Ontic

Customer Success Manager

• Own the renewal process end-to-end, ensuring renewal targets are met and exceeded across a portfolio of Enterprise accounts
• Drive expansion strategy by identifying upsell and cross-sell opportunities through regular client engagement, usage insights, and business alignment
• Lead, coach, and scale a team of Client Success Managers focused on adoption, outcomes, and commercial impact
• Develop account health frameworks and success plans that tie Ontic’s value to measurable business results for each client
• Develop CSM capabilities through regular coaching, pipeline reviews, renewal strategy sessions, and performance feedback
• Forecast and report on key metrics, including NRR, GRR, renewal pipeline, and expansion revenue, ensuring visibility across leadership
• Create a team culture of accountability, empathy, and client advocacy
• Act as a strategic advisor to clients, engaging at the executive level to build trust and align on long-term goals
• Champion the voice of the customer, surfacing insights to influence product, services, and GTM strategy
• Partner with Sales and RevOps to ensure alignment in account planning, renewal forecasting, and opportunity management
• Continuously optimize Client Success programs, tooling, and processes to scale effectively as Ontic grows
• Guide the development of success plans that align client goals with product value realization

Director of Client Success

• Drive strong platform adoption by aligning Ontic capabilities to customer security objectives and operational workflows
• Proactively track customer health, usage, and outcomes, intervening early to mitigate risk
• Deliver value-based conversations, including enablement sessions and executive business reviews
• Own renewal forecasting and execution for your book of business, carrying a renewal and upsell target
• Lead renewal conversations, negotiations, and contract execution in partnership with Sales
• Identify, qualify, and progress expansion opportunities across additional Ontic products and services
• Act as a strategic advisor to customers, helping them maximize ROI while positioning new solutions that support their evolving needs
• Serve as the voice of the customer internally, influencing product direction, services strategy, and go-to-market priorities
• Maintain accurate forecasting, account plans, and activity tracking in Salesforce
• Partner cross-functionally with Sales, Support, Product, and Services to resolve challenges and drive outcomes
• Contribute to scaling the Client Success function through process improvement and tooling (SFDC, Pendo, Jira, Domo, etc.)

Specialized Success Manager

Chief Marketing Officer

• Develop and execute go-to-market strategies to grow pipeline within US public sector (primarily Federal).
• Collaborate closely with federal and partnership sales leaders to identify market opportunities, shape messaging, and align marketing initiatives to revenue goals.
• Represent the voice of the federal customer, ensuring Ontic’s marketing and communications resonate with mission-driven government and security audiences.
• Oversee Market Development Fund (MDF) planning, partner communications, and performance measurement to maximize ROI and partner engagement.
• Collaborate with Ontic’s alliances team to co-market integrations that strengthen Ontic’s ecosystem presence.
• Lead and execute integrated marketing programs tailored to the public sector buying cycle, including account-based marketing (ABM), digital campaigns, and field activations.
• Own the strategy and execution for federal and partner events including tradeshows, government security conferences, executive roundtables, partner summits, and field events.
• Ensure brand consistency, clear messaging, and seamless event experiences from pre-event planning through post-event follow-up.
• Own the content marketing strategy and calendar for partner and federal marketing campaigns.
• Design and lead partner marketing programs and co-marketing initiatives, including joint campaigns and content strategies with Ontic’s thought leader, referral, reseller, distributor, and alliance partners to extend market reach and drive mutual pipeline growth.
• Partner with sales and communications teams to integrate event activities into broader campaigns that support demand generation goals.
• Partner with the Field Marketing, Events and ICP Marketing teams to align major campaign and event strategies with targeted federal accounts and partner ecosystems.
• Work with Ontic’s brand and communications team on messaging.
• Partner with Product Marketing and Enablement to bring solutions and messaging to partners and market-facing teammates.
• Define and track KPIs for pipeline growth, partner performance, and marketing impact across all federal and channel initiatives.
• Analyze data and insights to optimize marketing investments, refine messaging, and identify new opportunities for growth.
• Manage budgets, vendors, and timelines to deliver high-impact results efficiently and effectively.

Director of Marketing – Public Sector and Partnerships

• Own the strategic relationship with a portfolio of high-value Fortune 500 clients
• Serve as the main point of contact post-sale, ensuring alignment with client business objectives
• Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity
• Drive platform adoption, ensuring clients realize measurable business value
• Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs
• Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth
• Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders
• Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes
• Forecast, manage, and own renewals, ensuring seamless continuation of service
• Partner with Sales to identify expansion opportunities and co-create account growth strategies
• Track account health signals and proactively mitigate risks to retention
• Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives
• Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation
• Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability
• Help define and refine playbooks, onboarding frameworks, and client communication models

Principal Success Manager

Threat Intelligence Specialist

• Utilize the Ontic Platform to support clients in achieving defined business objectives
• Plan, conduct, and complete open source intelligence (OSINT) and investigative research using publicly available information and OSINT tools
• Identify, collect, and analyze open web, social media, and dark web content to support client investigations and monitoring activities
• Collect data and synthesize key findings into clear actionable intelligence to support client’s objectives
• Deliver research findings and intelligence outputs to internal and external stakeholders
• Provide guidance to clients on basic platform configuration, workflows, and best practices

Strategic Intelligence Analyst

• Develop and execute a comprehensive revenue marketing strategy that aligns demand generation, field marketing, and events to Ontic’s pipeline and growth objectives.
• Lead, grow, and mentor a multidisciplinary marketing team with clear performance metrics tied to pipeline creation, acceleration, and conversion.
• Design and execute integrated campaigns across digital, content, and events, tuned to high-value personas and account segments.
• Partner closely with Sales leadership to ensure shared accountability for pipeline targets, territory success, and opportunity creation.
• Manage and optimize the revenue marketing budget and technology stack to maximize efficiency, measurement, and ROI.
• Monitor and report on marketing-sourced and influenced pipeline, making data-driven recommendations for improvement.

Director of Client Success

Specialized Success Manager

Director of Marketing – Public Sector and Partnerships

Principal Success Manager

Strategic Intelligence Analyst

VP of Marketing