OpenAI

Solutions Engineer

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.
• Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.
• Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.

Solutions Engineer, Education

• Deliver an exceptional pre-sales customer experience for large Retail prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

Solutions Engineer, Retail

• Deliver an exceptional pre-sales customer experience for large Financial Services prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging OpenAI’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

Solutions Engineer, Financial Services

QA Engineer

• In this role, you’ll be responsible for defining product quality and reliability targets and driving initiatives to ensure product success from concept to launch.
• Lead and develop the overall product quality and reliability strategy and process for next-gen AI hardware system development, you will have the opportunity to work with a wide range of stakeholders, from design engineering and operations teams, TPMs and external industry vendors and partners to ensure that all products are developed and delivered on time and to the highest quality standards.
• Lead the team to establish NPI product quality control process, define reliability qualification strategy, define clear milestones and deliverables, drive internal process improvements across multiple teams and functions.
• Drive the design and execution of comprehensive quality and reliability assurance plans, testing protocols, and validation processes to ensure all hardware systems meet stringent performance, reliability and compliance standards.
• Champion the use of advanced data analytics and statistical methods for analysis and monitoring of key quality metrics (e.g., yield, defect rates, MTBF) to monitor performance, predict potential failures, and guide product improvements.
• Lead failure analysis, root cause identification, and corrective actions for system failures in both development and operational environments.
• Collaborate with suppliers to ensure that all sub-components meet quality standards and performance specifications.
• Visit vendors' facilities and review their manufacturing environment to assess and improve their procedures.
• Lead component supplier and JDM/CM quality control audits and performance reviews to ensure component and system reliability.
• Own overall product quality process development of the hardware product. This includes the PCB, PCBA, cabling and connector, chassis, rack, power, and cooling components, subsystems spanning internal and external development work through successful deployment into the infrastructure and support of production workloads at scale.
• Develop and manage overall product quality requirements, scope, schedules, and deliverables with engineering teams, TPMs, partners and key stakeholders.
• Communicate effectively with cross-functional teams to ensure successful execution of programs.
• Utilize problem-solving skills to resolve issues and overcome obstacles, perform risk assessment, risk mitigation and change management on projects.
• Manage multiple projects simultaneously.
• Monitor project progress and ensure deadlines and standards are met.

Product Quality Engineer

Content Marketing Manager

• Design and deliver training & enablement
• Lead hands-on trainings and workshops to help government users get confident with ChatGPT.
• Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.
• Help smaller government customers get onboard and drive their practical use of ChatGPT.
• Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.
• Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.
• You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.
• You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.
• Be a point of escalation for customers having issues and getting them the support they need.
• Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.
• Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.
• Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.
• Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.
• Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.
• Own government-specific content and messaging
• Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging. Constantly creating new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple.
• Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.
• Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed.
• Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments.
• Create standout events and experiences
• Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.
• Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.
• Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission.
• Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression.
• Champion adoption through inspiration
• Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT.
• Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact.
• Be a master at amplifying others — making customers and colleagues the heroes of the story.
• Create and maintain the customer impact story repository, and feed impact stories through the OAI, including updating core materials with inspirational examples.
• Record and help customers, colleagues, and OAI leaders record multi-media content including videos, podcast, and other recordings.
• Operate with a systems mindset
• Build repeatable, scalable processes for content creation, community engagement, and training delivery.
• Track engagement and adoption signals to understand what’s working and where to iterate.
• Use tools and automation (including ChatGPT itself) to move fast without losing quality.
• Systematize the creation of new feature content as well as updates across newsletters, emails, community site, Academy, customer trainings and all content.

AI Adoption, Content & Community Manager

Artificial Intelligence

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization, this includes setting up, configuring and running API instances of our products.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them.
• Train, educate and enable ChatGPT users to drive adoption and value.
• Create and show customers how to make custom GPT’s, Agents, Connectors and use all of the features and capabilities of our tools.
• Design and lead hands-on activities like workshops, hackathons, and training sessions across varied audiences, from executives to front-line staff.
• Create content, playbooks, guides, reports, demos and other collateral to help customers understand and master the features of our tools.
• Provide updates and product launches and feature roll-outs of new tool capabilities.
• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
• Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success.
• Closely monitor, analyze and drive activation, DAU, WAU, MAU.
• Balance a blend of large and small customer accounts, providing each with the support that meets their needs.
• Work with government technical teams to connect, configure, and deploy OpenAI technology from OSS, API, and Enterprise tools.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning.
• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities.
• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.
• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes.
• Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.
• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
• Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business.
• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
• Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions.
• Codify best practices, playbooks, guides, and FAQs specifically tailored to government customers based on interactions with public sector stakeholders.
• Gather and relay public sector customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
• Manage and contribute to the ChatGPT Gov Community site by keeping content, resources, and discussions up to date and by providing thought-leadership.

AI Success Engineer – Government

Operations

• Drive operating cadences for the Government and Edu businesses (e.g. forecasting, pipeline review, top accounts review, monthly / quarterly business reviews) and conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization
• Collaborate with GTM leadership and cross-functional stakeholders to develop go-to market strategy and resource plans
• Design and manage territory allocation to optimize Government and Edu team performance; Collaborate closely with the GTM leadership to ensure alignment with overall business objectives and provide data-driven recommendations for territory adjustments.
• Lead strategic projects to improve efficiency and effectiveness across the revenue organization.
• Partner closely with technical teams to implement processes systematically.
• Work closely with the data team to ensure data accuracy and availability for revenue-related activities.

