one.com

Product Designer

• Design outstanding landing pages, order and upselling/cross-selling flows, campaign concepts, and visual designs for the one.com brand
• Transform complex concepts into simple, user-friendly experiences, prototypes, customer journeys, and value propositions
• Use market and user research methods (interviews, surveys, usability tests, A/B tests, heatmaps) to test and refine ideas before and after implementation
• Be measured on the success of designs (e-commerce metrics) rather than output
• Collaborate closely with marketing, product, UX and design, and development teams
• Act as a sparring partner to other designers and inspire the organisation with insights and prototypes
• Engage stakeholders from research and strategy through design and implementation

Senior Product Designer

Operations

• Be the first point of contact for employees for software, hardware, or internal IT-related requests
• Troubleshoot a wide range of technical issues aiming to resolve up to 80% at first contact
• Prioritise simple requests versus more complex issues
• Provide high-quality IT support via Zendesk, chat, and email
• Document solutions, workarounds, and technical procedures
• Support and lead IT-related projects ensuring successful delivery
• Roll out, configure, and manage employee devices and maintain inventory records

IT Operations Support, Internal Systems

Customer Support

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
• Troubleshoot technical issues and provide effective, timely solutions
• Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
• Collect and relay customer feedback on products, services, and support experience
• Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
• Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
• Collaborate with internal teams and stay updated on company policies, products, and services
• Recommend and upsell relevant products and services when appropriate

Customer Service Representative, English Speaker

Customer Service Representative, English

Security Engineer

• As Information Security Manager at one.com / group.one, you will serve as a critical link between global security functions and local business units, ensuring seamless adoption of group-provided security services while driving stakeholder alignment.
• This role requires an outgoing professional with exceptional coordination skills, a deep understanding of Indian business culture, and the ability to support group-wide security objectives.
• You will work closely with internal teams, external auditors, and leadership to maintain a robust internal control framework that meets the regulatory requirements aligned with industry’s best practices.
• Stakeholder Management: Develop and maintain strong relationships with local business leaders, IT teams, and global stakeholders to align group security strategies with local business objectives.
• Security Governance: Support the implementation of group-provided security policies, standards, and frameworks, ensuring compliance with local regulations (e.g., DPDP Act) and global standards (e.g., ISO 27001, GDPR).
• Cultural Alignment: Leverage deep knowledge of Indian business culture to effectively communicate and integrate group security initiatives within local teams, fostering a collaborative group-wide security culture.
• Coordination: Facilitate coordination between group security teams and local business units, ensuring effective rollout of group-provided risk management, training & awareness, IT compliance, BCM, and incident management processes.
• Local Advocacy: Represent local business needs to group security teams, ensuring group-provided services are tailored to India-specific requirements.
• Incident Support: Support local incident response activities by adhering to group-aligned security incident management processes, ensuring effective communication and resolution.
• Reporting: Provide clear, concise updates to senior leadership on the adoption of group security initiatives, local compliance, incident status, and stakeholder feedback, bridging local and global perspectives.

Information Security Manager

• The IT Operations Support (Internal Systems) role at one.com / group.one is a key position responsible for being the first point of contact for employees and ensuring seamless experience with software, hardware, or other internal IT-related requests.
• This role focuses on troubleshooting a wide range of technical issues with the goal of resolving up to 80% of them at first contact, ensuring employees can quickly resume their work.
• The position requires effective prioritization of simple requests versus more complex issues, contributing directly to business continuity and operational efficiency.
• Key Responsibilities: Provide high-quality IT support to group.one India employees via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions.
• Document solutions, workarounds, and technical procedures.
• Support and lead IT-related projects, ensuring successful delivery.
• Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool.

Backend Engineer

• Design and develop: Using Python (Django), design and develop new features (primarily back-end) that are scalable, secure, efficient, maintainable, and easy to integrate.
• Collaborate and Communicate: Work with product managers / delivery managers to estimate, integrate, and implement required business ideas
• Establish Standards: Set and adhere to technical standards, tools, and processes, to ensure consistency across the organization.
• Optimize Performance: Ensure optimal application performance, security, and scalability across different devices and browsers.
• Synergy with UI / UX team: Working closely with UI / UX teams to ensure front-end and back-end integration by paying attention to detail and user experience.
• Write Clean Code: Maintain and improve code quality by following best practices, conducting code reviews, and ensuring code is well-documented.
• Testing and Debugging: Conduct thorough testing (including system test, unit test, and integration test) and debugging of applications to ensure a high level of functionality and performance.
• Proficient with software development tools and practices such as Jira (or something similar), Confluence (or something similar), Agile methodologies (Scrum), Docker, and Kubernetes etc.

Python Developer, Django

• Dansktalende kundeservice medarbejder hos one.com; håndterer chat, e-mail og telefon for support til kunder i København eller Malmö.
• Hjælper kunder med webhosting, tekniske problemer og relaterede forespørgsler; sikrer korrekt pakke og produkter.
• Arbejder med at yde verdensklasse kundeoplevelse og som en del af Nordens bedste supportteam.

Customer Support Representative, Danish Speaker

• Our team is on a mission to design great user experiences that help our over 2 million web customers create, configure, and develop their web presence.
• We are looking for an experienced Digital Commerce Product Designer who has a solid understanding of e-commerce metrics to collaborate with our marketing leads in translating user needs and business ideas into outstanding landing pages, order and upselling/cross-selling flows, campaign concepts, and visual designs for our one.com brand.
• As a passionate designer, you excel at transforming complex concepts into beautiful, simple, and user-friendly experiences.
• You inspire the organisation with insightful customer journeys, value propositions, and prototypes.
• Driven by data, you utilise market and user research methods such as interviews, surveys, usability tests, A/B tests and heatmaps to test and refine ideas both before and after implementation.
• This means that rather than being measured on the output of your design work, you are being measured on the success of your designs.
• As a true team player, you will work closely with our marketing, product, UX and design, and development teams.
• And, to our 32 passionate designers, you are a sparring partner who is inspiring, results-driven and keen to make a difference.

Full-stack Engineer

• Implement, improve, extend, and maintain the applications that Termly provides
• Collaborate on building high-quality web applications and services
• Drive projects from concept through release and ongoing optimization
• Contribute to the entire development process
• Benefit from mentorship by senior engineers
• On-call assignments are shared across the team; this role would share that responsibility, and would also be a tier 2 support for fires
• Work 4 hours of overlap with US Mountain Time business hours to collaborate with the US-based tech team
• Review and implement technical product requirements
• Solve and track problems through to resolution
• Software development

Software Engineer

• Design, develop, and deliver secure, scalable, and high-quality web applications within an agile development environment
• Build and integrate AI-driven features by embedding machine learning models and algorithms into full-stack web applications
• Lead software development projects, providing technical direction, mentoring team members, and ensuring delivery of clean, maintainable, and high-performing code
• Participate in design and code reviews, offering constructive feedback to uphold and enhance engineering standards
• Optimize application performance to ensure reliability, scalability, and efficient resource usage across systems
• Stay up to date with emerging technologies, continuously evaluating and adopting innovations that enhance product development
• Collaborate closely with cross-functional teams —including product managers, delivery leads, and QA—to align technical efforts with business objectives and ensure successful project outcomes

Senior Product Designer

IT Operations Support, Internal Systems

Customer Service Representative, English Speaker

Customer Service Representative, English

Information Security Manager

IT Operations Support, Internal Systems

Python Developer, Django

Customer Support Representative, Danish Speaker

Senior Product Designer

Software Engineer

Full Stack Developer