Account Manager – Hotels, EMEA

OpenTable

Account Manager responsible for managing hotel partnerships in the EMEA region at OpenTable. Collaborating with clients and internal teams to enhance operational success and performance.

Posted 7/1/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
Act as the 'Voice of the Customer' by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

Requirements

What you’ll need

German Speaking to a business level proficiency
5+ years of Account Management or equivalent experience.
Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
Outstanding negotiating and communication skills.
An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

Benefits

Comp & perks

Work from (almost) anywhere for up to 20 days per year
Generous paid parental leave, vacation & time off for your birthday
Private health & dental insurance
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts inc. Bike2Work, Season ticket loan
Employee Resource Groups
Income protection and life assurance
Employee Assistance Program - including 24/7 GP & free legal advice
Pension plan contributions
Discounted gym membership
Social events & Thursday happy hours
Free lunch 2 days per week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data-Driven Decision MakingTable Management PlatformsOnline Marketing ToolsKPI ReportingOperational Excellence

Soft Skills

Outstanding Communication SkillsAbility to Work Under PressureMulti-Priority ManagementCustomer Advocacy