OneTrust

Manager

• Educate HCPs on product coverage, prior authorizations and appeals, reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch products.
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team.
• Act with a sense of urgency to address critical access and affordability issues for patients.
• Partner with managed care colleagues to understand current policies and potential future changes.
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
• Build strong, trust-based relationships with customers in all assigned Immunology accounts.
• Manage territory logistics, routing, and account business planning.
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements.
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs.
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS. Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training.
• Extensive knowledge of medication access channels (i.e., pharmacy and medical benefits including buy & bill and/or assignment of benefit (AOB) across multiple sites of care
• Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials.
• Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

Flex Field Reimbursement Manager

Director

• Report to the National Sales Director and be accountable for the strategic leadership of a team of Area Business Managers, Business Development Managers, Sales Specialists, and other local Business Partners
• Establish and execute a fully-aligned Region Business plan that considers the unique competitive marketplace, resource allocation, and business trends to deliver compliant product growth and volume objectives
• Foster and actively cultivate collaborative relationships across multiple functions, departments, and roles, as well as with external customers and business partners
• Be responsible for organization and talent development, including hiring new staff, motivating, coaching, developing, and retaining a diverse team of individuals
• Leverage multiple technologies; including PC, iPad, and internet applications, to optimize planning, efficiency, and coordination of efforts
• Ensure efficient operation of the region, drive innovation, the institution of best practices and effective problem-solving strategies

Regional Business Director, Neuroscience Schizophrenia

Supply Chain

• Accountable for delivering the Supply Chain readiness for our New Product portfolio through the Management of Project Managers direct reports and/or individual contributors in a matrix environment
• Lead critical NPI SC projects in addition to conducting effective performance management and meaningful career development conversations
• Oversee and motivate project team members to deliver project objectives by assessing resource needs, removing barriers to success, and providing constructive feedback when needed
• Communicate direction in ongoing strategic rationale for projects and for the planning, scheduling, monitoring, and reporting of projects
• Establish processes to analyze, measure, and track project results, report on progress, and optimize program processes
• Facilitate risk assessments, drive informed decision-making, and ensure the resolution of critical issues
• Manage aspects of team operations (e.g., workflow, performance, and compliance) and ensure achievement of team goals within established timelines and budgets
• Integrate Johnson & Johnson’s Credo and Leadership Imperatives into team goals and decision making

Senior Manager, Supply Chain NPI PMO

Risk

• Proactively managing risk mitigation projects and portfolio across the Deliver functions to ensure smooth and resilient operations and minimize customer supply disruptions related to logistics activities.
• Running risk databases, guaranteeing information integrity and tracking vs metrics to translate data into actionable insights.
• Ensuring effective adoption and implementation of comprehensive risk management frameworks in our network.
• Providing insights and recommendations to support decision-making.
• Leading specific risk exercises.
• Collaborating on initiatives related to Business Continuity, Resiliency, Cybersecurity and Operational Risks.
• Developing dashboards and executive summaries for leadership.
• Driving continuous improvement initiatives using data analysis and process redesign, where applicable.

Risk Management Lead

Account Manager

• Gaining a deep understanding of customer objectives, challenges and market forces and then translating this knowledge into developing strategic plans to optimize customer engagement and account outcomes.
• Embed product(s) into the Account Infrastructure including shaping and preparing markets for the brand across the disease states of schizophrenia, bipolar depression and major depressive disorder.
• Developing strong customer relationships; and partnering with key customers to implement compliant value solutions to optimize patient care (Customers include, but are not limited to, key stakeholders and population health decision-makers, IDNs, Academic Health Systems, Veterans Affairs Medical Clinics and Department of Defense accounts).
• Integrating and prioritizing account plans with key overlapping J&J partners to influence assigned accounts; realize relevant key objectives to optimize customer engagement and account outcomes.
• Analyzing and applying market data to assess business opportunities and priorities, including relevant impact of territory health care quality, delivery and reimbursement trends.
• Leading and motivating extended team members to improve performance, while fostering a culture of engagement and accountability

CNS Key Account Manager – Southern California, Arizona, New Mexico

• Educate HCPs on product coverage, prior authorizations and appeals, reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.) for core and launch products
• Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team
• Act with a sense of urgency to address critical access and affordability issues for patients
• Partner with managed care colleagues to understand current policies and potential future changes
• Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement
• Build strong, trust-based relationships with customers in all assigned Immunology accounts
• Manage territory logistics, routing, and account business planning
• Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements
• Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs
• Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial)
• Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Field Reimbursement Manager – Immunology Dermatology

