OneTouch Direct

Client Services Representative

• Join OneTouch Direct as a Billingual Remote Client Support Agent.
• Assist clients by providing timely and effective responses to their questions and concerns.
• Ensure customer satisfaction through excellent communication and problem-solving skills.
• Respond to incoming customer inquiries via phone, email, and chat.
• Demonstrate a thorough understanding of our products and services to effectively address client needs.
• Provide solutions to problems while ensuring a positive customer experience.
• Maintain accurate documentation of all client interactions.
• Work collaboratively with team members to continuously improve service delivery.

Billingual Client Support Agent

Customer Support

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Billingual Client Support Agent

Customer Service Representative