OhioHealth

Analyst

• Proactive management of the charge masters and fee schedules for OhioHealth hospital operations.
• Ensure charge masters comply with rules and regulations for governmental programs and non-governmental payers.
• Implement special projects related to new hospitals, departments, services, and information systems.
• Research federal, state, and non-governmental requirements to assign compliant billing codes.
• Communicate regulatory changes to operations leaders and provide necessary education.
• Serve as resource for research on new technology and reimbursement methodologies.
• Audit medical documentation for accuracy based on Medicare/Medicaid guidelines.
• Assist with non-routine special projects.

Charge Analyst

Advisor

• Design and govern enterprise compensation programs (structures, premium strategies, incentives).
• Lead enterprise-wide initiatives (job architecture, pay transparency, equity analytics, governance).
• Consult with executives and senior leaders; provide thought leadership and external trend insights.
• Establish methodologies and standards for market pricing, surveys, and salary structure maintenance.
• Oversee communication strategies and change management for compensation programs.
• Job architecture development and implementation.
• Job evaluation and leveling.
• Market pricing and benchmarking.
• Large, complex compensation project planning and implementation.
• Internal advising and consulting on compensation decisions to support the business.
• Influencing leaders without direct authority.
• Translating complex compensation concepts into understandable language.

Compensation Advisor

Administration

• Directs, coordinates, and manages all practice functions
• Responsible for practice operations, financial accounting activities, operating and capital budgets
• Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies
• Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement
• Daily Operational Management
• Human Resource responsibilities to include but not limited to hiring, evaluating and providing annual performance evaluations to staff
• Manage staff payroll and individual staff HR records
• Resolve and manage patient complaints and requests for service immediately and courteously
• Manage monthly financials including accounts payable and accounts receivable
• Prepare preliminary capital and human resources budgets for review and approval
• Review and enforce regulatory compliance, building safety and code regulations

Practice Administrator – Anesthesia Services

Medical Assistant

• Assist physician and/or practice staff with designated duties related to administrative tasks requiring both clinical and non-clinical skills.
• Facilitate efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers.
• Perform necessary administrative duties that assure all information is current and updated.
• Maintain and clean environment, work area, equipment, and communicate any equipment malfunctions.
• Collect and monitor patient data; report patient data and patient need as directed.
• Engage in process and quality improvement activities.

Clinical Dietitian

• Utilize evidence-based nutrition care to assess and reassess patient nutrition risk and identify nutrition needs
• Develop parental and enteral feeding regimes
• Create and implement nutrition protocols
• Provide nutrition counseling to patients and families
• Participate in multidisciplinary interaction and education
• Coordinate nutrition therapy with physicians and other health care professionals
• Educate and train interdisciplinary team members, students, and interns
• Monitor and evaluate patient response to medical nutrition therapy
• Document accurately and completely
• Comply with all regulatory standards

Clinical Dietitian – Inpatient

• Utilize evidence-based nutrition care to assess and reassess patient nutrition risk and identify nutrition needs.
• Develop parental and enteral feeding regimes.
• Create and implement nutrition protocols.
• Participate in quality improvement initiatives/committees.
• Provide nutrition counseling to patients and families as warranted.
• Participate in multidisciplinary interaction and education.
• Performs nutrition assessment using age-appropriate standards, utilizing validated assessment tools and nutrition focused physical assessments.
• Includes documentation of nutrition related diagnosis when indicated.
• Demonstrate proficiency in accordance with Standards of Practice and Professional Performance for Registered Dietitian Nutritionist while providing age-appropriate plan of care for patients and families.
• Coordinates nutrition therapy with physicians and other health care professionals.
• Participates in multidisciplinary rounds and care planning sessions.
• Plans, implements, and adapts nutritional care plan to meet physician orders, age, and disease specific physiologic needs.
• Intervention plan includes appropriate feeding route, mode, and nutrition prescription.
• Monitors and evaluates patient response to medical nutrition therapy using specific goals and determines change if indicated.
• Performs patient, family, and care giver education related to nutritional therapy and incorporates best method of learning style and communication into sessions.
• Educates and trains interdisciplinary team members, students, and interns.
• Fosters teamwork and establishes effective strategies to implement innovative programs which leads to optimal clinical nutrition and financial outcomes.
• Supports quality improvement, research, and outcome studies.
• Identifies and communicates opportunities for waste reduction and service improvements.
• Documents accurately and completely, including appropriate utilization of order writing privileges in electronic medical record.
• Remains current on research developments and other methods of practice and incorporates this into current programs and services.
• Supports the development and revision of nutrition related department tools, training materials, policies, and procedures.
• Participates in the evaluation of clinical nutrition products and equipment.
• Complies with all regulatory standards, including federal, state, and accrediting agencies and adhere to facility confidentiality, HIPAA regulations, and patient rights policies.
• Participates in and attends departmental meetings, team development, and professional programs, as appropriate.
• Serves as an active member on multidisciplinary teams and/or committees.
• Ensures national program standards are met and always maintained for certified and/or recognized programs, as applicable.
• Reviews research/peer-reviewed publications and practice recommendations and modifies practice as needed.
• Other duties as assigned.

Clinical Dietitian – Float

Consultant

• Conducts patient/family/significant other interviews, chart reviews, and professional collaboration to obtain and interpret information pertaining to patient/client biopsychosocial functioning.
• Develops care plan, including discharge plan, incorporating medical plan of care.
• Participates in identification of cases of abuse, neglect or exploitation and refers such cases to the legally mandated authorities when applicable.
• Provides crisis intervention, information and referral and linkage to community resources as needed.
• Develops a plan of intervention based upon assessment to resolve identified problems and/or to support and enhance biopsychosocial functioning.