Robotics

• Develop and execute quarterly business plans which achieve procedure sales and disposable sales revenue targets within the assigned geographical territory.
• Maintain a detailed, frequently updated and strategic business plan for the territory.
• Present realistic sales forecasts to sales management on a consistent basis.
• Work with the Field Sales Territory Manager counterparts to execute key strategic sales activities that maximize all Auris Health capital system sales and procedure sales.
• Lead product technical and clinical demonstrations to ensure eventual sales and adoption of Auris Surgical Robotics technologies.
• Execute key referral education activities that lead to increased procedure sales.
• Implement post sales installation, implementation and adoption protocol in collaboration with the sales team and service team to achieve the desired business objective of the deal.
• Support new customers in clinical adoption of Auris Surgical Robotics technologies.
• Work with the customer to ensure customer can achieve their clinical and economic goals with the new technology and overall customer satisfaction driving higher customer utilization rates.
• Must develop and maintain expert level knowledge of all Auris Surgical Robotics products and demonstrate a firm grasp of industry trends, understanding of market trends and develop strategies to stay ahead of the competition.

Account Manager – Robotics

• The position directly supervises the six Business Excellence Senior Managers of the Wound Closure sites in the Americas and Europe.
• Provides direction to the Asia Pacific Business Excellence leaders.
• Hosts, leads and/or supports the Strategic Business Cycle (LRFP, BP, JU, NU) in partnership with Finance.
• Works closely with other departments such as operations, finance, GTO and quality to ensure alignment, planning and realization of continuous improvement activities.
• Develops, owns and implements a network wide lean strategy focused on waste elimination and continuous improvement.
• Owns the development and deployment of Lean and Six Sigma training for both Wage and Salary.
• Responsible for leading, developing and implementing process improvements and key business improvement initiatives for the WCH business.
• Works with plant leaders and functional leaders in identifying business opportunities to improve process quality, delivery and cost performance.
• Owns and drives the delivery of our Cost Improvement Program (CIP) partnering closely with GTO, Make, VSLs and Quality Partners closely with Finance, IT and Make to drive our data and digital strategy.

Director, Business Excellence

Business Operations

• Serve as PQM process owner for selected QMS processes, including Internal Audits.
• Provide back-up support for other systems such as NC/CAPA, Change Control, Document Management, and Training.
• Assume additional ownership of tactical support systems over time (e.g., COMET STAR user), ensuring compliance, system access, and oversight.
• Actively participate in councils and forums related to QMS processes.
• Continuously improve processes and systems to enhance efficiency and effectiveness.
• Support Quality Review Meetings, metrics, and dashboards for PQM and TDS.
• Provide budget support for PQM, including headcount oversight, LRFP, and BP planning (currently for PQM-base and ECSQ), in alignment with other team members.
• Support onboarding and training of new team members as well as document management and training activities to maintain PQM’s operational continuity.

Senior Analyst, Business Process Quality

• Serve as the point person for end-to-end program development and clinical success
• Develop and execute quarterly business plans which achieve procedure sales and disposable sales revenue targets
• Maintain a detailed, frequently updated and strategic business plan for the territory
• Present realistic sales forecasts to sales management on a consistent basis
• Work with the Field Sales Territory Manager counterparts to execute key strategic sales activities
• Lead product technical and clinical demonstrations
• Execute key referral education activities that lead to increased procedure sales
• Implement post-sales installation, implementation and adoption protocol in collaboration with the sales team and service team

• Provide technical leadership to global team of Technical Launch Integrators and Technical Owners.
• Enable collaboration with R&D to optimize the design of devices and primary containers for commercial assembly, packaging, and distribution.
• Drive development, implementation, and validation of device assembly and primary packaging processes at commercial scale.
• Support device assembly and packaging sourcing decisions in partnership with VCM, PES, Quality, Planning and Finance and respective internal sites.
• Enable collaboration with Engineering to ensure equipment is accurately designed, tested, installed, and qualified.
• Support technical transfers and manufacturing process capacity scale-up for internal and external manufacturing sites.
• Delegate work assignments effectively, evaluate performance of employees, and plan developmental opportunities to increase efficiency, encourage job satisfaction and personal growth, and enhance professionalism.

