GRC Program Manager, Product and Customer Trust

OpenAI

GRC Program Manager helping OpenAI scale its Governance, Risk, and Compliance function. Partnering with cross-functional teams to ensure security and compliance for product launches.

Posted 6/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $216,000 - $252,000 per yearWebsite

About the role

Key responsibilities & impact

Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review.
Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support.
Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes.
Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled.
Ensure external security and compliance claims are supported by internal processes and controls.
Ensure product launches support our external security and compliance narrative; scale launch reviews to ensure GRC is not a bottleneck.
Develop data handling guidance as needed to provide product teams a paved path consistent with our external commitments.
Use automation and AI-native workflows across internal and external tooling, Codex, and related systems to improve speed and consistency.
Turn recurring customer discovery into reusable content, product feedback, evidence improvements, and control-gap signals.

Requirements

What you’ll need

Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment.
Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives.
Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally.
Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows.
Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security.

Benefits

Comp & perks

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

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Hard Skills & Tools

product assuranceproduct launch reviewsecurity compliancecustomer trustautomationdata handling guidancemetricscontent systemsAI-native workflowsGRC

Soft Skills

written communicationjudgmentcollaborationtranslating technical conceptsbuilding scalable modelscustomer-facing narrativesquality reviewstrategic supportproblem-solvingfeedback incorporation