Account Manager, Hotels, EMEA

OpenTable

Account Manager managing core hotel portfolio in EMEA region at OpenTable. Supporting clients with hospitality technology solutions and ensuring customer success.

Posted 7/1/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €45,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

Requirements

What you’ll need

German Speaking to a business level proficiency
5+ years of Account Management or equivalent experience.
Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
Outstanding negotiating and communication skills.
An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

Benefits

Comp & perks

Generous paid vacation + time off for your birthday
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Outstanding Communication SkillsAbility to Work Under PressureMulti-Priority Management