NYCM Insurance

Compliance

• Monitor, interpret, and analyze, all state and federal regulatory and legislative introductions or amendments for impact to the company and our divisional partners.
• Provide strategic insight, direction, education, and clear communication to divisional partners to ensure comprehension of all regulatory and legislative introductions or amendments.
• Collaborate with divisional partners to timely incorporate all state and federal regulatory and legislative introductions or amendments into company processes to ensure compliance.
• Collaborate with divisional partners that focus on gaining actionable insights, inviting perspectives, and contributions.
• Acting as a liaison for NYCM Insurance by working and collaborating with other industry trade associations (i.e., Barrett Associates, National Association of Mutual Insurance Companies (NAMIC) and New York State Department of Financial Services (NYSDFS)).
• Review external public relations material to ensure there is no reputational, financial, legal, or regulatory risk to the company.
• Conduct and/or participate in meetings as required to facilitate communication.
• Consistently share relevant knowledge within team setting.
• Conduct regulatory and legislative research as requested or required.
• Oversight of all consumers related complaints filed direct to the company or through the NYSDFS, Better Business Bureau (BBB) or legislative leaders, to investigation, resolution, and a timely response.
• Embrace a learning environment through continuing education, collaboration, and discussions with divisional partners.
• Other duties as assigned.

Regulatory Government Affairs Specialist

Examiner

• Evaluate first and third-party property claims to determine coverage and damages
• Manage the claim process, including coverage verification, investigation, evaluation and disposition of the claim
• Assess and ensure the customer’s needs and expectations of the claim process are met
• Compile reports for management review
• Issue settlement payments within the scope of coverage and authority
• Effectively communicate and establish connections with the customers during the claim process
• Professional handling of incoming and outgoing customer phone calls
• Guide customers, including claimants, through the claim process
• Manage customer concerns/complaints and develop and execute a plan to remedy the situation
• Review each claim to determine coverage
• Investigate each claim to determine the cause, loss exposure and set appropriate reserves
• Identify the need for outside experts and vendors
• Manage a working diary of assigned claims in a timely fashion to conclusion
• Manage cycle times and experience through file review and timely disposition
• Present decisions to customers, including claimants, clearly outlining coverage, damages and claim disposition
• Identify Fraud Indicators and submit referrals as needed
• Identify subrogation opportunities and manage subrogation files
• Desk adjust property claims and negotiate with professionalism
• Work on special projects and perform other duties as assigned by supervisor
• Travel as needed for claims and agency visits

Property Examiner – Inhouse, Hybrid

Analyst

• Analyze and evaluate brand performance and perception relative to the market
• Conduct market research to identify trends, competitive landscape, and consumer preferences
• Gather raw data from multiple sources and compile major themes within the data
• Draw sound conclusions from large sums of data and recommend resolutions
• Make blog, website, and social media recommendations to optimize user engagement
• Collaborate cross-divisionally with teams to align brand strategies and campaigns

Brand Analyst

General

• Execute effective campaigns to achieve divisional and corporate goals
• Coordinate with internal teams and external agency partners to plan, implement, and monitor advertising initiatives
• Collaborate with internal stakeholders to provide cross-functional promotional support and leverage data insights to increase campaign effectiveness
• Manage & facilitate the execution of brand campaigns
• Execute campaign initiatives aligned with brand objectives and leadership feedback by managing timelines, deliverables, and workflows
• Monitor campaign progress and proactively identify, communicate, and resolve risks, delays, or obstacles that may impact campaign success
• Maintain campaign documentation and project management tools to provide visibility into campaign status and progress
• Partner with the Brand Analyst and advertising agency to review campaign performance, identify optimization opportunities, and report outcomes and insights to leadership and key stakeholders
• Collaborate with departments across the organization to support promotional initiatives and communication needs
• Facilitate communication among internal stakeholders to ensure alignment on campaign objectives, expectations, timelines, and deliverables
• Build and maintain productive working relationships with internal teams, vendors, and agency partners
• Assist with special projects as assigned
• Perform other related duties as assigned.

Campaign Coordinator

Operations

• Prioritize and settle a variety of claims issues arising from coverage and payment of damages
• Provide oversight to the operations team members regarding quality, experience, fraud and compliance
• Responsible for oversight of quality assurance, EFW, special projects and claim experience program
• Formulate mitigation plans that drive performance as it relates to compliance reviews
• Manage requests for time off for personnel under supervision
• Complete evaluations, progress reports and personal improvement plans for personnel
• Develop, monitor, and support goals for personnel
• Handle employee grievances and complaints and participate in employee discipline
• Regularly coach, train and mentor team and communicate feedback
• Conduct regular team meetings
• Participate in hiring process and make hiring recommendations
• Provide technical guidance and education of claims procedures and regulations
• Interpret and provide insight into regulatory and legislative changes
• Assist with development and execution of short-term and long-term goals and initiatives
• Provide technical insight into areas of training, quality assurance, and customer experience
• Maintain and develop claims operations understanding to offer insights for improvement
• Continuously focus on ways to improve leadership and supervisory skills
• Establish and maintain solid working relationships with other divisions
• Analyze findings and collaborate to develop mitigation plans with other divisions
• Additional duties as assigned
• Willingness to travel.

