NYCM Insurance

Systems Engineer

• Support the on-premises and cloud technology and level 2 & 3 end user requests
• Implement and maintain business-critical data center and hybrid cloud architecture
• Analyze and recommend upgrades and enhancements to existing infrastructure
• Collaborate with business partners, security, and infrastructure teams to implement consistent technical solutions
• Identify, analyze, and solve infrastructure, system, and application related issues
• Perform system and security audits as required for compliance and regulatory mandates
• Monitor, review, and test system performance in support of divisional KPI’s
• Create and maintain documentation on system and infrastructure components

IT Systems Analyst

Engineer

• Manage multiple initiatives of significant scope and complexity.
• Independently with minimal supervision, perform complex work assignments and problem resolution across systems, processes, or channels.
• Conduct change management efforts of moderate to high complexity impacting one or multiple cross-functional processes.
• Assemble key participants, lead, guide, and facilitate cross functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the process.
• Develop and implement end-to-end service solutions based on Lean Six Sigma improvement methods, tools, and techniques ensuring analysis and suggested improvements are driven by data and direct observation rather than hunch.
• Develop a deep understanding of root cause and pragmatic solutions to resolve business problems related to ineffective processes, roles, tools, and data.
• Shape vision, mobilize commitment, and lead team to change process, systems, and structures to achieve vision.
• Serves as a resource to less experienced team members on escalated issues of an unusual nature.
• Provide guidance to team members in the development and delivery of their work products critical to goal achievement and team success.
• Partner with business to gather voice of the customer, voice of the process in order to build a solid business case.
• Utilize knowledge of customers, products, and processes to analyze business problem(s) and determine the best methodology to resolve defect or issue.
• Identify opportunities and potential process engineer solutions.
• Provides company process insights to management.
• Ability to work various hours depending on project needs. Other duties as assigned.

Process Engineer

Attorney

• Assist corporate counsel, managing attorneys and staff attorneys with the day-to-day management of duties.
• Updating case management system.
• Scheduling.
• Organizing case files for review by attorneys.
• Answering phone.
• Assisting with attorney billing system.
• Dictation.
• Open, manage review dates, and close case files in the case management software system.
• Set up diary dates in the case management system and keep legal team up to date with schedule.
• Assist with scheduling examinations under oath, depositions, appearances, and meetings.
• Assist with maintaining diary date system to ensure that all appearances are covered, and case status updates remain in compliance with internal reporting standards.
• Assist by filling in straight forward discovery demand forms, case opening letters of representation, emails, and other various documents.
• Request discovery documents, organize and verify all requests have been received.
• Transcribe attorney dictation on cases within a timely fashion and in accordance with production standards put in place by management.
• Answer telephone calls and assist callers with questions and/or take messages.
• Assist with attorney billing system as point of contact to answer payment inquiries and pay outstanding invoices.
• All other duties as assigned.

Legal Support

Full-stack Engineer

• Create and modify software to implement business processes.
• Code, test and debug software utilizing the appropriate hardware, database and programming methods.
• Refine data and format final product.
• Test and develop programming modifications.
• Write and maintain programs as specified in programming requests following established company standards and procedures.
• Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
• Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
• Collaborate with stakeholders to gain understanding of needed changes or modifications of existing programs.
• Resolve questions of program intent, data input, output requirements and inclusion of internal checks and controls.
• Write and maintain programming documentation.
• Maintain confidentiality with regard to the information being processed, stored or accessed.
• Document programming problems and resolutions for future reference.
• Communicate project status through established procedures.
• Be available to work additional hours, as the business needs dictate.
• Other duties as assigned.

Software Developer

• Create new applications within team.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Obtain and license software by obtaining required information from vendors; recommending purchases; testing and approving products.
• Accomplish engineering and organization mission by completing related results as needed.
• Improve operations by conducting systems analysis, recommending changes in policies and procedures.
• Provide information by collecting, analyzing, and summarizing development and service issues.
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Maintain confidentiality regarding the information being processed, stored, or accessed.
• Other duties as assigned.

Software Engineer

Underwriter

• Assist in compiling and preparing reports, graphs and charts that measure and illustrate workflow trends and key performance indicators
• Retrieve data from various internal and external sources and verify accuracy in preparation for analysis
• Run daily workflow counts
• Monthly rules audit of all automatic transactions
• Monitor queues for error and functionality
• Run reports for underwriting including loss reports, coupler, and quality assurance
• Assist in workflow program audits
• DMV reporting and monitoring
• Assist in the analysis of identifying best practices creating efficiency opportunities
• Run reports of other divisions requesting underwriting data
• Write workflow program request
• Create and perform presentations to underwriting on workflow results
• Assist with divisional priorities
• Assist in the maintenance of underwriting vendor database to add or update changes to vendor costs, contracts, and correspondence
• Answer questions on workflow processes within Underwriting and other departments
• Other duties as assigned

Workflow, Underwriting

Analyst

• The Competitive Analyst (Hybrid) will be responsible for planning, designing, programming, and the maintenance of competitive market analysis (CMA).
• Collaborate with line of business (LOB) colleagues, as well as partners across the organization, to provide in-depth insight into the competitive market regarding pricing, product, financial, and strategy elements.
• Support cross-divisional objectives with tailored competitive insight and discoveries.
• Research, develop, and program rating engines and tier algorithms across multiple carriers in programs such as SAS and Radar.
• Collaborate with team members and divisional partners in a data gathering capacity to retrieve, structure, and cleanse internal and external data for competitive analysis.
• Run, modify, and customize existing database queries and programs against multiple data sources with various applications including Business Objects, Crystal Reports, SAS, Radar, and CART building efficiencies when feasible.
• Conduct ad hoc data retrieval and analysis in support of LOB initiatives.
• Compile and present summarized findings from CMA as well as other analysis projects.
• Develop market surveillance by continuously researching, collecting, and analyzing industry trends and marketplace information through SNL, AM Best, and other industry publications.
• Profile key competitors including, but not limited to business strategies, services, technology, claim practices, and brand messaging.
• Deliver timely overviews on new insights, trends, considerations, and opportunities to formulate recommendations for LOB growth and profit initiatives such as rate changes.
• Work with vendors to develop and maintain competitive databases and information.
• Other duties as assigned.
• Build on presentation and analysis skills as well as business understanding through internal and external coursework.
• Continuously refine and strengthen technical capabilities.

Competitive Analyst

IT Support

• Provides leadership in the areas of recruiting and onboarding.
• Responsible for the daily operations of the recruiting business unit, including creating and maintaining consistent and fair policies and procedures for each area under their leadership.
• Works with the HR team to ensure compensation and benefit offerings are competitive.
• Provides tactical leadership to the applicable Business Unit within the People Development Division.
• Responsible for the daily operations of the Business Unit and assists the Division Manager in defining the direction of the activities within the Business Unit.
• Must demonstrate expert knowledge of the positions within the Division and is ultimately responsible for the decisions made by the Supervisors and any other direct reports within the Division.
• Ensures compliance with Best Practice review and coaching; provides evaluation guidance; works with division partners to fulfill performance objectives and reporting; develops and executes assigned action plans.