OCHIN, Inc.

Analyst

• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs.
• Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements.
• Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality.
• End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts.
• Training Support: Assist in creating user guides and training materials for member staff.
• Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps.
• Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT.
• Engage in training and development activities to build analytical and technical skills.
• Other duties as assigned.

Apprentice Revenue Cycle Analyst

Compliance

• Drive member usage and engagement with Quality Reporting and Healthy Planet tools
• Work directly with Account Managers, members, and customers
• Assist with training and solicit input back to management on tool usage
• Manage and drive engagement strategies
• Provide one-on-one support for members and customers
• Engage Account Managers and analysts in member outreach calls
• Facilitate member engagement forums and workgroups
• Research, identify, and implement best practices

EPIC Ambulatory Certified – Regulatory Reporting Analyst

Solutions Engineer

• Develop and test new features, integrations, and enhancements according to design specifications and requirements
• Ability to deeply understand aligned products, integrations, or software with OCHIN systems
• Lead working sessions directly with OCHIN members, vendors, and/or staff to design/create application solutions that fit operational needs
• Perform complex build and configuration with a demonstrated ability to complete development
• Provide mentorship and training to team members, fostering skill development and competency growth in technical design, analysis, and system enhancements
• Other duties as assigned.

EPIC Prelude Application Analyst – Solutions Developer

• Develop, configure, and support software and/or integrations
• Design, build, test, and implement new and existing application functionality
• Lead working sessions with OCHIN members, vendors, and staff
• Provide mentorship and training to team members

EPIC Resolute Hospital Billing Application Analyst/Solutions Developer

Business Development Rep

• Identify and engage potential OCHIN members through product demonstrations
• Assess needs and align solutions for member success
• Build and maintain strong relationships with potential members
• Collaborate with cross-functional teams for member onboarding
• Conduct gap analyses and process reviews for strategic decision-making

Business Development Representative

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
• May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.

Apprentice Epic HIM/Identity Analyst

Business Analyst

• Configure and support clinical applications within Epic EHR software for Acute Care member organizations
• Consult with members to provide solutions for patient care and provider workflows
• Troubleshoot, diagnose, and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing to support process improvement

Solutions Analyst – Maintenance

• Support the mission of OCHIN by configuring and supporting clinical applications within Epic EHR
• Consult with members to provide solutions for patient care workflows
• Troubleshoot and resolve complex technical issues
• Collaborate across departments for project implementations

EPIC Optime, Anesthesia Solutions Analyst – Maintenance

• Configuring and supporting clinical applications within the Epic electronic health record (EHR) software
• Consulting with members to provide solutions for patient care and provider workflows
• Troubleshooting, diagnosing, and resolving complex technical issues
• Collaborating across departments to support project implementations
• Driving documentation and knowledge sharing

Inpatient Orders Analyst – Maintenance

• Develop, document, and deploy solution functionality
• Troubleshoot, diagnose, and resolve complex technical issues
• Collaborate across departments for project implementations
• Drive documentation and knowledge sharing
• Skill development and competency growth

Certified Epic Willow Inpatient Solutions Analyst – Maintenance

• Provide clinical expertise on design, development, implementation, maintenance, and improvement of clinical and health IT systems
• Perform complex builds, configurations, and testing in Epic Willow
• Provide training, mentorship, and ongoing support to pharmacy staff and new members
• Identify, analyze, and resolve technical issues
• Develop and maintain system documentation, policies, user guides, and CDS content
• Generate reports and analyze data to support decision-making

Pharmacy Informatics Analyst

• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs.
• Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements.
• Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality.
• End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts.
• Training Support: Assist in creating user guides and training materials for member staff.
• Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps.
• Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT.
• Engage in training and development activities to build analytical and technical skills.

Apprentice Epic Revenue Cycle Analyst

• Develop, document, and deploy solution functionality according to specifications
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing
• Skill development and competency growth in technical design

PB Claims Solutions Analyst – Maintenance

• support OCHIN’s mission by leveraging deep technical expertise and problem-solving capabilities
• resolve complex technical issues and optimize processes
• implement innovative solutions for member clinics implementing Epic
• align technical strategies with business objectives
• foster collaboration with non-technical stakeholders
• develop, document, and deploy solution functionality

PB Claims Solutions Analyst – Install

• Configure and support clinical applications within the Epic electronic health record (EHR)
• Consult with members to provide solutions for patient care and provider workflows
• Troubleshoot, diagnose and resolve complex technical issues
• Collaborate across departments to support project implementations
• Drive documentation and knowledge sharing
• Engage in skill development and competency growth