Sales Strategy & Operations – Government and Education

Account Executive

• Manage ~five key accounts, developing and executing strategies for a comprehensive account plan
• Lead our enterprise customers’ journeys from ideation to successful deployment
• Partner with solutions and research engineering to build and execute complex customer programs and projects
• Own a consumption revenue target
• Manage consumption revenue forecasts
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
• Support the recruitment and onboarding of other teammates
• Support the development of company culture

Account Director, Digital Native, Large Enterprise

Full-stack Engineer

• Build and ship new iOS features that expand the boundaries of AI-powered mobile applications.
• Drive improvements in app performance, architecture, test coverage, tooling, and reliability.
• Collaborate with Product, Design, Research, and other Engineering teams to enhance user delight.
• Own components end-to-end — design, implementation, testing, launch, and iteration.
• Integrate with backend and AI systems to deliver seamless mobile experiences.

iOS Software Engineer

Android Engineer

• Design and develop new features and capabilities for ChatGPT’s Android app.
• Establish strong engineering standards for performance, reliability, and code quality.
• Collaborate with cross-functional partners to craft experiences that resonate with users.
• Shape technical decisions and define long-term architecture for mobile platforms.
• Mentor and influence peers through code reviews and shared ownership.

Android Engineer, ChatGPT Engineering

Security Engineer

• Build out, administer, and continuously improve the enterprise visitor management program across all offices, ensuring a secure, compliant, and consistent visitor experience.
• Serve as the subject-matter expert for security system configuration, access control policies, and visitor workflows.
• Develop, document, and enforce standard operating procedures (SOPs) for badging, visitor access, system changes, and incident response.
• Work closely with HR, People Operations, and Onboarding teams to ensure new hires, transfers, and terminations are reflected accurately and on time in physical access and identity systems.
• Configure, administer, and maintain access control, video surveillance, intercom, and intrusion detection systems across a global office footprint.
• Own badge lifecycle management including creation, activation, modification, suspension, and revocation for employees, contractors, and visitors.
• Maintain integrations between physical security platforms and HRIS, identity management, and visitor management systems to ensure automated and auditable access provisioning.
• Perform regular system health checks, audits, and preventative maintenance to ensure optimal availability, data integrity, and compliance.
• Respond to and resolve security system incidents and technical issues in a timely manner, including off-hours and on-call support when required.
• Act as a specialist on preventative maintenance for security infrastructure, ensuring on-time and accurate security patching and updates according to standard operating procedures.
• Manage vendor relationships to ensure quality of their deliverables.
• Coordinate with site management teams to interface with internal and third-party auditors in order to fulfill audit requirements.

Physical Security Systems Administrator

• Define and implement the company’s tax policy strategy to align with global business objectives and regulatory developments.
• Translate emerging policy developments in the form of Regulations and Written Guidance (Rev. Procs. Rev. Rul. etc) into practical guidance and help shape the company's long-term tax strategy by connecting technical rules with real-world implementation.
• Represent the company in discussions with policymakers (Congress, the Treasury Department), regulators, and multilateral institutions (e.g., OECD, G20, IMF) to help shape frameworks for the digital and AI economy, including Pillar 1, Pillar 2, and digital services taxes.
• Partner with the Global Affairs and Legal groups as a technical tax resource.
• Play an active role in cross-border tax planning and controversy matters, including support for licensing structures, operational expansions, and internal reorganizations.
• Apply advanced technical expertise in areas such as FDDEI, NCTI, foreign tax credits, income characterization and sourcing, and the application of CAMT, BEAT, and NOL limitations. Advise on complex transactions and intercompany arrangements to ensure tax outcomes are sustainable, audit-ready, and aligned with commercial and policy objectives.
• Partner with Finance, Legal, Product, and Policy teams to integrate tax considerations into strategic initiatives such as new market entry, M&A, and global structuring.

Head of Tax Policy, Strategic Projects

Engineering Manager

• Manage and build out a diverse team of high performing full-stack engineers.
• Build an API product that developers love to use.
• Set technical direction for building robust and scalable API products for end developers.
• Collaborate closely with a broad set of stakeholders, including product, design, go-to-market, and other engineering teams.
• Coach and nurture engineers to accelerate their growth and learning.

Engineering Manager, API Experience

Recruitment

• Lead, mentor, and develop a team of GTM recruiters, fostering a culture of excellence and innovation.
• Collaborate with GTM leaders, HR Business Partners, and senior leadership to align hiring strategies with organizational priorities globally.
• Implement and optimize scalable recruiting processes to achieve quarterly and annual hiring targets.
• Identify and resolve bottlenecks in the recruitment process to ensure a seamless candidate experience.
• Track, analyze, and report on recruitment metrics to inform decision-making and demonstrate hiring effectiveness.
• Manage a limited number of high-impact requisitions, focusing on strategic GTM leadership hires.

Recruiting Manager – Go To Market, Sales

• Build strong connections within the immediate team and across other departments, becoming a trusted partner to leaders. This includes an understanding of team dynamics, priorities, and stakeholders, facilitating seamless coordination on high-stakes projects.
• Excel in sharing information clearly and efficiently, adapting communication styles for a broad range of audiences.
• Balance the calendars and priorities of multiple leaders, demonstrating prioritization skills and agility in adapting to shifts in priorities, while maintaining accuracy and meeting deadlines.
• Operate with discretion and independence, proactively optimizing processes and flagging risks, while ensuring sensitive information is handled with care.