One Impression

Account Manager

• Account Ownership: Manage a portfolio of ~50 enterprise brands and agencies across India, acting as their primary point of contact for all campaign needs.
• Revenue Growth: Drive an annual order book through repeat campaigns, upsells, and cross-sells within assigned accounts.
• Client Engagement: Meet key clients every month to strengthen relationships, present new solutions, and close ongoing opportunities.
• Opportunity Mining: Identify new briefs, seasonal campaigns, and category-level initiatives to expand revenue from each client.
• Collaboration: Work closely with Campaign Managers, the Creator Supply team, and internal stakeholders to ensure flawless campaign delivery and client satisfaction.
• Reporting & Forecasting: Maintain a strong sales pipeline, weekly forecasts, and accurate CRM hygiene to ensure transparency and predictability in revenue.
• Strategic Input: Provide market and client insights to the leadership team to shape product features, pricing, and go-to-market strategies.
• Customer Success: Ensure retention and repeat orders by driving measurable outcomes and client delight across all campaigns.

Enterprise Account Manager – Sales

Account Executive

• Engage with beauty, fashion, and lifestyle brands across India.
• Understand unique needs of brands and demonstrate platform capabilities.
• Build a robust pipeline of potential clients and manage full sales cycle.
• Promote subscription programs and refine brand subscription plans for optimal performance.
• Contribute to company expansion while helping brands thrive.

Senior Account Executive – Business Development

Manager

• Own relationships with key brand clients, ensuring satisfaction, retention, and growth.
• Act as the primary point of contact for strategic accounts, understanding brand objectives and delivering customized influencer/content solutions.
• Build long-term partnerships and identify opportunities for upselling and renewals.
• Translate brand briefs into actionable campaign plans with clear deliverables, pricing, and timelines.
• Collaborate with creator operations and strategy teams to ensure on-time and quality execution.
• Monitor campaign performance, optimize outcomes, and present results through structured reports and insights.
• Lead, mentor, and grow the client servicing team, ensuring strong client communication, operational excellence, and proactive account management.
• Drive productivity, process adherence, and performance metrics across the team.
• Develop training modules for campaign execution, client handling, and internal coordination.
• Contribute to revenue targets through renewals, cross-selling, and expansion of existing brand partnerships.
• Support leadership in forecasting, budgeting, and reporting on client portfolio performance.
• Partner with marketing, sales, and product teams to drive client success stories and case studies.
• Identify inefficiencies in client operations and work with internal teams to automate and improve workflows.
• Leverage One Impression’s tech platform and analytics tools to enhance campaign outcomes and transparency.
• Ensure alignment between client needs, creator deliverables, and internal capabilities.

Client Servicing Manager

Product Manager

• Develop and own product roadmaps, prioritizing increments based on stakeholder inputs
• Plan, scope, and own end-to-end feature launches ensuring high-quality delivery
• Collaborate cross-functionally with Sales, Design, and Engineering to develop feature-level specifications (PRDs) with UX/UI design
• Validate assumptions, prototypes, and designs directly with existing or prospective customers
• Participate in sprint ceremonies and oversee execution of planned features
• Monitor and resolve product issues, escalating as required
• Partner with Product Marketing on launches, sales collateral, and internal onboarding materials
• Work with Customer Success and Sales to account for and co-own NPS and C-SAT scores
• Perform detailed data analysis and structured decision-making to inform product development
• Collect and analyze feature adoption data and perform ecosystem analysis and benchmarking

Social Media Manager

• Maintain a 4–6 week rolling content calendar; ensure daily/weekly cadence by channel.
• Draft platform-native copy (hooks, captions, CTAs) and briefs for design/video.
• Repurpose long-form content (blogs, case studies, webinars) into carousels, threads, Reels/Shorts.
• Ensure brand voice, visual consistency, compliance, and asset hygiene (UTMs, naming, permissions).
• Schedule posts via Meta Business Suite and a scheduler (e.g., Buffer/Later/Hootsuite).
• Manage approvals with stakeholders; track versioning and on-time delivery.
• Support live moments (events, webinars, launches) with real-time coverage.
• Reply to comments/DMs, route queries, and uphold tone guidelines.
• Monitor trends, formats, and competitor activity in the creator economy; propose weekly ideas.
• Own weekly and monthly reporting: reach, engagement rate, follower growth, CTR, saves/shares.
• Run small, fast experiments (hooks, formats, posting times); document learnings and next steps.
• Keep a central dashboard and content library up to date and searchable.
• Work with Design/Video for asset delivery; do quick edits in Canva/CapCut when needed.
• Partner with Product Marketing and CRM to align social with campaigns, launches, and emails.
• Coordinate with PR/Brand on announcements, press, partnerships, speaker clips, and quotes.