Clinical Consultant, Social Worker

Director

• Provide leadership and direction for Physical Environment (Environment of Care) and Life Safety programs
• Ensure compliance with TJC standards across six functional areas
• Oversee the development, implementation, monitoring, and evaluation of required risk assessments
• Collaborate closely with various departments to integrate safety into daily operations
• Manage departmental budgets and optimize resources
• Lead regulatory readiness activities and mock surveys

Director, Physical Environment & Life Safety

Scientist

• Design, lead, and manage multiple concurrent research studies across clinical settings
• Apply expertise in quantitative, qualitative, and mixed methods research designs
• Secure, manage, and complete funded research projects (internal and external)
• Ensure regulatory compliance including IRB processes, HIPAA, and protection of PHI
• Disseminate findings through peer-reviewed publications, presentations, and internal forums
• Lead and mentor EBP and Scholarly Quality initiatives using established frameworks
• Guide translation of evidence into practice in partnership with clinical and operational leaders
• Support development and evaluation of clinical practice changes using robust outcome metrics
• Apply QI methodologies to improve care delivery, safety, and patient outcomes
• Mentor nurses and interprofessional team members across all levels (entry-level through doctoral)
• Develop and deliver educational programming to build EBP and research competency
• Foster a spirit of inquiry and motivate clinical nurses to engage in research and EBP activities
• Serve as a consultant to senior leaders for evidence acquisition, synthesis, and application
• Partner with nursing leadership to evaluate practice gaps and identify evidence-informed solutions
• Provide expertise in evaluation design, measurement strategies, and analytic approaches
• Consult with clinical nurses at all levels to improve clinical practice and advance professional development goals
• Demonstrate strong customer service orientation
• Communicate effectively with nurses and stakeholders at all levels
• Work independently while managing competing priorities
• Promote ethical decision-making and professional accountability

Nurse Scientist

• Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.
• Successful completion of Care Connect EMR documentation skills.
• Performs necessary administrative duties that assure all information is current and updated.
• Collects and monitors patient data; reports patient data and patient need as directed.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Promotes and advocates for patient quality, safety, and experience initiatives.

Medical Assistant – OBGYN

• Assisting physician with patient care in compliance with the Ohio Administrative Code.
• Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers.
• Successful completion of Care Connect EMR documentation skills.
• Performs necessary administrative duties that assure all information is current and updated.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions.
• Communicates with patients and customers in a respectful and caring manner.
• Collects and monitors patient data; reports patient data and patient need as directed.
• Engages in process and quality improvement activities.

Medical Assistant – PT/Casual

Patient Service Representative

• Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
• Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time
• Makes outbound calls with according to the standard work and following customer service standards.
• Accurately identifies patient in the EMR system.
• Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call
• Processes faxes and transcribes information into the system’s EMR.
• Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up
• Schedules outpatients appointments
• Generates, prints, and provides patient estimates utilizing price estimator products
• Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information
• Answers questions or concerns regarding insurance residuals and self-pay accounts
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions
• Explains billing procedures, hospital policies and provides appropriate literature and documentation
• Update/notate all accounts using appropriate standard work
• Reviews insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including activation
• Participate in and contribute to development of Lean processes.
• Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.)
• Work collectively in a professional manner
• Confirms physician's orders/visit purpose
• Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing
• Obtains Release of Information authorization from patients to release medical records
• Uses conflict resolution skills and service recovery to handle customer service concerns
• Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately
• Provides information to physician offices and other hospital departments when needed.

General

• Provides receptionist/clerical support assuring patient flow, comfort and satisfaction.
• Answers phones utilizing a computerized system and directs calls appropriately.
• Schedules patient appointments in the electronic medical record (EMR) system.
• Completes patient registration and insurance verification.
• Collects patient insurance co-payments and establishes patient payment plans.
• Works electronic medical record work queues to correct registration errors.
• Updates patient chart and obtains patient signatures on necessary documents.

Office Specialist – Endocrinology

• Facilitates efficient and effective patient flow including preparing the patient for the visit
• Provides specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice
• Performs necessary administrative duties that assure all information is current and updated
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions
• Communicates with patients and customers in a respectful and caring manner
• Collects and monitors patient data; reports patient data and patient need as directed
• Ensures processes and services are continuously monitored for quality, cost effectiveness, and efficiency

Supervisor

• Supervises office staff may include positions such as registration, clerical, administrative, unit coordinator, etc.
• Manages workflow and delegates duties.
• Assists manager with interviewing, hiring, training, and performance evaluations.
• Provides leadership, direction and coaching to staff to help reach potential.
• Trains new office staff.
• Assists manager with daily operational needs as required.
• Attends meetings in absence of manager.
• Acts as resource and/or escalation point for staff, physicians, employees and managers.
• Coordinates and assists with office staff functions such as: scheduling patient appointments, answering phones, completing patient intakes, confirming appointments.

Charge Analyst

Compensation Advisor

Practice Administrator – Anesthesia Services

Medical Assistant

Clinical Dietitian – Inpatient

Clinical Dietitian – Float

Clinical Consultant, Social Worker

Director, Physical Environment & Life Safety

Nurse Scientist

Medical Assistant – OBGYN

Medical Assistant – PT/Casual

Patient Service Representative

Office Specialist – Endocrinology

Medical Assistant

Office Supervisor