OneTouch Direct

Customer Support

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.

Bilingual Customer Service Representative

• OneTouch Direct, founded in 1998, provides contact center solutions to Fortune 500 clients, acting as an extension of clients while fostering a distinct internal culture.
• Position: Remote Customer Service Representatives - FEMA
• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
• Address customer concerns with professionalism and empathy and maintain a compassionate approach.
• Collaborate effectively with team members and escalate complex cases when necessary.