Senior Customer Success Manager, Major Projects
nPlan
AI Project Controls Consultant – Major Construction Projects
nPlan
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Use expertise in scheduling or project controls to help clients understand nPlan’s results and coach clients to use them to their benefit
- Develop deep knowledge of nPlan products and help clients meet their known and unknown needs
- Develop and iterate on nPlan-based project controls, scheduling and risk forecasting workflows
- Coach clients for optimal product use and ensure smooth onboarding to ongoing support
- Build and maintain strong relationships across client organisations and continually assess client satisfaction
- Capture points of value, determine customer value, and work with the commercial team to communicate value and drive client retention and expansions
- Collaborate with Product & Commercial teams to share market observations, requirements, and nuances
- Establish processes and strategy as the first AI Consultant in the US
Requirements
- Experience in a client-facing or customer success role, leading strategic projects to improve client experience
- Background in project controls or construction management able to understand and work with large construction schedules, analyse them, and communicate analysis results to non-scheduling audiences
- Excellent relationship-building skills and a passion for delighting customers
- Excellent organisational skills; diligence and responsiveness
- Comfort in challenging the status quo
- An eye for detail
- Mention the word “crane” in your application
- Qualifications in risk management or construction scheduling (nice-to-have)
- Experience using novel technologies in previous roles (nice-to-have)
- Right to work in the United States or Canada; employer unable to provide visa sponsorship
