OCHIN, Inc.

Executive

• Lead the engagement design, launch, and enrollment processes
• Be the bridge between strategy, operations, partnerships, and the rural transformation & workforce team
• Socialize program offerings that meet engagement and enrollment metrics and outcomes
• Work with a multidisciplinary team to identify, educate and enroll members into programs
• Cultivate strong relationships with participating hospitals, clinics, and provider partners
• Drive provider onboarding, engagement performance management, and issue resolution
• Ensure alignment across analytics, IT infrastructure, data flows, and tools to support reporting

Rural Health & Workforce Engagement Executive

General

• Partner with internal teams and external members to optimize workflows
• Provide temporary, high-quality support across administrative and technical EHR functions
• Monitor, manage, and resolve JIRA tickets and internal help requests
• Support onboarding and offboarding processes for staff and providers
• Evaluate workflows and offer strategic input to member leadership
• Drive improvements aligned with OCHIN’s best practice standards
• Deliver interactive training sessions in various formats
• Assist in designing and enhancing learning programs and training content

Learning Coach – Ambulatory

• Perform all aspects of the payor enrollment processes for providers under the OCHIN Collaborative or contracted third parties
• Manage credentialing applications, verify credentials, and maintain provider files internally and externally with payor plans
• Timely processing of initial credentialing and recredentialing applications in accordance with regulatory requirements (NCQA, HRSA/FTCA, Joint Commission, AAAHC, CMS, or other regulatory standards)
• Review and analyze credentialing applications and supporting documents for accuracy and completeness
• Validate and verify provider credentials (licensure, DEA, specialty board, certificates, professional liability, and other required documents) through the appropriate verification sources
• Identify discrepancies in information, conducting research and follow-up, and escalate unresolved issues
• Complete payor provider enrollment process, performing revalidations, maintaining CAQH profiles, NPPES registrations, provider data with payers and managing plan enrollment status in credentialing system
• Other duties as assigned

Enrollment Specialist

Business Analyst

• Configure and support clinical applications within the Epic electronic health record software
• Consult with members to provide solutions for secure, efficient patient care
• Troubleshoot, diagnose, and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing for process improvement and alignment
• Ensure optimal system performance and end-user satisfaction

Inpatient Orders/Bugsy Solutions Analyst – Maintenance

Solutions Engineer

• Lead strategic technology planning, partnering with leadership to define long-term architecture roadmaps aligned with OCHIN’s clinical, operational, and business goals.
• Serve as a trusted advisor and consultant on complex design, architecture, and support challenges.
• Design and implement strategic solutions to meet both internal and external needs.
• Evaluate emerging technologies and industry trends to recommend adoption strategies that enhance care delivery and system performance.
• Provide technical leadership, guiding teams through planning, development, and deployment.
• Collaborate cross-functionally to diagnose and resolve complex system issues while enhancing system efficiency and performance.
• Drive continuous improvement initiatives, ensuring alignment with organizational strategy and clinical outcomes.
• Lead technical escalations, providing expert-level support across Epic EMR and enterprise/vendor systems to maintain operational continuity.
• Develop and maintain enterprise architecture frameworks, standards, and governance models to ensure consistency, scalability, and security across solutions.
• Champion continuous improvement and innovation, fostering a culture of proactive problem-solving and modernization.
• Support strategic projects and initiatives as assigned.

Healthcare PTP – Solutions Architect

Analyst

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests
• Resolve problems with application vendor or other technical support as indicated
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue
• May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations
• Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor
• Other duties as assigned

Apprentice Epic Beaker Analyst

• Support OCHIN’s mission through technical expertise and problem-solving
• Resolve technical issues and optimize processes
• Collaborate with departments for project implementations
• Create and optimize technical documentation for process improvements

Solutions Analyst – EPIC Cadence, Prelude, Grand Central

Consultant

• Optimize OCHIN Acute Care member revenue cycle performance by providing expert guidance, technical assistance, and training to rural hospital revenue cycle teams
• Design and deliver innovative learning solutions, analyze revenue cycle operations, and implement best practices to enhance efficiency, increase collections, and improve satisfaction among patients, staff, and stakeholders
• Collaborate across teams to support process improvements, facilitate system enhancements, and drive measurable outcomes aligned with OCHIN’s organizational goals

Revenue Cycle Consultant – Epic Hospital Billing

Learning and Development

• Support OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows.
• Partner closely with Account Managers, internal teams, and members to drive adoption, ensure effective utilization, and provide subject matter expertise in system design and reporting strategies.
• Develop and deliver comprehensive learning programs, including workflow documentation, training sessions, and workshops.
• Monitor the effectiveness of training and system usage through performance analyses and member feedback.
• Promote a culture of continuous improvement, operational excellence, and regulatory readiness.
• Serve as a critical liaison between OCHIN and its members, ensuring alignment with organizational priorities and best practices.

Billing Specialist – EPIC

• Support OCHIN members by leading the implementation, optimization, and ongoing engagement of Quality Reporting, Healthy Planet tools, and related Epic workflows
• Develop and deliver comprehensive learning programs, including workflow documentation, training sessions, and workshops
• Monitor the effectiveness of training and system usage through performance analyses and member feedback
• Lead and manage engagement strategies to promote the adoption and effective use of Healthy Planet and Quality Reporting tools
• Create and maintain a variety of learning and program support materials

Learning Specialist

Business Intelligence Developer

• Responsible for the execution of full reporting lifecycle; from design, development, testing, documentation, maintenance, and troubleshooting.
• Complete work towards closing tickets, including triage, research, and communication with internal and external members.
• Develop and update technical documentation for reporting systems.
• Lead and drive requirement gathering meetings with experts in a variety of fields; defining systems scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and relevant translation into system requirement specifications.
• Other duties as assigned.

Business Intelligence Analyst, EPIC Certified, Clarity, Cogito

Healthcare Solutions Architect

Revenue Operations

• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Take ownership of project deliverables by tracking progress, monitoring team member responsibilities, and ensuring all deadlines are met.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).
• Collaborate with Billing Specialists to ensure accurate and timely processing of patient claims across various payer types.

Revenue Operations Partner – Billing

• Configure and support Epic clinical acute applications for Acute Care member organizations
• Consult with Clinical Informatics team to provide solutions that optimize clinical decision support
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing
• Develop, document, and deploy solution functionality

EPIC Certified Willow Inpatient/Beacon Solutions Analyst

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.