Procurement

• Drive operational strategies to enhance creator discovery and access for brands
• Build and operationalize pricing structures balancing efficiency, scalability, and value for brands and creators
• Implement initiatives to boost order volume, optimize fulfillment processes, and encourage higher brand spend
• Design and maintain a structured communication framework to standardize brand–creator interactions
• Lead end-to-end creator onboarding operations, including verification, category mapping, and community engagement
• Establish and enforce a sustainable, process-driven pricing strategy for predictability and creator returns
• Oversee delivery automation workflows to ensure campaigns move smoothly from brief intake to execution
• Monitor supply-demand balance using data-driven insights and proactively address gaps
• Track and report operational metrics: order volumes, revenue growth, profit margins, turnaround times
• Monitor creator retention, onboarding SLAs, and adoption of marketplace tools; implement delivery-focused KPIs
• Partner with product/tech to co-create features reducing ops complexity and automating manual steps
• Collaborate with marketing, growth, finance, and legal to align onboarding, demand generation, and compliance
• Scale marketplace operations in India and develop operational roadmap for international expansion

Category Manager

Operations

• Own the end-to-end support function across creators and brands.
• Lead and manage the support team handling brand and creator queries.
• Build shift structures to ensure 7-day coverage and minimal downtime.
• Monitor performance daily, ensuring SLA adherence and quick escalations.
• Own and optimize the support CRM/ticketing system (Freshdesk, HubSpot, Zendesk, or similar).
• Design workflows, implement automation, and integrate with internal systems.
• Ensure data hygiene, reporting accuracy, and complete visibility on queries.
• Drive super-fast resolution timelines by setting strict SLAs and reducing TAT.
• Solve for NPS and CSAT improvements through continuous training and quality reviews.
• Ensure zero backlog and proactive follow-ups on unresolved tickets.
• Partner with product and engineering to address recurring issues with permanent fixes.
• Work with operations, sales, and account managers to align support with business priorities.
• Feed insights from support into product improvements and customer journey design.
• Build dashboards tracking SLA, TAT, backlog, NPS, and CSAT.
• Report weekly/monthly performance to leadership with actionable insights.
• Use data to forecast support needs and optimize resources.

Support Operations Lead

Financial Planning and Analysis

• Manage day-to-day accounting and bookkeeping in Tally
• Ensure all past and present financial data is accurately categorized and maintained
• Handle monthly closings, MIS reporting, and compliance
• Track and execute personal and business payments, ensuring timely payouts
• Manage bank reconciliations and credit card reconciliations
• Categorize all dues such as payouts, interest payments, or card bills in Tally
• Oversee vendor management, including timely payments and documentation
• Maintain detailed records of investments across equity, mutual funds, bonds, startups, loans, etc.
• Prepare regular updates on investment performance and returns
• Maintain and organize all finance-related and legal documentation
• Ensure compliance with statutory and regulatory requirements
• Support tax filings (GST, TDS, ITR) in coordination with CA teams
• Work with internal teams, CA partners, and external consultants to ensure smooth financial operations
• Ensure timely receipt of payments and dues from all sources
• Support ad hoc financial analysis, audits, and process improvements