Senior Manager, Device & Primary Container – Synthetics, TARIS

• Create and update critical trial-specific documents (e.g., Monitoring Guidelines, Informed Consent Form, Investigational Medicinal Product [IMP] related documentation)
• Manage vendor set up and management of day-to-day study vendor activities
• Responsible for country / regional coordination of trial management activities and oversight
• Support development of program-level compound training
• Provide input into trial level operational strategies
• Resolve trial-related issues and mitigate trial-related risks
• Participate in process improvement activities
• Provide support during Health Authority inspections and on the identification of risks and mitigation plans
• Mentor & support onboarding of new team members

Lead, Trial Delivery Manager – Oncology

Marketing

• Drive the Butterfly Program around Marketing Automation (migration from Salesforce to MS Dynamics) for Vision globally.
• Set a clear vision for the Marketing Automation Platform and is responsible for multi-generation platform strategy around capabilities that meet business objectives.
• Maximizes ROI by identifying and prioritizing the platform/product features by business value.
• Shaping the roadmap and providing consultation on “best in class” for Marketing Automation practices while defining global standards.
• Educating Business and IT leaders on the art of the possible.
• Establish and nurture relationships up and down the chain both within business and technology teams in the region and globally where necessary.
• Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs).
• Translate business strategy to technology solutions and articulately and effectively communicate the strategy and vision across the organization.
• Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards.
• Conduct experiments to test the real-world success of proposed solutions.
• Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities.
• Lead teams and deliver projects aligned to the platform’s vision, goals and encouraged outcomes.
• Define and ensure adherence to J&J processes and standards.
• Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards.
• Manage licenses, financials and performance metrics.

Technology Platform Manager – Marketing Automation

Operations

• Receive HCP Engagement Request from Business Partners
• Vet/Approve HCP Engagement Requests against policies
• Preauthorize HCP Engagement: Inform Business Partner
• Receive Certified SOW from HCP
• Process payment per company reimbursement policies
• Initiate and approve Supplier ID creation
• Responsible for presenting business-related issues or opportunities to next management level
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

Senior Analyst, Professional Relations – Operations

Vice President

• Lead and manage the team to develop business plans with our East customers
• Establish sustainable relationships with hospital and healthcare executives, key economic decision makers & strategic partners that enables transformation of the current commercial model through joint value that results in the ongoing reduction of costs, continuous process improvement, growth and profitability for both partners
• Work collaboratively and consultatively to match customer’s needs and expectations with internal Surgery capabilities (e.g. Professional Education, Supply Chain and Logistics, Data Analytics, and Health Economics, Finance, Marketing, R&D, Outcomes Research)
• Guide team on strategies that translate sector & BU specific goals into channel & customer specific business plans
• Assess customer needs and align internal resources to optimize customer and business goals, drive contract pricing and compliance
• Lead aligned Key Account Director roles and support field contracting strategies, implementation and measurement
• Lead engagement and collaboration with field sales, marketing, finance & enterprise counterparts as appropriate to ensure strategies are aligned with broader organization, sector & enterprise goals.
• Key leader and customer advocate working closely with KAM Strategic Customer Programs, Sales AVPs, regional marketing leaders to facilitate execution against national strategies
• Develop and mentor directors, managers and SSLs on critical business competencies such as Business Insight and Clinical/Product Knowledge as well as Leadership imperatives
• Provide awareness and training to key stakeholders regarding East region and National market trends
• Set overall objectives and targets and lead development and provide oversight of account metrics
• Support the VP, KAM & Commercial Excellence in the creation of an industry leading capability of key account management, strategic solutions, services execution, and deep customer insights at the market and account level
• Ensure coordinated execution of customer solutions through clinical and economic services and programs
• Leadership of Account Directors, Contract Directors and SSLs to drive administrative/economic and clinical leadership at our key health systems
• Close partnership with the offer development, pricing strategy and key account marketing organization

Flex Field Reimbursement Manager

Regional Business Director, Neuroscience Schizophrenia

Senior Manager, Supply Chain NPI PMO

Risk Management Lead

CNS Key Account Manager – Southern California, Arizona, New Mexico

Field Reimbursement Manager – Immunology Dermatology

Account Manager – Robotics

Director, Business Excellence

Senior Analyst, Business Process Quality

Account Manager – Robotics

Senior Manager, Device & Primary Container – Synthetics, TARIS

Lead, Trial Delivery Manager – Oncology

Technology Platform Manager – Marketing Automation

Senior Analyst, Professional Relations – Operations

Area Vice President, Key Accounts