Auto Operations Supervisor

Supervisor

• Lead and oversee daily activities of assigned personnel, including work assignment, workload management, quality review, coaching, mentoring, performance management and documentation, recruiting participation, onboarding coordination, scheduling, and timekeeping approval.
• Ensure implementation of established distribution plans within assigned territories.
• Oversee agency relationship management activities conducted by Marketing Representatives.
• Monitor agency engagement, pipeline activity, and execution of approved growth plans.
• Conduct periodic joint agency visits and field reviews to support representative development.
• Promote consistent use of internal reporting tools.
• Partner with Underwriting, Product, and other internal teams to support agency needs.
• Track team activity and performance metrics including submissions, growth, retention, and profitability indicators.
• Identify trends or performance gaps and implement corrective coaching actions.
• Prepare and submit performance summaries to divisional leadership.
• Monitor market conditions and communicate relevant insights to management.
• Perform related duties consistent with the role as assigned.

Agency Relations Supervisor

• Coach, mentor, and provide guidance to the casualty team and examiners.
• Collaborate with casualty management to determine coverage and refine investigations.
• Formulate action plans and develop negotiation tactics.
• Drive litigation strategies to resolve claims.
• Participate in supervisor and committee reviews to develop and implement claims processes.
• Provide innovative solutions to common and unique claim scenarios.
• Verify and approve timekeeping records.
• Consult employees about discrepancies.
• Complete evaluations and progress reports for supervised personnel.
• Document performance feedback and other personnel matters.
• Ensure adherence to company policies and procedures and take disciplinary actions if needed.
• Develop and monitor completion of goals for supervised personnel.
• Conduct quality assurance and production review of supervised employees utilizing KPIs.
• Convey fiduciary responsibility to team and customers.
• Assist casualty team members in claim development.
• Interpret coverages, policy terms, and conditions for insurance products.
• Maintain active participation in casualty team committee review meetings.
• Collaborate with house and panel counsel members.

Casualty Supervisor

• Manage claims involving all types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental
• Manage cycle times and experience through thorough file review and timely disposition
• Establish scope of coverage, determine loss exposure, and set appropriate reserves
• Conduct thorough file investigations, gathering all necessary information needed to bring the claim to a resolution
• Issue settlement payments within the scope of coverage and authority
• Evaluate and establish liability against the NYCM policyholder in accordance with state negligence laws
• Negotiate with customers on partial settlements
• Identify opportunities for subrogation and refer files for recovery
• Evaluate double insured files for negligence and transfer financial responsibility to the appropriate policyholder
• Evaluate, negotiate, and settle incoming subrogation claims
• Identify fraud indicators, submit appropriate SIU referrals, and direct any necessary investigation
• Work with assigned vendors to ensure they are meeting our expectations on each claim
• Testify in court hearings on behalf of NYCM and our customers
• Serve as a panelist with Arbitration Forums, hearing cases and rendering decisions on intercompany disputes for other carriers
• Effectively communicate and establish connections with the customers during the claim process
• Professional handling of incoming and outgoing customer phone calls
• Professional written communications such as emails, texts, requests for information or coverage letters
• Guide customers through the claim process, ensuring that they are informed at all stages
• Manage customer concerns/complaints, developing solutions to remedy the experience and meet the customer’s needs
• Other duties as assigned

Auto Physical Damage Examiner

Product Analyst

• Work with line of business team in the development, maintenance and enhancement of a given product line.
• Support various divisions as needed on product line initiatives.
• Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses.
• Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS.
• Building efficiencies when feasible.
• Compile and prepare a mix of production and ad hoc reports, graphs and charts of data, analyzing current issues and trends related to product and business performance.
• Build basic SAS programs for structuring of data, production of reports and analysis.
• Verify accuracy of data pulled and take corrective action.
• Conduct rate change analysis; create filing documentation for regulatory approval; and assist team with implementation.
• Assist and collaborate with competitive team research of new internal and external products and processes for future product/coverage development.
• Support a given product line through analyzing business performance, including experience trends and related pricing schemes.
• Build on reporting and analysis skills as well as business understanding through internal and external coursework.

Systems Engineer

• Support the on-premises and cloud technology and level 2 & 3 end user requests
• Implement and maintain business-critical data center and hybrid cloud architecture
• Analyze and recommend upgrades and enhancements to existing infrastructure
• Collaborate with business partners, security, and infrastructure teams to implement consistent technical solutions
• Identify, analyze, and solve infrastructure, system, and application related issues
• Perform system and security audits as required for compliance and regulatory mandates
• Monitor, review, and test system performance in support of divisional KPI’s
• Create and maintain documentation on system and infrastructure components