internal teams to ensure successful client onboarding and account expansion.
• Represent OpenTable at industry conferences, trade shows, and networking events to expand the enterprise client base.
• Stay informed of industry trends and restaurant group dynamics to provide insightful recommendations to clients.

Enterprise Account Executive

Customer Support

• Lead strategic initiatives to enhance customer experience by integrating insights from various data sources, including LevelAI, to identify customer trends and preferences
• Challenge existing processes and procedures to drive improvements and make strategic recommendations for process enhancements
• Build and develop a high-performing team from scratch, fostering a culture of innovation, empowerment, and continuous improvement
• Utilize LevelAI for deep analysis of customer interaction data, enabling a data-driven approach to understanding and enhancing customer satisfaction
• Ensure the highest standards of customer experience are consistently met through audits and inspections across customer touchpoints
• Set clear team goals and priorities, using insights derived from advanced analytics to guide strategic projects aimed at improving customer experience outcomes
• Oversee the integration of AI tools to maximize insights into customer behavior and operational efficiency within the team
• Provide training and guidance on best practices in CX assurance, content quality, and leveraging technology for system optimization
• Review customer feedback and analytics to identify opportunities for enhancing the customer journey and translating complex data into actionable strategies
• Cultivate a team culture that values innovation, continuous learning, and mutual support, emphasizing the importance of data and technology in achieving high performance and collaboration
• Other duties as required

Customer Experience Supervisor – Senior

Brand Manager

• Shape and evolve how OpenTable positions and humanizes its brand for restaurant partners, translating brand strategy into clear, authentic storytelling.
• Support executive social media presence through content coordination, posting, and audience engagement.
• Assist with executive on-site event support, including logistics coordination and real-time assistance during events.
• Develop and guide restaurant-first narratives across multiple channels, including the CEO’s social media presence, @OpenTableForRestaurants, events, and email.
• Support and assist in the development and execution of B2B brand campaigns, ensuring alignment with overall brand strategy and restaurant needs.
• Own and support select industry and hospitality events as strategic brand moments, helping turn in-person experiences into scalable brand and content opportunities.
• Manage and support chef, restaurateur, and industry talent relationships, identifying opportunities to thoughtfully integrate credible voices into campaigns and storytelling.
• Partner with PR, Brand, Content, Social, and Creative teams to productionalize experiential and industry-led content for distribution across B2B and B2C channels.
• Track and synthesize performance and qualitative feedback to inform brand positioning, campaigns, and storytelling efforts.

Marketing Specialist, Brand Strategy

Account Manager

• Support account managers to build upon existing high-level relationships
• Serve as a liaison between the client(s) and appropriate company departments
• Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients.
• Support in providing customized product and operational presentations to existing customers.
• Encourage customers to think differently about their business in ways that will help both parties achieve success.
• Educate restaurants about trends in the industry and offer unique insight.
• Provide partners with data and reports to better run their operations
• Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned.
• Provide follow-up with customers to ensure customer satisfaction.
• Maintain communication records & prepare productivity reports as required.
• Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
• Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts.
• Leverage skills and client experience to continually evolve account management approaches and processes.
• Support the Enterprise sales and operations teams as needed

Associate Account Manager – Enterprise

Call Center Representative

• Build and lead a team of Real Time Specialist and Workforce Schedulers globally
• Serve as a subject matter expert for contact center systems and tools including but not limited to: Telephony, Workforce Management and CRM systems
• Participates in planning for off-line activities to support operations needs including training and meetings
• Monitor staffing levels to ensure consistent achievement of daily service levels and performance metrics by actively managing real-time activities. Consistently debrief on days of underachievement and implement opportunities for improving workflow processes
• Communicate and interact effectively with operations and leadership to provide information in a timely manner
• Monitor, coach, train, and provide constructive feedback to employees. Administer corrective or disciplinary action when appropriate and create personalized action plans for improvement
• Create, maintain, and ensure departmental policies and procedures are documented, communicated, and well organized
• Serve as the owner of Outage Management for Support globally
• Manage special projects as assigned by Leader

Contact Center Workforce & Scheduling Supervisor

DevOps Engineer

• The Site Reliability Engineer II supports OpenTable’s development and production container infrastructure.
• Work with multiple engineering teams across the globe as an SME for Kubernetes and other technologies.
• Participate in high-impact projects, support team priorities, and help foster good communication with stakeholders.
• Help build greenfield projects, mitigate infrastructure incidents, and participate in on-call rotation.
• Maximum low-level exposure and experience in a self-hosted data center environment.

Site Reliability Engineer II

Program Manager

• Lead projects and workflows end-to-end to deliver high quality localisation for a variety of business functions and content streams
• Ensure localization requests are delivered on time and to quality standards
• Facilitate kickoff and debrief meetings if vital for larger projects
• Coordinate quality checks on delivered translations
• Supervise tools and workflows, report issues and drive improvements based on user feedback
• Identify and build tickets for localization issues, follow up on reported issues
• Coordinate LQA and support other quality-focused initiatives
• Respond to translators’ questions about specific projects
• Support the launch of new features or locales
• Update documentation on localization processes and ensure information is always complete and up to date
• Analyse current problems in workflows and tools, provide recommendations and implement scalable solutions

Account Executive

Onboarding Specialist

Engineer II, Backend

Engineering Manager

Senior Product Designer, Restaurant Platform

Senior Engineer, Backend

Senior Technical Program Manager

Enterprise Account Executive

Customer Experience Supervisor – Senior

Marketing Specialist, Brand Strategy

Marketing Specialist, Brand Strategy

Associate Account Manager – Enterprise

Contact Center Workforce & Scheduling Supervisor

Site Reliability Engineer II

Localization Program Manager