Apprentice Epic Beaker Analyst

OCHIN, Inc.

Apprentice Analyst supporting clinical solutions and practice management applications at OCHIN. Working remotely to troubleshoot issues and aid in application configuration and support.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $49,939 - $59,927 per yearWebsite

About the role

Key responsibilities & impact

First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests
Resolve problems with application vendor or other technical support as indicated
Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats
Triage incoming calls and communications to determine the priority level and appropriate team to address issue
May Provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations
Perform routine build and configuration in Epic and related products as directed by the Sr. Revenue Cycle Analyst mentor
Discuss and provide workflow solutions and ensure understanding of the system through hands on training
Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor
Other duties as assigned

Requirements

What you’ll need

Completion of an OCHIN workforce training program or similar experience preferred
Must obtain Epic Care Ambulatory Proficiency and Epic Beaker Proficiency within the first 90 days
Experience in an operational lab setting (Laboratory Technologist/Technician) is required
Epic proficiency is strongly preferred
Demonstrated specialized expertise in a defined application area is strongly preferred
Interest in data analysis, problem solving and continuous learning
Basic understanding of healthcare operations and EHR systems
Strong analytical and problem-solving skills
Excellent communication, collaboration, and organizational skills
Strong computer literacy and willingness to learn new tools and systems
Strong attention to detail and ability to follow instructions
Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment

Benefits

Comp & perks

Generous compensation package
Health insurance
Flexible work arrangements
Professional development opportunities
Commitment to work-life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Epic Care Ambulatory ProficiencyEpic Beaker Proficiencydata analysistroubleshootingapplication supportbuild and configurationworkflow solutionsdocumentationproblem-solvingcomputer literacy

Soft Skills

communicationcollaborationorganizational skillsattention to detailability to follow instructionscontinuous learninganalytical skillsproblem-solving skills

Certifications

OCHIN workforce training programEpic Care Ambulatory ProficiencyEpic Beaker Proficiency