Finance Executive

Customer Success Manager

• Define, map, and optimize CRM-driven user journeys across demand (brands) and supply (creators).
• Build automated flows for onboarding, activation, retention, and reactivation.
• Plan, execute, and analyze lifecycle campaigns across WhatsApp, email, SMS, push notifications, and in-app messages.
• Manage segmentation, personalization, and A/B testing to drive higher engagement and conversion.
• Manage integrations with platforms like Meta, Facebook, WhatsApp Business API, and other third-party engagement tools.
• Collaborate with product and engineering teams to integrate CRM workflows into the app and dashboards.
• Partner with content and design teams to create effective communication for lifecycle campaigns.
• Ensure messaging is consistent, personalized, and aligned with brand voice.
• Track KPIs such as open rates, CTRs, activation %, conversion %, and churn reduction.
• Build dashboards and reports to measure campaign effectiveness and identify opportunities for improvement.
• Work closely with marketing, product, and operations teams to ensure CRM initiatives align with business goals.
• Support both demand-side growth (brands) and supply-side growth (creators) journeys.

CRM Lead

• Serve as the primary point of contact for assigned brands after onboarding and build deep understanding of brand objectives, campaign KPIs, and performance expectations.
• Conduct regular check-ins and business reviews to align on goals.
• Identify opportunities to expand brand usage (more creators, new deliverables, additional campaigns, new markets/cities) and develop/execute growth strategies.
• Proactively address potential churn risks and provide timely solutions to drive retention and revenue growth.
• Collaborate with internal teams to solve brand challenges, escalate and resolve operational or delivery issues quickly, and recommend optimizations using platform data insights.
• Work closely with Supply for creator sourcing and negotiations; coordinate with Product & Operations to ensure campaign execution; partner with Performance Marketing and Demand Gen to propose campaign ideas.
• Track account health metrics (spend, campaign success rates, creator performance, ROI) and share monthly/quarterly performance reports with brands; feed market and client insights back to product and leadership.

Senior Account Manager, Brand Growth

• Own a mapped book of enterprise & mid‑market accounts; build quarterly brand growth plans focused on increasing on‑platform spend (Famous & Amplify).
• Map annual/quarterly media plans and budget owners; align on category moments, new launches, and always‑on programs to expand wallet share.
• Identify expansion plays: additional product lines, markets, creator formats, licensing, Amplify add‑ons, and paid amplification; convert to multi‑quarter commitments.
• Run regular QBRs/MBRs with ROI stories, growth recommendations, and next‑quarter roadmaps aimed at spend uplift.
• Forecast renewals and expansions accurately in HubSpot; maintain immaculate notes and activity logs.
• Manage change requests, brand safety, compliance, and approvals; proactively unblock issues.
• Translate business objectives into creator strategies, deliverables, budgets, and KPIs (reach, views, CPV/CPA, content rights, exclusivity, attribution windows).
• Prepare proposals with data‑backed shortlists, pricing, and timelines; align on scope and success metrics.
• Build ROI‑backed business cases to migrate off‑platform/agency budgets onto Famous & Amplify.
• Act as first responder for brand issues; triage, resolve, and document RCAs and playbooks.
• Monitor response and resolution SLAs; escalate early when risks appear.
• Publish weekly/monthly scorecards (campaign health, creator performance, ROI, learnings).
• Partner with analytics to optimize creators, formats, sequencing, and paid amplification.

Key Account Manager

SEO Marketing

• Key Responsibilities: Own the SEO roadmap and weekly publishing cadence across blogs, landing pages, and resources in HubSpot; Perform keyword research, SERP analysis, design pillar‑cluster architectures and internal linking; Execute on‑page SEO: metadata, headers, schema, image optimization, content refreshes; Drive off‑page: digital PR, guest posts, partner mentions, white‑hat link acquisition; Run compliant Quora and Reddit publishing programs; Monitor and improve technical health: crawlability, indexation, Core Web Vitals, sitemaps/robots, canonicalization; Build dashboards and report weekly/monthly on rankings, impressions/CTR, traffic, backlinks, organic demo/lead conversions using GSC, GA4, HubSpot Analytics; Collaborate with product marketing, design, and engineering.

SEO Manager

Full-stack Engineer

• Create designs for social media, emailers, print, and brand campaigns.
• Translate briefs into visuals that are both on-brand and trend-aware.
• Explore and experiment with AI-assisted design workflows.
• Manage multiple projects with agility and attention to detail.
• Keep track of what’s buzzing in design, culture, and digital media.