Auto Physical Damage Examiner

NYCM Insurance

Auto Physical Damage Examiner managing auto claims process including investigation and disposition. Ensuring compliance with insurance regulations and providing excellent customer experience.

Posted 6/30/2026full-timeSherburne • New York • 🇺🇸 United StatesJunior💰 $44,885 - $69,821 per yearWebsite

About the role

Key responsibilities & impact

Manage claims involving all types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental
Manage cycle times and experience through thorough file review and timely disposition
Establish scope of coverage, determine loss exposure, and set appropriate reserves
Conduct thorough file investigations, gathering all necessary information needed to bring the claim to a resolution
Issue settlement payments within the scope of coverage and authority
Evaluate and establish liability against the NYCM policyholder in accordance with state negligence laws
Negotiate with customers on partial settlements
Identify opportunities for subrogation and refer files for recovery
Evaluate double insured files for negligence and transfer financial responsibility to the appropriate policyholder
Evaluate, negotiate, and settle incoming subrogation claims
Identify fraud indicators, submit appropriate SIU referrals, and direct any necessary investigation
Work with assigned vendors to ensure they are meeting our expectations on each claim
Testify in court hearings on behalf of NYCM and our customers
Serve as a panelist with Arbitration Forums, hearing cases and rendering decisions on intercompany disputes for other carriers
Effectively communicate and establish connections with the customers during the claim process
Professional handling of incoming and outgoing customer phone calls
Professional written communications such as emails, texts, requests for information or coverage letters
Guide customers through the claim process, ensuring that they are informed at all stages
Manage customer concerns/complaints, developing solutions to remedy the experience and meet the customer’s needs
Other duties as assigned

Requirements

What you’ll need

High School Diploma
1 year of customer facing experience
Knowledge of basic insurance principals
Good personal computer skills including electronic mail and record keeping
Customer service orientation
Good written and verbal communication skills
Ability to multi-task, prioritize and manage time effectively
Strong negotiation skills
Critical thinking, problem solving and decision-making skills
Ability to work within a team or independently with minimal direct supervision
Willingness to continue professional development
Positive and professional attitude with ability to influence and support change

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NYCM Insurance Website LinkedIn All Job Openings 501 - 1000 employees Founded 1899 💸 Finance Finance NYCM Insurance is an insurance company that provides property and casualty coverage for individuals and businesses. Public-facing web access returned a redirect message, so limited information is available, but the company appears to operate as an insurer offering policies such as auto, home, and commercial insurance within the U. S. Auto Physical Damage Examiner 🔥 1 hour ago 🏢🏡 Sherburne – Hybrid 💵 $44.9k - $69.8k / year ⏰ Full Time 🟢 Junior ✨ Examiner 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage claims involving all types of auto physical damage, including total loss, repairable, glass, towing/roadside assistance, and rental
Manage cycle times and experience through thorough file review and timely disposition
Establish scope of coverage, determine loss exposure, and set appropriate reserves
Conduct thorough file investigations, gathering all necessary information needed to bring the claim to a resolution
Issue settlement payments within the scope of coverage and authority
Evaluate and establish liability against the NYCM policyholder in accordance with state negligence laws
Negotiate with customers on partial settlements
Identify opportunities for subrogation and refer files for recovery
Evaluate double insured files for negligence and transfer financial responsibility to the appropriate policyholder
Evaluate, negotiate, and settle incoming subrogation claims
Identify fraud indicators, submit appropriate SIU referrals, and direct any necessary investigation
Work with assigned vendors to ensure they are meeting our expectations on each claim
Testify in court hearings on behalf of NYCM and our customers
Serve as a panelist with Arbitration Forums, hearing cases and rendering decisions on intercompany disputes for other carriers
Effectively communicate and establish connections with the customers during the claim process
Professional handling of incoming and outgoing customer phone calls
Professional written communications such as emails, texts, requests for information or coverage letters
Guide customers through the claim process, ensuring that they are informed at all stages
Manage customer concerns/complaints, developing solutions to remedy the experience and meet the customer’s needs
Other duties as assigned 🎯 Requirements
High School Diploma
1 year of customer facing experience
Knowledge of basic insurance principals
Good personal computer skills including electronic mail and record keeping
Customer service orientation
Good written and verbal communication skills
Ability to multi-task, prioritize and manage time effectively
Strong negotiation skills
Critical thinking, problem solving and decision-making skills
Ability to work within a team or independently with minimal direct supervision
Willingness to continue professional development
Positive and professional attitude with ability to influence and support change Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Claims EvaluationFile InvestigationSettlement IssuanceSubrogation Claims ManagementLiability Assessment

Soft Skills

Effective CommunicationProblem SolvingTime ManagementTeam CollaborationPositive Attitude