NYCM Insurance

IT Support

• Provides tactical leadership to the Operational Efficiency team of the Project Management division.
• Responsible for the daily operations of the business unit and for consistently executing the Operational Efficiency strategy.
• Works with a team of subject matter experts in the identification and execution of process improvement projects.
• Assists the Division Manager in carrying out the corporate strategic plans and goals.
• Communicates and executes action plans to meet performance objectives.
• Allocates resources to the most important projects and initiatives.

Operational Efficiency Business Unit Manager

Underwriter

• Supervise and manage rater workflow.
• Provide guidance and support to staff.
• Manage assigned team, provide guidance, direction, and leadership.
• Responsible for the daily tasks of individuals within their span of control.
• Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.
• Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.
• Provide insight in the annual planning process, evaluating team priorities and capacity.
• Set and approve employee’s work schedule.
• Verify and approve timekeeping records and consult employees about any discrepancies.
• Document performance feedback and other personnel matters.
• Conduct quality assurance and production review of the staff.
• Hold regular team meetings.
• Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel.
• Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures.
• Supervise monitoring of quantity and quality of division workload.
• Conduct research and analysis for management.
• Coordinate and take an active role in training and/or events.
• Assist with new employee orientation.
• Complete security requests.
• Maintain databases, spreadsheets, and reports to ensure accurate records and data.
• Other duties as assigned.

Underwriting Support Supervisor

QA Engineer

• Create and execute test scripts, cases and scenarios that will determine optimal system performance according to specifications.
• Conduct all types of application testing as needed, such as system, unit, regression, load and acceptance testing methods.
• Analyze formal test results to discover and resolve defects, bugs, errors, configuration issues and interoperability flaws.
• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Collaborate with analysts, designers and system owners in the testing of new software programs and applications.
• Communicate test progress, test results and other relevant information to project stakeholders and management.
• Produce reports and documentation for all testing efforts, results, activities, data, logging and tracking.
• Be available to work additional hours, as the business needs dictate.
• Other duties as assigned.

Application Tester

Legal Assistant

• Law Clerk (Hybrid) provides support to Trial Attorneys with the drafting, review and compiling of motions, discovery demands/responses, case pleadings and trial documents
• Prepare draft responses to discovery demands
• Conducts legal research necessary to defend and/or prosecute motions
• Prepares drafts of legal documents such as motions, including dispositive motions; motions to compel discovery; motions for contempt; motions to strike note of issue
• Prepare drafts of motions in limine; jury instructions and other necessary trial documents
• Assemble trial exhibits by collecting, organizing, and summarizing information, documents, and reports
• Maintain and update files and databases including law office calendar
• Communicate with claims examiners, opposing counsel, witnesses, and our insureds
• Assist Attorneys and other staff with day-to-day activities
• Other duties as assigned

Law Clerk

Customer Support

• Hybrid Role: Two days/week in office, the remainder of the week from home.
• Training: Temporary training schedule Mon-Fri 8:30-5:00 for approximately 4 months. The training is also hybrid.
• Respond, interact, and communicate as a highly skilled insurance professional with prompt, accurate information.
• Connect with the customers by utilizing active listening skills to understand the personality and needs of the caller.
• Clearly and accurately document all transactions and interactions in the company systems.
• Obtain and/or process policy changes or quotes as requested by insureds, agents, lending institutions, automobile dealerships, and all other customers as appropriate.
• Review cancelled insurance policies due to nonpayment for possible reinstatement.
• Complete telephone interviews.
• Assist teammates with questions or escalated calls.
• Assist with special projects, new procedures and/or enhancements to existing procedures as needed (monthly to quarterly).
• Assist with new hire training and/or interdepartmental shadowing.
• Other duties as assigned.

