Serve as the primary point of contact for assigned brands after onboarding and build deep understanding of brand objectives, campaign KPIs, and performance expectations.
Conduct regular check-ins and business reviews to align on goals.
Identify opportunities to expand brand usage (more creators, new deliverables, additional campaigns, new markets/cities) and develop/execute growth strategies.
Proactively address potential churn risks and provide timely solutions to drive retention and revenue growth.
Collaborate with internal teams to solve brand challenges, escalate and resolve operational or delivery issues quickly, and recommend optimizations using platform data insights.
Work closely with Supply for creator sourcing and negotiations; coordinate with Product & Operations to ensure campaign execution; partner with Performance Marketing and Demand Gen to propose campaign ideas.
Track account health metrics (spend, campaign success rates, creator performance, ROI) and share monthly/quarterly performance reports with brands; feed market and client insights back to product and leadership.
Requirements
3–6 years of experience in account management, brand solutions, or growth roles (experience in influencer marketing, SaaS, or media platforms is a plus.)
Proven track record of driving revenue retention and upsell within existing accounts.
Strong communication, relationship management, and negotiation skills.
Data-driven mindset with the ability to translate insights into actionable strategies.
Comfort working in a fast-paced, high-growth environment with multiple stakeholders.
Ability to work cross-functionally and influence without direct authority.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.