Apprentice Epic Patient Access Analyst

OCHIN, Inc.

Apprentice Epic Patient Access Analyst at OCHIN supporting clinical solutions and practice management applications. Focus on troubleshooting, configuration and training for user-related issues.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesEntry Level💰 $49,939 - $59,927 per yearWebsite

About the role

Key responsibilities & impact

First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
Resolve problems with application vendor or other technical support as indicated.
Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.

Requirements

What you’ll need

2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
Must obtain Identity Proficiency within the first 60 days of employment
Electronic Health Record experience in systems such as EPIC preferred.
Patient Access, Patient Records and Patient Scheduling background preferred.
Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment.

Benefits

Comp & perks

Generous compensation package
Health insurance
Professional advancement opportunities
Flexible work-life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingissue resolutionHelp Desk supportdocumentationworkflow analysiscustomer serviceElectronic Health Recordpatient accesspatient recordspatient scheduling

Soft Skills

communicationproblem-solvingprioritizationteam collaborationcustomer service orientation

Certifications

Identity Proficiency