Senior Manager, Customer Experience
ActiveCampaign
Account Director, Digital Native
OpenAI
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $220,000 - $290,000 per year
Job Level
Lead
About the role
- Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
- Support customer accounts from initial engagement to successful deployment and through to renewal
- Partner with solutions and research engineering to build and execute complex customer programs and projects
- Own a revenue target and manage revenue forecasts
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders
- Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates and the development of company culture
- Drive opportunities through the entire sales cycle, from pipeline generation to closure, working with researchers, engineers, and solution strategists to help customers evolve their industry with AI
Requirements
- 9+ years selling and renewing platform-as-a-service and/or software-as-a-service
- Designing and executing complex deal strategies
- Supporting the growth of fast-growing, high-performance companies
- Working directly with c-level executives
- Communicating technical concepts to customers and internal stakeholders
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
- Ability to manage a portfolio of customer accounts and develop comprehensive account plans
- Experience owning revenue targets and managing revenue forecasts
- Ability to partner with solutions and research engineering to build and execute complex customer programs
- Willingness and ability to work from our US office three days per week (hybrid in New York City)
- May require immigration or visa sponsorship; employer may provide immigration and sponsorship support based on circumstances
