OneTouch Direct

Project Manager

• Assist with documenting business processes, workflows, and operational procedures
• Create, update, and maintain Standard Operating Procedures (SOPs) and process documentation
• Support project coordination activities including task tracking, follow-ups, and status updates
• Conduct research and compile findings related to business operations, customer experience, reporting, and process improvement initiatives
• Assist with reconciliation and validation of operational and reporting data
• Assist with testing and evaluating AI tools and business use cases
• Help create reports, dashboards, presentations, and operational summaries for leadership and business teams
• Identify reporting inconsistencies, trends, and outliers and assist with compiling supporting analysis
• Assist with developing surveys, collecting feedback, and organizing results for business initiatives
• Participate in meetings and document action items, process updates, and follow-up tasks
• Support continuous improvement initiatives by identifying opportunities to improve organization, efficiency, and communication
• Assist with testing and evaluating business tools, reporting processes, and emerging technologies, including AI-enabled productivity tools
• Perform additional administrative, operational, and project support duties as assigned

Project Management Intern

Customer Support

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