Customer Service Representative

Product Analyst

• Work with line of business team in the development, maintenance and enhancement of a given product line.
• Support various divisions as needed on product line initiatives.
• Work with team members in a data gathering capacity to retrieve data from various internal and external sources in preparation for complex analyses.
• Run, modify and customize existing database queries against multiple data sources with various applications including Business Objects, Crystal Report and SAS.
• Compile and prepare a mix of production and ad hoc reports, graphs and charts of data, analyzing current issues and trends related to product and business performance.
• Build basic SAS programs for structuring of data, production of reports and analysis.
• Verify accuracy of data pulled and take corrective action.
• Conduct rate change analysis; create filing documentation for regulatory approval; and assist team with implementation.
• Assist and collaborate with competitive team research of new internal and external products and processes for future product/coverage development.
• Support a given product line through analyzing business performance, including experience trends and related pricing schemes.

• Lead and supervise a team of workforce management, administration, quality assurance or production staff members.
• Achieve success using an in-depth understanding of call center operations and the phone system including the IVR, scheduling, forecasting, skill-based call routing, service levels, reporting and other aspects of call center management.
• Accomplish department objectives through staff supervision, and organizing/monitoring work processes, ensuring that employees understand their duties and delegated tasks.
• Monitor employee performance and provide clear and regular feedback and coaching.
• Maintain staff by recruiting, selecting, orienting, and training employees and developing professional growth opportunities.
• Provide coaching and mentoring to assist with career path development.
• Document performance feedback and other personnel matters.
• Ensure adherence to company policies and procedures and undertake disciplinary actions if the need arises.
• Knowledge of leave policies and coordinating with HR.
• Set and approve employee’s work schedule and shift.
• Verify and approve timekeeping records and consult employees about any discrepancies.
• Develop and monitor divisional training, practices, and procedures.
• Review reports pertaining to activities such production, staffing, forecasting, performance, budgets, and other departmental and company reports.
• Develop and maintain communications between all call center locations.
• Assist and mentor team with difficult or complex problems and escalated complaints or dispute resolutions.
• Organize staff between all locations.
• Assist with call center day-to-day management.
• Interpret and communicate work procedures and company policies to staff.
• Assist in training and instructing employees in job duties and company policies or arrange for training to be provided.
• Review and approve security requests.
• Other duties as assigned.

Operations Supervisor, Customer Service

Insurance

• Assist with oversight and management of the commercial product line including product development, pricing, placement, and promotion.
• Manage product related projects, initiatives, guidelines, and procedures to meet development objectives and profitability goals.
• Serve as a liaison with the NYSDFS preparing product filings with support analyses for loss experience and expense data.
• Analyze information using data manipulation, correlation, and statistical analysis.
• Identify opportunistic market segments and produce customized product strategies to promote growth.

Product Supervisor, Commercial Insurance

Analyst

• Analyze and evaluate brand performance and perception relative to the market.
• Gather, compile, and understand data including conducting market research, and providing actionable insights to enhance customer engagement, brand equity, and visibility.
• Collaborate with team leads and supervisors on execution/implementation of marketing best practices.
• Conduct market research to identify trends, competitive landscape, and consumer preferences relevant to our brand.
• Gather raw data from multiple sources.
• Compile and understand major themes within the data.
• Draw sound conclusions from large sums of data and recommend resolutions.
• Make blog, website, and social media recommendations to optimize user engagement.
• Utilize research methodologies to gather qualitative (why and how) and quantitative (what and when) data on brand perception and consumer behavior.
• Collaborate cross-divisionally with teams to align brand strategies and campaigns with business objectives.
• Identify areas of opportunity, challenges, and change impact for brand and cross-divisional initiatives.
• Monitor and analyze brand performance metrics such as brand awareness, brand sentiment, and assess our brand health.
• Prepare comprehensive reports and presentations summarizing findings, insights, and recommendations.
• Assist in the development of campaign effectiveness reporting.
• Develop and maintain audience segmentation.
• Present opportunities and recommendations to the Brand Leadership Team to guide and inspire changes to enhance brand experience.
• Document findings and recommendations.
• Attend meetings and seminars.
• Be available to work additional hours, as the business needs dictate.