Customer Education Manager
Thomson Reuters
Customer Service Representative, English Speaker
one.com
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound and outbound customer interactions via calls, chats, and emails
- Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
- Troubleshoot technical issues and provide effective, timely solutions
- Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
- Collect and relay customer feedback on products, services, and support experience
- Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
- Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
- Collaborate with internal teams and stay updated on company policies, products, and services
- Recommend and upsell relevant products and services when appropriate
Requirements
- High school diploma or equivalent education
- Strong English communication skills (written and spoken)
- Basic computer literacy and familiarity with internet-related tools
- A team-oriented mindset and a pro-active attitude
- You’re efficient and can quickly adapt to new situations
- A natural problem-solver with empathy and professionalism
- Nice to have: Experience in customer service
- Nice to have: Proficiency in an additional language (especially Dutch)
