Customer Support

• Own strategic direction for customer experience managers and translate company OKRs into tactical execution plans
• Recruit, coach, and mentor Support Managers and specialists; foster high-performance culture and develop leaders
• Lead integration of AI-driven solutions into support workflows for case deflection, agent assistance, and predictive support
• Analyze performance data to identify friction and implement process improvements for global scale and efficiency
• Partner cross-functionally with Support Operations, Enablement, Customer Success, Engineering, and Sales to advocate for customer needs
• Act as primary escalation point for complex customer issues within the region and interface directly with key customers

Senior Manager, Customer Experience

CRC 32,000,000 - CRC 44,000,000 per year

Senior Manager, Customer Experience

Customer Support Specialist I

Collection Support Representative

Customer Support Specialist

Operations Support Specialist

Sales Support Representative