one.com

IT Operations Support, Internal Systems

one.com

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Entry Level

Tech Stack

AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP

About the role

  • The IT Operations Support (Internal Systems) role at one.com / group.one is a key position responsible for being the first point of contact for employees and ensuring seamless experience with software, hardware, or other internal IT-related requests.
  • This role focuses on troubleshooting a wide range of technical issues with the goal of resolving up to 80% of them at first contact, ensuring employees can quickly resume their work.
  • The position requires effective prioritization of simple requests versus more complex issues, contributing directly to business continuity and operational efficiency.
  • Key Responsibilities: Provide high-quality IT support to group.one India employees via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions.
  • Document solutions, workarounds, and technical procedures.
  • Support and lead IT-related projects, ensuring successful delivery.
  • Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool.

Requirements

  • Proven experience in IT support or a similar technical role.
  • Strong experience of network technologies, Linux Servers, Windows Servers, macOS, and Microsoft 365.
  • Good understanding of hardware, especially laptops, printers, routers, firewalls, etc.
  • Experience with device rollout, setup, and inventory management.
  • Excellent troubleshooting and problem-solving skills with the ability to prioritize effectively.
  • Strong communication skills and the ability to provide user-friendly guidance to non-technical colleagues.
  • Essential skills: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive),
  • Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi)
  • hardware knowledge (laptops, desktops, peripherals)
  • Optional skills: Experience in Zendesk, Understanding of cybersecurity best practices, Jira, Confluence
  • Certifications : Azure Administrator Associate, CCNA, RHCSA
  • Education: Bachelor’s degree (B.Tech. or B.E.) in Computer Science or Information Technology
  • 4–6 years of relevant experience in IT support or similar role
  • Keywords: Windows Server administration, Microsoft 365, Network technologies, Linux OS troubleshooting, macOS troubleshooting and Windows OS troubleshooting, hardware knowledge, Zendesk, CCNA, RHCSA