Customer Service Representative – TPA
OneTouch Direct
Customer Experience Associate
OneTouch Direct
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries via phone, email, or chat with a friendly demeanor
- Provide accurate information on products and services to enhance customer satisfaction
- Handle customer inquiries and troubleshoot issues to ensure customers feel valued and heard
- Document customer interactions and follow up on outstanding issues
- Identify opportunities to upsell or cross-sell products that may benefit the customer
- Collaborate with team members to improve processes and elevate the customer experience
Requirements
- 1-2 years of experience in customer service or related field
- Strong verbal and written communication skills
- Ability to remain empathetic and calm in high-pressure situations
- Proficient in using various computer applications
- Team player with a positive attitude and strong work ethic
- High school diploma or equivalent required; advanced education preferred
